Guest User
November 26, 2023
I have been thinking about this negative review for a long time, but I still feel it is necessary to give it! And everyone on the trip so far is pretty pissed off.
I booked three rooms for the Saturday night of 11/25 a week in advance, and I booked the Jinlin Manor, two forest rooms and one starry sky room. Until around 10 p.m. when we finished checking into the store at Disneyland, the store never called to ask if there was any change when we checked in.
When we arrived at the front desk, the Jinlin Manor was closed, and no service staff informed us. It says it's fully booked. Strange, what about our room? ? ? ?
We were taken to Linxi across the street and told that small pets were not allowed. I said it was clearly written on your introduction, why not? The clerk said we just can't. Immediately, I pulled out Ctrip’s profile, and it clearly stated that small pets are allowed. The clerk is still quibbling, saying that the operation has not changed. Strange, your operation has not changed, what does it have to do with us? I saw it was available on the homepage, so I chose this B&B.
What's even weirder is that there is only one forest room, because the previous guest smoked too much and the smoke smell could not be dissipated, so it smelled like 84 disinfectant. Hahaha, then I suggest the fire department come and check, but do you have a smoking room? If that was the case and check out was at 2pm, why didn't you call us immediately to let us know? ? What a mess! No management! ! ! It's like being deceived as soon as you step into the B&B.
Finally, the soundproofing of Linxi’s accommodation was so poor that I was speechless! Regret to death!
Really bad reviews! ! ! ! ! ! ! ! !
Probably the business is very good anyway, so it doesn't matter what the customer's experience is, so it won't go far.
The rooms available in Linxi do not have forest rooms at all, and the prices are different from those in Jinlin. They are cheaper. The merchant finally gave us a 15% discount. Does that mean we were silenced? impossible! The 15% discount compensated 465 yuan, which is considered the price difference with Jinlin. However, guests’ true feelings still need to be given real feedback!
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