Relax Hotel (Shenzhen Bao'an International Airport) Reviews
Relax Hotel (Shenzhen Bao'an International Airport)
Building A, No. 13 Kaicheng 2nd Road, Hangcheng Subdistrict, Bao'an District, Shenzhen, Guangdong, ChinaView hotel details
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Guest Reviews of Relax Hotel (Shenzhen Bao'an International Airport)
9.4/10
Outstanding
2916 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.3
Service9.4
Cleanliness9.4
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All reviews(2916)
Positive reviews(2877)
Reviews with photos/video(1344)
Offers pick-up/drop-offs(626)
Friendly front desk staff(511)
Easy to get around(487)
Classy environment(419)
Convenient location(373)
Close to airport(331)
Awesome gym(164)
Perfect for business trips(112)
Negative reviews(39)
Guest User
Deluxe Queen Room
Stayed in Feb 2026
Other
7 review
9.5/10
Amazing
Posted on Mar 11, 2026
First off, about the airport transfer service. The driver was very polite and patient, always offering to help with luggage, which was a nice touch. The vehicle itself was quite spacious too, leaving a great first impression.
I used Ctrip to upgrade my room type. Honestly, the room wasn't huge, but it was definitely spacious enough. It felt cozy and wasn't cluttered with unnecessary items, showing that the owner genuinely cares about running a good establishment. The bedding was excellent – a mattress pad, a soft topper, and a total of three layers, plus pillows in both soft and firm options.
As for the disposable slippers, they weren't the cheap kind; you could tell some thought went into them. Overall, the impression was pretty good, and the cleanliness was up to standard. I can't say definitively as I only stayed once and in an upgraded room type, but I'd certainly consider staying again if needed.
Original textTranslated by Google
Response from Property: 尊敬的賓客您好,非常感謝您細緻用心的好評!很高興接送機師傅的貼心服務、寬敞舒適的車型給您留下好印象,也謝謝您對攜程升級房型、温馨佈置與床品細節的認可。我們一直用心打磨每一處體驗,從軟硬枕頭、優質拖鞋到乾淨整潔的環境,都是希望讓您住得安心舒服。您的肯定是我們好好經營的動力,期待您常回來看看,祝您旅途愉快,萬事順遂!
Guest User
Deluxe Queen Room
Stayed in Dec 2025
Solo traveller
2 review
10/10
Outstanding
Posted on Jan 31, 2026
I stayed for several days and had a really good experience. The front desk staff were very friendly and always quick to resolve any issues. The room was also kept very clean. Highly recommend!
Original textTranslated by Google
Response from Property: Thank you for your perfect score! Providing you with a clean and comfortable stay and thoughtful and convenient service is what makes us happiest. The hotel always puts the guest experience first, and your recognition is our greatest encouragement. We welcome you to come again next time, and we will continue to strive to do even better!
Guest User
Deluxe Queen Room
Stayed in Dec 2025
Travelling with friends
3 review
10/10
Outstanding
Posted on Jan 24, 2026
A very good stay at this hotel even is far from main attractions. Accessible to train station within 10 minutes walk, clean and cozy room, good service from hotel. The hotel provide private shuttle for airport drop off.
Response from Property: 收到您的好評啦,真的太開心啦!感謝您對酒店衞生、環境和設施的肯定~ 我們一直堅持“乾淨、舒適、暖心”的服務理念,從客房清潔到設施維護都不敢懈怠,能讓您住得舒心安心,就是我們最想達成的目標~ 筆芯您的支持,歡迎下次再來,我們會繼續努力做得更好哦!
Guest User
Deluxe 2-bed Room
Stayed in Nov 2025
Family
8 review
10/10
Outstanding
Posted on Dec 28, 2025
Although a short night stay for our layover, the stay was very enjoyable. Room was clean and spacious for 2 adults. Comes with free shuttlebus service to the airport.
Response from Property: 親愛的客人,收到您的好評啦!特別開心您對房間衞生、設施以及我們的服務感到滿意~ 每一份細節的用心都希望能讓您的旅途更舒心,您的支持是我們前進的動力,期待與您再次相遇在瑞希酒店,祝您一切順利!
Guest User
Deluxe 2-bed Room
Stayed in Nov 2025
Family
1 review
10/10
Outstanding
Posted on Dec 25, 2025
The room was very clean, and the staff were patient and helpful. It was also very convenient to get to the airport.
Original textTranslated by Google
Response from Property: Dear Guest, thank you so much for your recognition and positive feedback on our hotel! Seeing your satisfaction with the cleanliness, facilities, and services makes all of us at our hotel incredibly happy. Your affirmation is our motivation to continuously improve, and we look forward to your next visit. We wish you a pleasant stay!
Chun Un
Stayed in Nov 2025
Couple
2 review
8.0/10
Very good
Posted on Dec 22, 2025
This stay was absolutely fantastic! The room was clean and cozy, and the service was incredibly attentive, with staff always ready to help. The location is superb, lively and convenient. I'll definitely choose this hotel again next time I'm here!
Original textTranslated by Google
Response from Property: We're so happy to receive such a high rating from you! Clean and cozy rooms and thoughtful service are what we should do. The convenient location also makes your trip easier. We'll continue to work hard to earn your five-star review next time, and we can't wait for your next visit!
Guest User
Deluxe 2-bed Room
Stayed in Nov 2025
Couple
21 review
10/10
Outstanding
Posted on Dec 26, 2025
This hotel is near the metro train station and there are many shops around. I am happy to take the free shuttle to the airport at 4am.
Response from Property: 感謝您的滿分好評!能為您提供乾淨舒適的入住環境、貼心便捷的服務,是我們最開心的事~ 酒店始終把客人的體驗放在第一位,您的認可就是對我們最大的鼓勵,歡迎您下次再來,我們會繼續努力做得更好!
Guest User
Stayed in Nov 2025
Family
4 review
10/10
Outstanding
Posted on Dec 17, 2025
We were traveling with our child and picked this hotel randomly because we arrived in Shenzhen quite late, missing our pick-up time. However, its proximity to the airport was convenient. The next day, we discovered it's also very close to the subway station, which made getting around much easier. The room was standard, clean, and comfortable, and the front desk staff were very enthusiastic. Overall, it's great value for money.
Original textTranslated by Google
Response from Property: Dear Guest, we are so happy to receive your positive review! Ensuring you experience a comfortable, clean, and convenient stay is our top priority. All the staff at the hotel will take this recognition as motivation to continuously improve our service. We look forward to welcoming you back soon!
Guest User
Stayed in Nov 2025
Business traveller
5 review
10/10
Outstanding
Posted on Dec 17, 2025
The room was clean and bright, and the bathroom had a great wet/dry separation design. It had all the necessary facilities. Even though it's close to the airport, there was very little noise. It's a great choice for an overnight layover, highly recommended!
Original textTranslated by Google
Response from Property: Meeting you is a small but precious joy for us. Your satisfaction and positive feedback are like the warm sun in winter, warming our hearts. Thank you for your trust and support; we will cherish this connection even more. We look forward to writing many more heartwarming and beautiful stories with you in the future!
Hulu。tang
Deluxe Queen Room
Stayed in Nov 2025
Business traveller
86 review
10/10
Outstanding
Posted on Dec 16, 2025
The hotel is very close to the airport, making travel convenient. There's a subway station entrance right next to it. The rooms are clean and quiet, and parking in the courtyard is easy. There's a restaurant downstairs and a convenience store at the entrance. Overall, highly recommended.
Original textTranslated by Google
Response from Property: Your praise is like the warm spring sun, gently shining into our hearts. Every positive review is a source of motivation for us to move forward. Five-star review received; we look forward to seeing you again in our cozy little home!
Guest User
Stayed in Nov 2025
Business traveller
2 review
10/10
Outstanding
Posted on Dec 16, 2025
The room was spacious and bright, with complete amenities and soft bedding, making for a very comfortable stay. The hotel staff provided excellent service, being both warm and attentive. It's suitable for business trips and layovers. The location is also great; the subway is just a two to three-minute walk away, offering convenient transportation. There are many snack options nearby, which I didn't get to try due to time constraints, but I'll definitely choose this place again on my next business trip. It offers great value for money.
Original textTranslated by Google
Response from Property: Thank you for your perfect score! Providing you with a clean and comfortable stay and thoughtful and convenient service is what makes us happiest. The hotel always puts the guest experience first, and your recognition is our greatest encouragement. We welcome you to come again next time, and we will continue to strive to do even better!
Anonymous User
Deluxe 2-bed Room
Stayed in Nov 2025
Business traveller
8 review
10/10
Outstanding
Posted on Dec 16, 2025
Staying at this hotel was a fantastic experience! The room was clean and cozy, with great amenities and soft bedding. The staff were warm, attentive, and always available when needed. It's also very close to the subway station, making it convenient for getting around. Highly recommended!
Original textTranslated by Google
Response from Property: Dear Guest, thank you so much for taking the time to share your stay experience! We are truly delighted to see your positive feedback on the hotel's cleanliness, environment, and facilities. Every detail we pay attention to reflects our desire to ensure your comfort and peace of mind. We look forward to your next visit and will continue to strive to provide you with even better service!
TingtingLST
Deluxe 2-bed Room
Stayed in Nov 2025
Family
2 review
10/10
Outstanding
Posted on Dec 15, 2025
Great location for food and shopping! The hotel is very clean, highly recommend staying here. The hygiene is excellent.
Original textTranslated by Google
Response from Property: We are so happy to receive your positive review! Thank you for your positive feedback on the hotel's cleanliness, environment, and facilities. We always adhere to the service philosophy of "cleanliness, comfort, and warmth," and we never slack off in anything from room cleaning to facility maintenance. Our ultimate goal is to ensure you have a comfortable and worry-free stay. Thank you for your support, and we welcome you to come again next time. We will continue to strive to do even better!
Guest User
Deluxe Queen Room
Stayed in Nov 2025
Business traveller
1 review
10/10
Outstanding
Posted on Dec 15, 2025
The hotel facilities are complete and well-equipped. The front desk staff are very friendly and enthusiastic. The hotel environment is great, quiet, and very clean. It's close to the subway station, making it super convenient to get around. I'll definitely come back to Ruixi for my next business trip!
Original textTranslated by Google
Response from Property: Dear Guest, thank you so much for taking the time to share your stay experience! We are truly delighted to see your positive feedback on the hotel's cleanliness, environment, and facilities. Every detail we pay attention to reflects our desire to ensure your comfort and peace of mind. We look forward to your next visit and will continue to strive to provide you with even better service!
Guest User
Deluxe Queen Room
Stayed in Nov 2025
Business traveller
2 review
10/10
Outstanding
Posted on Dec 14, 2025
The room decor is quite unique and modern, especially the lighting fixtures which are a standout feature and very well done. I found the mattress firmness at Ruixi to be perfect – not too hard, not too soft, which made for a very comfortable sleep. The building has five floors in total. Overall, it's one of my favorite hotel styles I've stayed in. They also offer airport transfer service, which is a very thoughtful touch! ❤️❤️❤️
Original textTranslated by Google
Response from Property: Thank you for your perfect score! Providing you with a clean and comfortable stay and thoughtful and convenient service is what makes us happiest. The hotel always puts the guest experience first, and your recognition is our greatest encouragement. We welcome you to come again next time, and we will continue to strive to do even better!