Mercure Shenzhen Longgang

Mercure Shenzhen Longgang Reviews

Mercure Shenzhen Longgang

No.33 Fenghuang Road, Shenzhen, ChinaView Hotel Details
Mercure Shenzhen Longgang
Mercure Shenzhen LonggangMercure Shenzhen LonggangMercure Shenzhen Longgang
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Mercure Shenzhen Longgang Guest Reviews

4.8/5
Amazing
880 review
Verified reviews
Location4.7
Amenities4.8
Service4.9
Cleanliness4.9
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All Reviews(880)
Positive reviews(877)
Reviews with photos/video(107)
Delicious breakfast(157)
Friendly front desk staff(148)
Large rooms(72)
Many amenities(43)
Convenient parking(25)
Delicious buffet(6)
Good views(3)
Negative reviews(3)
KA TAI
Deluxe King Bed Room
Stayed in May 2024
Family
6 review
4.0/5
Very Good
Posted on May 16, 2024
Good location if you have a car as it is close to Long Gang WanDa. Room is big but design is not good
Response from Property: Thank you for your support and affirmation. We will continue to work hard to bring warm and comfortable experiences and beautiful travel memories to our guests. We look forward to your visit again!
Suen
Deluxe King Bed Room
Stayed in Feb 2024
Solo travellers
1 review
4.5/5
Great
Posted on Feb 16, 2024
Check in is very efficient and friendly. Room is clean and air-con works well. I’m happy to seeing they provided welcome fruits and free drink in fridge which are very sweet treat. Overall I have spent a good time here and will visit again if I come here nearby.
Response from Property: We adhere to the professional service level of international five-star hotels, provide quality services to guests from all over the world, and make you feel the warmth of home. If a hotel is a way of meeting, then the friendship after entering the store is truly eternal. When you feel satisfied and gratified by our service, we are also sincerely happy. Your praise and your praise make us deeply Deeply touched, I wish you happiness every day!
Guest User
Executive Twin Bed Room
Stayed in May 2024
Family
1 review
4.7/5
Amazing
Posted on May 19, 2024
We only stayed for one night. The service was exceptional, we thought we had booked rooms with breakfast and were super bummed when we checked out booking again that it came without. However the staff offered to give us free breakfast, for half the number of people we had, we still much appreciate their gesture. Breakfast assortment was decent. Staff were always friendly and helpful. Would recommend and go back!
Response from Property: Thank you for your support and affirmation. We will continue to work hard to bring warm and comfortable experiences and beautiful travel memories to our guests. We look forward to your visit again!
Guest User
Standard King Bed Room
Stayed in Apr 2024
Business travellers
5 review
5.0/5
Outstanding
Posted on May 10, 2024
Mercure Shenzhen Pinghu offers a sophisticated and contemporary stay with its well-appointed rooms and attentive service. The hotel features excellent amenities, including a fitness center and various dining options that cater to all tastes. While its location is slightly removed from Shenzhen's bustling city center, the peaceful environment and high level of comfort provide a delightful retreat, earning it a strong 4.5 out of 5 stars.
Response from Property: Dear guest, thank you for your perfect review. We will continue to maintain it and look forward to your next stay. We wish you a perfect journey in Shenzhen.
Charisse
Standard King Bed Room
Stayed in May 2024
Business travellers
9 review
5.0/5
Outstanding
Posted on May 29, 2024
Nice hotel , clean room with good service . Free soft drinks in room !
Response from Property: Getting your satisfaction is just the beginning. Surprise and emotion are Xiaomei's constant pursuit goals. Thank you for your company all the way!
SUM Jolly
Standard King Bed Room
Stayed in Feb 2024
Couples
1 review
5.0/5
Outstanding
Posted on Feb 23, 2024
Thank you very much for the friendly and helpful staff :) nice hotel!
Response from Property: To get your satisfaction is worth the money. "Meeting is a wish made in a hundred years, and acquaintance is a beautiful fulfillment in this life." The sunshine in the morning is Xiaomei's blessing to you. I wish you a happy life! ! ! Look forward to meeting you next time ~!
Hello ha
Standard King Bed Room
Stayed in Sep 2023
Couples
3 review
5.0/5
Outstanding
Posted on Sep 4, 2023
I highly recommend Mercure Shenzhen Pinghu as an exceptional accommodation choice. With its comfortable and clean environment, the hotel's standout feature is the warm and attentive service provided by its staff. From the moment you arrive, you'll be greeted by friendly faces who make you feel valued and respected. The staff goes above and beyond to assist with your needs and ensure a memorable stay. The hotel maintains excellent cleanliness standards throughout, allowing you to relax and enjoy a tranquil atmosphere.
Response from Property: Thank you for your careful sharing and affirmation. We will certainly serve every in-house guest with "Do not forget your initiative mind, don't forget our mission" and bring comfort to the guests.
Firstwatch Asia Trips
Standard King Bed Room
Stayed in Oct 2023
Business travellers
4 review
4.7/5
Amazing
Posted on Oct 25, 2023
All was fine except a bit boring on breakfast
Response from Property: Thank you for staying at Mercure Shenzhen Kunyi Hotel. We are committed to creating a warm and comfortable accommodation and living environment for our guests. Your satisfaction is our service tenet. We look forward to your visit again and continue to create a difference for your next stay. Great accommodation experience!
Jacky
Standard Twin Bed Room
Stayed in Feb 2024
Friends
3 review
3.5/5
Posted on Feb 27, 2024
The room has smoke smelling …
Response from Property: Dear Guest,We are very sorry for the unsatisfactory experience caused by the smoke smell, we sincerely apologize to you. We will thoroughly clean the room, eliminate the smell of smoke. Looking forward to your next visit with enthusiasm.
Guest User
Executive King Bed Room
Stayed in Sep 2023
Business travellers
40 review
5.0/5
Outstanding
Posted on Oct 2, 2023
Nice~~~
Guest User
Standard King Bed Room
Stayed in Nov 2023
Business travellers
4 review
5.0/5
Outstanding
Posted on Nov 18, 2023
good😀
Guest User
Standard Twin Bed Room
Stayed in May 2023
Family
1 review
5.0/5
Outstanding
Posted on May 28, 2023
Good good
Guest User
Deluxe King Bed Room
Stayed in Aug 2021
Business travellers
4 review
5.0/5
Outstanding
Posted on Aug 13, 2021
It’s good.
Ringochan
Deluxe King Bed Room
Stayed in May 2024
Family
5 review
3.5/5
Posted on May 19, 2024
In terms of transportation, it is really not close to Shuangyong Street Station. . As soon as we exited Exit B, the main street was full of private cars going back and forth. . I waited for fifteen minutes but didn't see a single taxi. Finally, if you look at the Gaode map, it takes 40 minutes to get there. For those of you who are stupid, it is difficult to find a taxi if you go out of Phoenix Avenue. It was very hot and we had to walk a long distance before an overhead taxi could find us. Even the taxi driver said that there are very few taxis in this area, which is a residential area. . Access is inconvenient. . I think this hotel has only traffic problems. The hotel environment, room equipment and environment are all acceptable. Wanda Plaza is more recent on this trip. After checking out at the end, the hotel staff was very happy to help me call a car. Good service attitude. He also said that there are more small taxis available at Exit A of Shuangyong Street. In fact, people in this area only stayed at this hotel if they wanted to go to Wanda Plaza. I have already visited this area and will never visit again!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your review. We are very sorry that you were not completely satisfied with your stay. Regarding the taxi issue you mentioned, the hotel provides a taxi service. If you cannot take a taxi when you arrive at the subway station, you can contact the hotel front desk staff at any time to help you call a taxi. We are sorry for the unpleasant experience brought to you! Thank you again for sharing your stay experience on Ctrip! We sincerely look forward to having the opportunity to welcome you to Mercure Kunyi Shenzhen again, and let us provide you with a satisfactory stay!
cancan901
Standard Twin Bed Room
Stayed in May 2024
Family
11 review
5.0/5
Outstanding
Posted on May 15, 2024
I used to live in an ibis hotel in Bangkok, and there was a Mercure in isolation. I always wanted to try the Mercure, but recently I found out that it is available in Shenzhen. I was going to have a party day, so I booked it and tried it. There were 8 families in our group. We communicated with the hotel a week in advance to ensure that 8 families were on the same floor. The hotel made good arrangements for us. I had a great time that day. I checked in at 11:00 at night and the front desk staff handled it quickly for me. , there are a few rooms in my place that do not have breakfast reservations, and they are all given to me. Because everyone is so busy that day, they are all trained quickly. The hotel breakfast starts at 6:30 and ends at 10:00, and in my place it is 9:00 There are a lot of places to eat in this city, but my breakfast is always relatively simple. I usually have white porridge and fried vegetables for breakfast at hotels. This hotel has salted eggs and fermented bean curd (very evil). I like it so I ate 4 bowls of porridge. , I have to eat late cereal + milk for breakfast in the same hotel, which is very satisfying. After I finished my breakfast, I went back to the room to rest, and my check-in was delayed to 2:00. Summarize: The shower water temperature is so comfortable There are many choices for breakfast (I love white porridge) The bed is comfortable Clean and odorless It only takes 10 minutes to call Wanda Plaza by car
Original TextTranslated by Google
Response from Property: Dear Guest: All of us on the team were very surprised to receive your more than 300-word evaluation. Every line of your words reveals that you feel every detail of service with your heart and respect the fruits of others' labor. You must be a group of people who know how to experience the joy of life. I have shared your comment with all my colleagues immediately, and they all felt extremely pleased. Some colleagues were even moved to tears and said: It is worthy of our persistence in providing good service as always! I really look forward to bringing more friends to experience it next time. Next time, you can take Brother Xi to the nearby Gankeng Hakka Town and Longgang Children’s Park, so that they can understand the Hakka customs and culture and experience the super fun things. Children's playground. Thank you so much for your thoughtful review, see you next time!