Marianna Resort & Convention Tuktuk Samosir Reviews
Marianna Resort & Convention Tuktuk Samosir
Jl. Lkr. Tuktuk, Simanindo, IndonesiaView Hotel Details
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Marianna Resort & Convention Tuktuk Samosir Guest Reviews
4.4/5
18 review
Verified reviewsLocation4.6
Amenities4.3
Service4.1
Cleanliness4.5
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All Reviews(18)
Positive reviews(17)
Reviews with photos/video(7)
Negative reviews(1)
Denny Kosiady
Grand Deluxe Twin Lake
Stayed in May 2024
Family
1 review
Outstanding
Posted on May 19, 2024
All of the staff are very helpful and informative. The most favourite during our stay is their Kindness, they keep on smiling while talking and everything. It covers all minus during the stay.
Response from Property: Dear Our Beloved Guest,Horas From A Truly Unique Experience-Thank you for taking the time to share your feedback. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Willy SUDERESGeneral Manager
Nanamiyo
Grand Deluxe King Lake
Stayed in Mar 2024
Family
5 review
Outstanding
Posted on Mar 17, 2024
Hotel is new build. Service is good. Breakfast has various choices, mie ayam section is my favorites.
Response from Property: Dear Our Beloved Guest,Horas From A Truly Unique Experience-Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Willy SUDERESGeneral Manager
Deltan
Grand Deluxe Twin Lake
Stayed in Feb 2024
Family
15 review
Very Good
Posted on Mar 6, 2024
Cool resort with great view
Nice staff
Steamboat dinner is a must try for cold weather
A must try spa
6/8
Response from Property: Dear Our Beloved Guest,Horas From A Truly Unique Experience-Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Willy SUDERESGeneral Manager
Steven Fernandes
Grand Deluxe King Lake
Stayed in Apr 2024
Family
1 review
Outstanding
Posted on Apr 22, 2024
Good , worth to try
Response from Property: Dear Our Beloved Guest, Horas From A Truly Unique Experience-Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Willy SUDERESGeneral Manager
Guest User
Grand Deluxe King Lake
Stayed in Apr 2024
Family
8 review
Very Good
Posted on Apr 23, 2024
This is the best hotel in Samosir. Location isn't far from ferry. Room is spacious and the view is amazing. Breakfast is also good.
Response from Property: Dear Our Beloved Guest, Horas From A Truly Unique Experience-Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Willy SUDERESGeneral Manager
Guest User
Deluxe King Mountain
Stayed in Nov 2023
Friends
1 review
Outstanding
Posted on Nov 28, 2023
Clean, picturesque, not officially launched.
Response from Property: Dear Guest,Horas From A Truly Unique ExperienceThank you for your review and for choosing our hotel. Iโm happy that you enjoyed your stay and Iโm looking forward to having you again as a guest in our hotel.Sincerely,Willy SUDERESGeneral Manager
Attar Cetta
Grand Deluxe Twin Lake
Stayed in May 2024
Family
6 review
Outstanding
Posted on May 19, 2024
Facilities and service are ok, for breakfast it doesn't taste like other 5 star hotels
Original TextTranslated by Google
Response from Property: Dear Our Beloved Guest,Horas From A Truly Unique Experience-Thank you for taking the time to share your feedback. . I appreciate your understanding and I hope that you will continue to choose our services in the future. We strive to exceed your expectations and provide you with a seamless experience.Sincerely,Willy SUDERESGeneral Manager
Guest User
Grand Deluxe Twin Mountain
Stayed in Apr 2024
Business travellers
1 review
Very Good
Posted on Apr 21, 2024
For 5 stars, the facilities are still lacking. The rooms also don't match the price, maybe because it's still new that's why it's full. The friendliness of the front office is also lacking. Smiles are very expensive there
Original TextTranslated by Google
Response from Property: Dear Our Beloved Guest,Horas From A Truly Unique Experience-Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Willy SUDERESGeneral Manager
Guest User
Deluxe King Mountain
Stayed in Apr 2024
Family
1 review
Outstanding
Posted on Apr 27, 2024
Everything is ok, there's nothing less than perfect
Original TextTranslated by Google
Response from Property: Dear Our Beloved Guest, Horas From A Truly Unique Experience-Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Willy SUDERESGeneral Manager
Guest User
Grand Deluxe King Lake
Stayed in May 2024
Couples
13 review
Very Good
Posted on May 11, 2024
Beautiful resort in a perfect location. Staff a bit disoriented. More like a 4-star hotel.
Original TextTranslated by Google
Response from Property: Dear Our Beloved Guest,Horas From A Truly Unique Experience-Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Willy SUDERESGeneral Manager
Rinaldi
Grand Deluxe King Lake
Stayed in Mar 2024
Couples
6 review
Very Good
Posted on Mar 17, 2024
Overall OK, maybe a little input for the housekeeping team to be more detailed in cleaning the bathroom
Original TextTranslated by Google
Response from Property: Dear Our Beloved Guest,Horas From A Truly Unique Experience-Thank you for your honestly feedback. I sincerely apologize for any inconvenience this may have caused you during your stay. It is our utmost priority to ensure that all our customers receive excellent service.I appreciate your understanding and I hope that you will continue to choose our services in the future. We strive to exceed your expectations and provide you with a seamless experience.Sincerely,Willy SUDERESGeneral Manager
Guest User
Deluxe King Terrace Room
Stayed in Apr 2024
Family
1 review
Outstanding
Posted on Apr 18, 2024
Comfortable, comfortable, clean, the waiters are friendly, basically greatpppppp๐๐๐๐๐๐
Original TextTranslated by Google
Response from Property: Dear Our Beloved Guest, Horas From A Truly Unique Experience-Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Willy SUDERESGeneral Manager
toyota
Deluxe King Terrace Garden
Stayed in Jan 2024
Family
2 review
Posted on Jan 5, 2024
Service is not friendly towards small children
Children's swimming pools are dangerous because they contain ceramic shards
Original TextTranslated by Google
Response from Property: Dear Our Beloved Guest,Horas From A Truly Unique Experience-I appreciate for your valuable feedback regarding our hotel.Our sincere apology for the experiences you had during your recent stay with us. I do look forward for the opportunity and personaly welcome you back and hope we will be able to exceed your expectations in all areas on your next visit .Sincerely,Willy SUDERESGeneral Manager
Guest User
Deluxe King Terrace Garden
Stayed in Dec 2023
Family
2 review
Outstanding
Posted on Dec 15, 2023
Friendly service, complete facilities, breakfast with various menu choices, and a nice view.
Original TextTranslated by Google
Response from Property: Dear Guest,Horas From A Truly Unique ExperienceThank you for your review and for choosing our hotel. Iโm happy that you enjoyed your stay and Iโm looking forward to having you again as a guest in our hotel.Sincerely,Willy SUDERESGeneral Manager
Lia fuji yanti lubis
Grand Deluxe Twin Lake
Stayed in Jan 2024
Family
1 review
Outstanding
Posted on Jan 7, 2024
The resort is nice and clean, the service is also okay
Will come back here again
Original TextTranslated by Google
Response from Property: Dear Our Beloved Guest, Horas From A Truly Unique Experience- Thank you for your review and for choosing our hotel. Iโm happy that you enjoyed your stay and Iโm looking forward to having you again as a guest in our hotel. Sincerely, Willy SUDERESGeneral Manager
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