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"Not bad, the guy at the front desk was very enthusiastic. Although his English communication was a bit awkward, I still managed to borrow a hair dryer from him."

"I didn’t feel the apartment was well organized and prepared for us. I had booked and paid in advance for 6 people but amenities, facilities (hairdryer and wifi not existing) and breakfast was served for 3 people. I just don’t like to keep asking front desk for things. Maybe if the space were not ready that day better to cancel my booking."

"We stayed at Hotel Monopoli for a few nights and had a mixed but overall decent experience. The location is definitely a plus, situated in Kemang and close to business areas, it’s convenient for both work and leisure. However, one thing we didn’t anticipate was that the hotel is also a nightlife spot. At night, the sound from karaoke, dancing, and loud music was quite noticeable, which might not suit guests looking for a quieter stay. It only last until around 2AM, and might be enough as a white-noise for some people. Breakfast was okay. On weekdays, they offer a set menu which we really appreciated — it was more curated and enjoyable. On weekends, they switch to a buffet style (perhaps due to higher occupancy), but it was a bit average. That said, in general, the food at the hotel was good. Housekeeping was attentive, they checked in every morning, and when we requested cleaning only while we were out, they followed through without issue. We arrived late at night after a long journey from Bangkok and Johor, and were a bit surprised by the number of terms and conditions — for instance, no hotel sandals allowed in the lobby and other small rules. While understandable, it felt a bit restrictive to be met with so many dos and don’ts right after arriving. That said, the staff were very friendly and helpful throughout our stay. Indonesian hospitality really shines here, and we appreciated their warm service."

"First time in Gran Melia Jakarta and it was an excellent experience. Especially the front officer , Mr Benedict and Nabila for their assistance and cooperation. Our room was upgraded to suite at red level, spacious, comfortable and very clean. The buffet breakfast spread was awesome with lots of varieties and the food was tasty. Overall it was a lovely stay here"

"Towel are worn out and due for change. Not so clean as well. Consider a better laundry service for towel."

"Exceptional service from the moment we arrived at the hotel. The concierge team was prompt, helpful, polite, and so engaging that we barely noticed how quickly we reached our room. The room was impeccably clean and beautifully designed. A special thank you for the stunning birthday decoration—it brought a big smile to my wife’s face! The Langham Club was breathtaking, with its seamless design blending into the city view. The morning offerings of delicious food and drinks made it even better. One standout experience was dining at the Japanese restaurant “Morimoto.” It’s undoubtedly one of the best culinary experiences we’ve had in Jakarta. Heartfelt thanks to Eki for his exceptional concierge service; Fenny, Yuca, Naomi, Cindy, Naris, and Stevi for the delightful room decoration; and Mrs. Meirina, Julian, Agatha, Harun, Mega, and Joey for their outstanding service in the Langham Club. You all made our stay truly unforgettable!"

"Overall had a very disappointing experience celebrating our anniversary here. We stayed over one night. we had.Had a lovely surprise in the room with anniversary wishes and a lovely cake.The room itself was large and beautiful with wonderful views of the city. The hotel itself is stunning with lovely artwork and decor. Swimming pool was beautiful and loved the jacuzzi. A little cold in the pool most of the time as the buildings cover the sun. Fantastic gym! We went for drinks to their bar at 2pm and they didn't offer us the alcohol menu. When we specifically asked for it and then asked for signature drinks from it, we were told it wasn't available as the mixologist wasn't there and would be in at 4pm. We went again for pre dinner drinks, listened to lovely live music and again the signature drink I wanted wasn't available! Asked for a simple margherita and they charged us a price that was more than their signature drink prices! Many of the drinks like the beers on the menu was not available. Bar food was bland and mediocre. Was disappointing. Went out for an early dinner and came back to the hotel. Both of us felt very hungry at about 11.30pm and ordered the only meat pizza they had on their in room dining 24/7 menu and they tell me 15mins later that the pizza is not available! When we checked out, we weren't even asked how our stay was ..guess they didn't want any feedback or cared enough to know if we enjoyed our stay or not. We have been to Raffles in other countries and by far this was the most disappointing experience. Overall felt more like a business hotel"

"Not our first time there. Room was spacious, clean and bed was comfy. Good location but do expect traffic during peak hours. Staff were all generally nice and welcoming except this time I had a slight issue with reception during check in. Both staff on duty, a gentleman and a lady, were unfriendly and unwelcoming. Ya'll can do better."

"Good for families, the pool is good for adults and kids, the staff were nice and welcoming for the most part. and the room was nicely cleaned, and they had great service with the restaurant and the city view of Jakarta was great 😊"

"strategic location, delicious food, clean & spacious rooms, good air condition! close to many cafes/coffee shops, close to the MRT."