From the initials booking and call to ask if dogs were welcome (which they so very warmly are) through to arrival, Ellie was helpful, attentive and hugely efficient. Emailing to double check if I wanted to reserve parking or not through to assisting me on arrival with directions and offers of help with luggage and my little frenchie in tow. Baton was then handed to Charlotte who was also extremely friendly and helpful with my check in. Must add here that Although I booked the Clarence annexe due to availability at the Florence (which I’ve stayed in 3 times before) being fully booked Ellie offered me the Florence as a free exchange due to a cancellation. For which I was very grateful. Moving on to the room itself, very spacious, clean with modern and fresh decor. Bed was comfy as was the sofa and the shower was spacious and strong. Having eaten here 3 times last year, having had the “surf and turf”, fish food pizza (which I fully admit shouldn’t be a “thing” as fish food doesn’t belong on pizza but was the best ever with salmon and king prawns and garlic butter drizzle) I decided to take my boy to the Garden restaurant and eat here. The hotel has undergone refurbishment since my last visit and I can’t lie, I was disappointed to see the menu had changed and the new offering on BBQ base with prawn didn’t appeal so much. So, I went for the honey bacon pizza and WOW! It was out of this world! The chefs here keep it simple with an outdoor oven but boy do they nail it! I mentioned chilli would be good with the pizza to add a little heat and they gave me chilli flakes but the pizza was THAT good I didn’t want to risk ruining it! However I scattered chilli flakes on a few bites and it was indeed a fabulous contrast! But likewise as it came was equally as good! I also opted for dessert and wanted to go for something the chefs had created rather than a cake slice that had been bought in. I went for apple crisp and “oh my word” that was equally delicious! Top all this off with how welcome they made not only me but also my dog I really couldn’t ask for me! Previous visits have been personal but this was for business and either which way, I’ll be staying here for a 5th,6th,7th and more times! I’ve mentioned Ellie and Charlotte but also a huge shout out to Chloe and Tim who went above and beyond to make sure both myself and Winston were happy. What a fabulous place to stay and a marvellous team 👏🏼