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9.0/10
Great
Amazing place!! I've been to PV once before and stayed at a different hotel, this time around we decided to try Hyatt Ziva. Did not disappoint us. I dont know how all these bad reviews are getting their POVS from but for us couple that stayed 4 nights it was the BEST. Alonso and Rodrigo (both Bellman) are the nicest person ever. Fernando (Poolside drinks server), the guy server at melanzane which I forgot the name☹️ were the best and made our stay the best! Jocelyn and Alexa, the 2 ladies that were incharge of the activities are super duper nice! Food are 9/10 minus 1 point cause some restaurants are close on some days. 😌 I love the room service 24/7 that they have and their coffee shop too. We will for sure come back and stay here.
We upgraded to the Family Suite of three bedrooms, two bathrooms. Every single service person we encountered on the property greeted us with a smile. The grounds are beautifully landscaped. You are right on the ocean. The beach restaurant is excellent and has nightly entertainment with an exceptional vocalist as well as dancers and gymnasts. The on site sit down restaurant had the best gourmet food I have ever had for three meals daily. There is 24 hour room service available as well. The pools were very clean and heated well. The Kids Club had a variety of well thought out and executed activities for all age groups. The kiddie pool was very safe. There was a live Aladdin show while we were there that was so enjoyable for all, then activities after. The daily housekeeping as well as the unit being stocked daily with snacks and beverages was also exceptional.
Had to stay here by accident due to flight cancellations but my wife & I were very pleased! The place is huge and is perfectly situated right by the airport. They do not provide taxi services to the airport unfortunately, but there are taxis always available to take you there, driver will try to rip you off and charge you $20 USD for not even a 5 minute ride, but locals only pay between $5-$10 USD max; so don’t fall for it. But the hotel was a welcomed surprise for my wife & I. BUY THE BUFFET BREAKFAST ADD-ON! We didn’t we ended up paying $90 for our breakfast Which could’ve been about 40 bucks had we prepaid. Don’t bother buying the alcoholic beverage in a coconut - it’s way overpriced and you get very little alcohol. Definitely take it vantage of the free coupon/services provided at check-in; you get a little coupon book thing that contains free drinks, tequila shots, and passes to the spa, among some other things. Those were added benefits. The room was nice enough, not high-end luxury, but the rest of the hotel was impressive and the massive pool was awesome.
The environment is very good. The hotel is next to the beach and close to the old town, which is very convenient for shopping. The food in the hotel is also very good, with different food every day and performances. The only regret is that I was not able to book a restaurant that requires reservation.
Perfect location to walk into town! Highly recommend booking the oceanfront rooms, as the others open out onto the pool. Miguel did a sterling job serving us drinks every day on the beach! I can't rate him highly enough! Live music every night, the food was varied every meal, and we received a complimentary upgraded meal, which was delicious. Loved the all inclusive deal! The beach staff were very helpful to provide beach chairs, umbrellas and tables (thanks Emilio!). The front staff allowed us a later checkout, and the cleanliness of the resort is exemplary! I would definitely come back again! A wonderful experience!
GGuest UserThe app was easy to use. However, when they arrived at the hotel, they gave me a room that was not what I had booked, being this much easier. I went to ask for a clarification and the hotel said that it had no information from trip.com about the type of room that I had been confirmed and even mentioned that the confirmation code was incorrect. I don't recommend trip.com because they are not clear between what your booking and what is delivered to you
AAllyjan96Upon arrival the staff right away was so exceptionally nice, SUPER easy check in, Francisco was so kind and help with information. The chairs on the beach are meant for the hotel guest, the food is AWESOME, the nachos were so delicious, the margaritas were delicious. So so happy we chose this hotel. The views were incredible. Definitely recommend staying at Blue chairs!
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