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"Cleanest hotel room ever"

"Well located, clean and friendly place"

"The Hilton Garden is always very comfortable and I trust the brand to deliver on cleanliness and customer service worldwide. I was disappointed on this occasion however as it seems the hotel have stopped providing bottled water to the rooms. On arrival, quite late at night, I had to phone the front desk to ask for bottled water even though the usual tea and coffee had been provided in the room. The hotel charged an additional cost for two small bottles of drinking water and had them delivered when I asked. I was also a little confused as to why the receptionist needed to confirm my residential address on check-in when I shared my Hilton Honours membership number. I have never been asked to confirm my home address at a hotel check-in, least of all at an international airport. To add to what seemed a mild invasion of privacy, she began to read my address aloud from the computer, while other parties were also checking in. No issues with the room - it was just an overnight stay - but not the usual standard of efficiency and courtesy that I’ve come to expect from Hilton hotels."

"Smart and clean and position for Heathrow terminal is excellent . Room smelled musty as interior facing and some broken switches in room . Staff very friendly and helpful ."

"Booked for my parents who would be exhausted after their 10.5-hour flight. I was approached via WhatsApp by their front desk and it turned out that my special request was kindly honoured. Parents were satisfied with the location (although they landed at T3 and took quite a while through the immigration) and the room and amenities were beyond expectation. Would definitely book again when necessary. Would be nice to have fried eggs for breakfast though."

"The hotel is conveniently located walking distance through a covered walkway from Terminal 4. Access to Terminal 5 is also easily accessible via a free train service. The reception staff were very helpful. The room is comfortable and cosy."