5-Star Hotels in Shenyang

My recent trip to Shenyang led me to the Hilton Shenyang, and I must say, it exceeded my expectations in every way. The hotel boasts a prime location on Youth Street, right in the heart of the Golden Corridor, making it incredibly convenient. It's just a few minutes' walk to the City Library Station on Metro Line 2, which offers easy access to Shenyang Station, Shenyang North Station, and popular attractions like Middle Street and the Shenyang Imperial Palace. Major shopping malls like MixC and Kerry Center are also right next door, making dining, shopping, and entertainment a breeze. Whether you're here for leisure or business, the location is truly hassle-free. The hotel lobby is grand and airy, with a modern, high-end design that creates a fantastic ambiance. My room was spacious and bright, and the cleanliness was impeccable, with every corner spotless. The bedding was soft and comfortable, ensuring a great night's sleep, and the soundproofing was excellent, allowing for peaceful rest. The bathroom facilities were complete, with consistent hot water and quality amenities. Plus, from my high-floor room, I could enjoy stunning night views of Shenyang – a truly satisfying stay. I want to give a special shout-out to Diana. She assisted me with check-in, and her attitude was warm, friendly, and incredibly polite. The check-in process was efficient and smooth, with no long waits. She meticulously explained the hotel's facilities, breakfast times, and offered helpful suggestions for getting around. Any questions I had were answered patiently and in detail. Her service was professional and thoughtful, and I could feel the genuine care in every detail, making me feel truly at home. From the excellent location and hardware facilities to the outstanding staff service, my entire stay was incredibly comfortable. I highly recommend this hotel whether you're visiting Shenyang for tourism or business. I'll definitely choose the Hilton Shenyang again on my next visit!

The hotel is next to Beiling Park and is located in a garden with good greenery. The rooms are not big and the layout is compact. I would like to talk about the service in detail: First of all, the service at the hotel front desk is very good. The front desk manager also sent us to the room. Thank you very much! The room service is not satisfactory! We stayed for two consecutive days, and the cleaning lady threw away the food I bought the day before as garbage! The cleaning lady threw away the guests' food and was embarrassed to ask the aunt to compensate. It was quite disgusting! Secondly, the slippers for the second night were not put for us. I called the room service to ask for slippers. The lady in the room service didn't believe it and asked me to look for it in the room. The cleaning lady didn't put the slippers. I called after looking for it! I asked the room service to bring two bottles of water when she sent the slippers. The lady also told me that there were only two bottles of water in one room, and then she said as a charity that she would make an exception and give me two more bottles... Isn't this a five-star hotel? Hotels above four stars can add water for free! Even if you stay in a three-star hotel like Home Inn, you can ask for more water if it's not enough. Do you think that guests in high-end hotels have to drive out to the supermarket to buy water if they don't have enough water? There was a young girl serving the room very well, but the older one had a sullen face and an unpleasant attitude!

I had accidentally booked the wrong dates, and Vince, the manager at the front desk, went above and beyond by actively communicating with Ctrip (travel agency) to prevent me from losing a day's worth of fees. My sincere thanks to him! I stayed for two days, and it truly felt like a five-star experience in terms of facilities and service. From the bathroom fixtures to the room decor, everything was made with high-quality materials from its time. This old hotel has its own unique charm, and it's rare to see such consistent and diligent maintenance – something they've definitely achieved here. The breakfast offered a great selection of both Chinese and Western dishes, and the restaurant was bright and spacious. I even took some pictures to remember it by. The hotel is close to Taiyuan Street, so there's an endless variety of local specialty foods to try. However, Taiyuan Street itself has lost a lot of its former glory compared to how it used to be.

Let's start with the positives: I always stay here when I come for concerts. It's very close to the stadium, which is super convenient. Wanda Plaza is right downstairs, and there's a snack street at night. Parking is relatively easy, and the service is great; they even upgraded my floor! Now for the less satisfactory points: I rarely leave negative reviews, but I really have to speak up about Wanda. Compared to other hotels of the same price and caliber, I can overlook it being a bit old, given it's a 2013 hotel. But you can't have things broken! That Grohe showerhead is completely damaged and hasn't been fixed. Don't they do regular checks? Is it acceptable if only one of the two heads works?? There were no welcome fruits, and the Coke in the mini-fridge was charged... Even budget hotels costing over 300 RMB offer free Coke in the fridge... To the manager who decided to charge for it, aren't you embarrassed? Also, Ctrip, you should really check out what perks people get when booking this hotel through other platforms like 'Xianyu' (free breakfast for two, 4 PM late checkout, executive lounge access, welcome fruits) for the same price. If you don't negotiate some upgraded member benefits, everyone will just book elsewhere... It's really bad!

Stayed here for one night as a stopover on a longer trip. It seemed like there were a lot of business travelers. My friend recommended this place because of heavy rain; it's right off the highway and less prone to flooding compared to other areas. The staff were all very professional and courteous, quick to address any requests. The doorman in the lobby was very friendly and greeted me proactively. My 12-year-old child received a complimentary breakfast upon check-in. The breakfast was quite plentiful, and the wontons and 'jianbing guozi' (savory crepes) were delicious. The service staff were also very prompt in clearing tables. Some parts of the parking lot were under renovation, but there was still plenty of space. I didn't get my license plate scanned upon entry, but the security guard proactively lifted the barrier when I checked out. The hotel's facilities are a bit dated, and the room was still quite damp, so it probably needs a few more days to air out. The slippers provided were a bit uncomfortable. There are many dining options around the hotel, with a wide variety to choose from, all within walking distance. Overall, it's a good hotel.

We had a wonderful stay at Longemont Hotel Shenyang! Everything was perfect from check-in to check-out. The room was very clean, quiet, comfortable, and cozy. The bed was soft. The location is very convenient. It takes about 30 minutes to get to the airport, and only 10–15 minutes by taxi to the city center. A taxi usually costs around 12 RMB. There are also several large shopping malls and food courts nearby, so it is easy to find great food and do some shopping. The hotel has a free swimming pool, a fitness center, and a laundry room, which made our stay even more comfortable. Everything was clean and well maintained. The staff were kind, welcoming, and always ready to help. We really felt comfortable and relaxed during our stay. We truly enjoyed our time here and would definitely choose Longemont Hotel Shenyang again. Highly recommended! ⭐⭐⭐⭐⭐

My overall experience during this stay was wonderful, so I'm leaving a review specifically to commend Alina, the duty manager! On the night of my check-in, I encountered a minor issue in my room. After I contacted the front desk, Alina, the duty manager, quickly came to my room to understand the situation. She listened patiently to my concerns with a gentle and sincere attitude, immediately offered a reasonable solution, and actively coordinated with various departments throughout the process to efficiently resolve the problem. During our conversation, she thoughtfully noted my needs, proactively and kindly asked about my stay experience, and continuously reassured me. Her calm and professional approach made me feel completely at ease. What could have been a slightly unpleasant incident was entirely smoothed over by Alina's thorough and appropriate handling, dispelling all my worries. Aside from her excellent complaint resolution skills, the hotel itself was commendable in all aspects. The lobby decor was grand and elegant, the environment was consistently clean and tidy, and the overall atmosphere was quiet and comfortable. The front desk staff handled check-in efficiently and quickly, providing warm and courteous service and clearly explaining all my check-in benefits. The guest rooms were meticulously cleaned, every corner was spotless, the bedding was soft and comfortable, and the soundproofing was good, allowing for a peaceful rest. The self-service breakfast offered a rich variety, with Chinese and Western dishes, fresh fruits, and beverages all available. The ingredients were fresh, and the taste was excellent. The hotel's public areas were well-maintained, and the fitness area was fully equipped, meeting all leisure needs. Staff members I encountered in passing would always greet me, contributing to a great service atmosphere. A quality hotel relies not only on complete hardware facilities but also on responsible managers who can empathize with guests. Alina didn't shirk her responsibilities, handled situations calmly, resolved problems from the guest's perspective, and enhanced the stay experience with her warm service. Whether for business travel or leisure accommodation, this hotel is highly recommended. The next time I visit this city, I will still choose to stay here, and I hope the hotel will recognize the diligent and responsible duty manager, Alina!

Staying at the Westin Shenyang, the moment you step into the lobby, the decor exudes classic luxury. Beyond its excellent location, I must commend Emily for her outstanding check-in service and Icy for her efficient check-out. Truly lives up to its reputation as a seasoned five-star hotel.

The water activities, sauna, and accommodation experience were all superb! The overall environment was clean and tidy, and the water park had a great variety of attractions, making for a really enjoyable time in the water. The sauna area offered many different types, and I felt incredibly relaxed after a soak. The hotel room was spacious and comfortable, the bedding was soft, and I had a great rest. It's a one-stop shop for eating, drinking, playing, and staying, saving you from back-and-forth travel. The service was also excellent, offering great value for money. It's suitable for friends and family alike, and I'll definitely be back next time.

It was around 2am when we arrived at the hotel. There were a lot of people waiting to check in at the front desk. The hotel notified us that it was because the Ctrip backend was not turned off and was constantly accepting orders. There were also problems coordinating between the front desk staff who were checking in, and they opened the rooms that had already been checked in many times. The average check-in time for a customer was about 16 minutes. A customer argued with the front desk, and the front desk staff responded by saying, ”I'll refund your money, and you can stop staying.” I know it's not easy to work overtime in the early morning, but it's hard to accept this. The room is very large, and the facilities are basically high-end. Just as I was about to go to bed, a big cockroach came out of the big glass in the bathroom. I was afraid that my wife and children would be scared, so I cleaned it up quietly. In general, the hotel's service does not match the environment, the environment does not match the price, and the price does not match the name 😂