Family-friendly Hotels in Surfers Paradise

Excellent hotel! The standard room is not very large, but everything is there. The bed is comfortable, the bed linen is perfectly clean. Nice bathroom. The cleanliness is perfect! The breakfast is good - you definitely won't go hungry :) There is a tram stop nearby. Beach - 5 minutes walk.

We booked a last minute trip to QLD as we needed to use a Jetstar credit. This was the only hotel that was available for 3ppl for under $2k for 6nights during peak period. Location: It is in a good spot being only a 20min walk to Cavill and 5min to the beach. The Room: Was very spacious with a nice view from the balcony. Large bathroom and living space but that is where it ends. The rooms are not serviced and if you like one you will have to pay and also pay for more towels, toilet paper, sheets etc. The room we got said it had 1 large queen bed, we ended up getting 1 double and 1 single bed. The Kmart furniture was wobbly and unstable and had no interior design flow. The walls were all banged up with scuff marks and dints. The bathroom walls had dust all over them and patches that were not even painted. The carpet is old and smelt, so did the couch and the pillows which were once white need to go! The aircon was dirty and needed a clean and the swing function was broken and did not work. The tiles and caulking in the bathroom were mouldy and separating as it was obvious that it was poorly done. I also would have appreciated having more than 2 rolls of 1 ply toilet paper for a 6 day stay. The hotel: The reception was open and spacious offering drink and snacks for sale. Also the reception staff were helpful and friendly with each interaction. The pool looked great and was large offering a kids section and a sand pit. The downfall was that the tiles in the kids section in the pool were missing and some pavers around the pool were loose and/or missing. This could be dangerous for unsupervised children. There looks like there was a restaurant downstairs but looked shut down and out of business which is a shame! With the hotel as it is I don’t think I would recommend this place to anyone unless they do some major upgrades and change the day to day operations. This place was not worth the money.

The room and views were amazing. Property very clean, spacious and overall lovely property. The only problem was a howling wind that rattled the sliding door that kept us awake all night. We put a pillow up against the glass door, we opened the glass door slightly, but nothing stopped the noise. We advised on check out and we were told ”sorry” that's it. No offer of a $50 discount- nothing. $1000 for 2 nights accommodation with one night without sleep....

I booked an ensuite room a few months ago in this place and we were supposed to check in on 26/12. that didn’t happen because of covid so we went later on 28/12 (our booking was from 26/12 to 29/12). we called a hundred times to make sure they didn’t put anyone in our room as we were going to arrive there a few days later. when we got there, the guy on the reception gave us the key to our room and we realized someone was there cause there were bags in the room. after that, the same guy said these people were not supposed to be there and also said they were fully booked and he was going to talk to the manager. then, the manager came to us and said the room was double booked and they were really sorry, only thing they could do was give as a refund. I quickly checked on booking.com if there was a room for that night in Surfers Paradise and all the places were double or even triple the price we were supposed to pay on Backpackers in Paradise. so I started arguing with the manager cause only a refund was not enough, we had booked the room months before that and they simply come to us saying there was nothing they could do, really annoying and disrespectful. good thing was the blonde lady at the reception that came up with an idea to call someone that was supposed to check in the night before asking if they would come so we stayed there for the night (in a room completely different than the one we booked in the first place). we asked for a refund and they agreed. They gave us a refund on 03/01 and on 26/02 they charged $270 from my account without my permission. after calling booking.com a hundred times, we still haven’t got the money back cause they say the hostel don’t authorize the refund. this is really serious. we stayed there in december, then in february they charge money from my bank account and now they don’t wanna give him the money back. besides all that, terrible place to stay. bad management and dirty rooms

Great location, pool has a bar and table service, staff were friendly and accommodating. Wasn't advised that parking needed to be pre-booked so we weren't able to get a carpark at the hotel. Luckily Chevron Renaissance has affordable parking and is only across the road (best parking rates are available for when you enter after 12pm).

Checking In was quick, lovely service at the front desk. Arriving in the room & was quite well presented, very comfortable beds. The room was serviced & cleaned daily, new towels & new sheets & ALL DAILY - was a big tick for my partner & I. Only small issue was I have OCD, so when the room was cleaned daily, I had noticed a fair few stray black hairs on the bedding & floors, cleaning myself up with the towels were a few black hairs on myself asking cleaning myself dry with the towels. But other than that, the stay was lovely!