Kimpton BAMBOO GROVE SUZHOU by IHG

I'm completely charmed by the Kimpton Bamboo Grove Hotel. The location is great, making it easy to hail a taxi to any destination. All the staff, both men and women, are attractive, smiling, and provide warm, attentive service. They even upgraded our room! Our room was neat, clean, spacious, and bright, with a large, delightful balcony. The outdoor water features seamlessly blend in, and the courtyard pavilions and terraces are enveloped by bamboo shadows and a gentle breeze. This season, there are beautiful red maples, so even if you don't go out, you can still experience the exquisite beauty of a Suzhou-style garden. The breakfast offers a wide variety of choices and is well-prepared. We even met Kylie, the hotel's celebrity dog, in the lobby – it's a pet-friendly hotel! There's a supermarket and a few restaurants nearby. The only drawback was that the heating in the room was too strong. If we opened the door, the music from the bar across the hallway was a bit noisy and affected our afternoon nap. After informing the hotel, they offered a souvenir as compensation when we checked out. The hotel's social hour is from 5-6 PM, but unfortunately, we were out exploring during our entire stay and couldn't enjoy it.

My stay at the Kimpton Bamboo Grove Suzhou was truly exceptional, thanks to their incredibly attentive butler service that went above and beyond expectations. Our butler, Ambo, was fantastic. When I casually mentioned wanting to try a 'Black Pearl Restaurant' (a prestigious dining guide), he took the initiative to coordinate a reservation and even recommended signature dishes, which was a wonderfully thoughtful touch. The restaurant experience was indeed stunning, with an elegant ambiance complementing expertly crafted dishes. The chef's signature dishes offered rich layers of flavor and a long-lasting aftertaste – a truly satisfying culinary experience. Ambo also arranged a very comfortable room for us. It was spacious and bright, featuring smart conveniences like a Bluetooth speaker and automated curtains; the Bluetooth speaker even doubled as a wireless charger. The bathroom's wet/dry separation was a thoughtful design, and the overall cleanliness was impeccable, meticulously maintained. I also loved the flooring, which apparently is the same as in the Forbidden City – very high quality. The hotel's signature 'Bamboo Grove 168' social hour was another highlight. They offer complimentary drinks and it's a great spot to relax, chat with friends, or meet new people. The specialty cocktails were truly outstanding, and they even prepare seasonal themed drinks. This time, it was a 'Journey to the West' theme, which looked amazing and tasted refreshing and perfectly fitting. The flavor was superb! I absolutely loved this part of the experience. This immersive and wonderful stay was undoubtedly the brightest memory of my trip.

My trip to Suzhou went perfectly, and I highly recommend staying at the Kimpton Bamboo Grove Hotel, part of the IHG group. My entire experience at the Kimpton Bamboo Grove was infused with a sense of exquisite elegance. The guest room was the most pleasant surprise. A serene waterscape quietly unfolded before my eyes, and the room was spacious, airy, and designed with classic beauty and rich detail. Amenities like the free mini-bar and double vanity balanced practicality with aesthetics, while the excellent soundproofing enveloped everything in a truly tranquil haven. The hotel's breakfast was a healthy feast. In a semi-buffet style, the options were abundant and high-quality, ranging from cereals, eggs, and dairy to seafood and fresh produce. What was even more impressive was the attention to personalized needs: low-sugar/low-salt options, vegetarian, and gluten-free arrangements… Every subtle consideration transformed dining into a reassuring and delightful ritual. And the hotel’s restaurant, “Zhu Qu Xuan,” drew us in for dinner two nights in a row – its Black Pearl one-star rating is truly well-deserved, and we enjoyed many unique Suzhou delicacies there. But what truly elevated this stay was the omnipresent warm service. Before check-in, the cherry butler proactively contacted me with location details and tips; after check-in, from the thoughtful turndown service to the attentive follow-up from my dedicated butler, every interaction was natural and welcoming. This feeling of being silently remembered and meticulously cared for is far more touching than luxury itself. The charm of Kimpton Bamboo Grove lies in how it weaves together the poetry of gardens, the sophistication of its spaces, the refinement of its dining, and the warmth of its service into a complete and unforgettable stay. I'm already looking forward to my next visit.

The Kimpton Hotel, part of the IHG group, truly stands out for its excellent quality and stylish design. It's nestled right next to a Suzhou garden, offering a wonderfully comfortable and scenic stay – perfect for those Instagram-worthy photos. The hotel really gets into the spirit of the season; the Christmas decorations were fantastic and created a lovely atmosphere. The breakfast buffet was extensive and diverse, easily a 5-star experience with both Western and Chinese options. They also offer a delightful afternoon tea and a bar with an excellent selection of drinks. Service here is top-notch. The concierge service was incredibly thoughtful even before we arrived, arranging our room perfectly for a smooth check-in. Whenever we had a question or needed anything, Vickey was always there to help, and she was exceptionally polite. I'll definitely be asking for Vickey's assistance again on my next stay.

Staying at the Kimpton Bamboo Grove Hotel was a truly exceptional experience, completely exceeding expectations. The service, ambiance, and facilities were all impeccable 👍! Located in the old city of Suzhou, the hotel boasts a superb location with convenient transportation links and a plethora of popular attractions nearby, making it perfect for families wanting to leisurely soak in the江南 (Jiangnan) charm. Before our arrival, Cherry from Guest Relations proactively called us to confirm our check-in time and preferences, which was incredibly thoughtful. Her warmth continued throughout our stay. The front desk staff were also patient and meticulous during check-in, clearly explaining all the hotel services, which made the process wonderfully hassle-free. The hotel hosts a complimentary 'Social Hour' every day from 5 PM to 6 PM, offering free drinks and snacks. It’s a wonderfully relaxing way to unwind and perfect for embracing a slower pace of life. We stayed in a courtyard room, and it was absolutely fantastic! The courtyard itself was elegant and comfortable, and the room was fully equipped with everything from a bathtub to a yoga mat. The bedding was incredibly soft and skin-friendly, ensuring a truly restful sleep. The breakfast spread was incredibly rich, and we were pleasantly surprised to find fresh coconut juice 🥥 – its sweet and refreshing taste was a delightful treat. Our entire experience was five-star, and I sincerely thank Cherry for her attentive service. We will definitely choose this hotel again on our next visit to Suzhou!

We brought our little one to Suzhou for the weekend and chose the Kimpton Bamboo Grove Hotel. Our entire experience, from check-in to check-out, was absolutely perfect. Vickey sent up exclusive toiletries for our child after we checked in, and our upgraded Garden View Water Room offered a fantastic vista. Outside the window, a vibrant Suzhou-style painting unfolded: an elegant Chinese tallow tree stood by the water, its winter branches casting a clear, graceful reflection on the surface, beautifully complementing the white walls and dark-tiled roofs. We loved sitting by the window, watching the trees and the water, brewing a pot of tea, and quietly enjoying the view. This serene and elegant 'taste of Suzhou' was a rare and healing moment during our trip. This stay made us truly realize that true luxury isn't just about lavish amenities, but about the subtle, proactive service and the delicate presentation of local culture. I will recommend this place to all my friends traveling with children.