Holiday Inn Sydney - Waterfront

The stay was good.

Very dirty, elevator took forever, service took a very long time…food and front desk service. Bed was uncomfortable and the pullout couch was falling apart.

When we arrived there was no parking so my husband with MS had to walk up a big hill while I lugged our two children up. Get to the room and our keys didn’t work. The mini fridge stopped working in the middle of the night so I had to dump all our babies milk. They offered us a free breakfast for the inconvenience but we requested a refund and checked out instead. Horrible experience. Staff was kind and understanding though. Wouldn’t stay there again.

The main reasons why I always stay at the Sydney Holiday Inn is that the hotel is well maintained, they have two newly renovated restaurants that serve exceptional food, and the staff are incredible.

It all started at check-in. Computers were down and the manual process appeared to be very unorganized. After check in we proceeded to our floor where there were dozens of kids playing hockey (with a net) in the hallway. The parents were just as disrespectful. The floor was filthy from the kids, they must have been eating as well. This is when we were told numerous pre-teen hockey teams were staying the same night. There was at least three dozen children running the halls, playing on the elevator, running up and down the stairs, all while screaming. The staff were overwhelmed, but also unbothered by the terrorising children. We asked to be switched to another floor, which was quickly arranged. Unfortunately the children were terrorising the entire hotel, regardless of floor. This went on until late into the evening. As for the room, the bathroom was not cleaned. The shower looked like it never received an actual cleaning. Hairs everywhere. The rest of the room was fine. At this point we just decided to accept the situation. We then tried to visit the pool. I have no idea what we were thinking. The pool was packed full of kids, dozens of them, all running around from the pool, to the hot tub, to the elevators, all in bare feet, water everywhere. I think I saw two parents for the dozens of kids. One of them sarcastically look at us and says "sorry". At checkout we complained about the cleanliness, noise, and the unwillingness to address the parents, but nothing came of it.

Didnt like that you have to pay for parking and the bathroom floor flooded when we took a shower!