Erdongjundemaoweiba
April 25, 2024
I booked the most expensive room in the hotel. The room was so dirty, the cups were so dirty that I couldn't bear to look at them. I heard the sound of KTV singing in the middle of the night, which lasted for an hour and didn't stop. I reported it to the front desk, and the front desk said someone would come up to take a look. After checking, they said there was a club upstairs and there was no solution. I asked to change the room to a lower floor. If there was no room of the same room type and lower level, they would give me the price difference. In the end, the front desk agreed to change the room with the price difference, and changed to a standard room on a lower floor. When I checked out the next day, the front desk had an extremely bad attitude, and asked me to change the room type and refund the price difference on Ctrip myself. Not to mention whether the room I booked yesterday could be changed today, it doesn't make sense for the hotel to let the guests or Ctrip pay for the bill. The hotel said that I paid Ctrip, not to them. I would like to ask if Ctrip doesn't settle with you every month? Let the guests go to Ctrip for everything. I booked a room from Ctrip, and Ctrip booked it for me according to my needs. I checked in. Because of the hotel's own problems, I complained and the hotel agreed to refund the price difference. The hotel did not solve the problem and directly pushed it to the guest and Ctrip to solve it. I paid Ctrip first, but Ctrip will settle with your hotel in the end, and the room fee will be transferred to the hotel's account. I didn't sleep all night, and the front desk had a bad attitude and asked me to solve it myself. I am really impressed.
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