The team did a great job from the moment we arrived. Helping us figure out our Suica Cards (form of payment for trains and convenient stores) to coming with me to the mall’s food court (across the street) helping me translate to get dinner. Ashley, the concierge was very friendly, spoke great English which was needed for our family of five. Aki, the person that worked the lobby bar was phenomenal and fun, and assisted in our evening drinks as we winded down the evening. Nama, helped us in the restaurant ensuring we ordered the perfect amount of food when we arrived to greeting us for breakfast. The location is perfect - just one short block off of the main shopping street in Ginza. Very central to all the sights. For our very first visit to Japan - we really felt like the hotel was a home away from home. It’s one of the reasons we enjoy the Edition and the Edition Ginza was amazing. If and when we ever come back, we would definitely stay here again.