HOTEL MYSTAYS Hamamatsucho Reviews
HOTEL MYSTAYS Hamamatsucho
1 Chome-18-14 Hamamatsucho, Tokyo, JapanView Hotel Details
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HOTEL MYSTAYS Hamamatsucho Guest Reviews
4.4/5
Very Good
125 review
Verified reviewsLocation4.5
Amenities4.3
Service4.5
Cleanliness4.3
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All Reviews(125)
Positive reviews(123)
Reviews with photos/video(33)
Easy to get around(26)
Convenient for shopping(16)
Close to metro(14)
Small room size(13)
Many dining options(6)
Nice shower(4)
Tasty coffee(4)
Friendly front desk staff(3)
Negative reviews(2)
karenchan820
Standard Double Room Smoking
Stayed in Apr 2024
Family
3 review
Great
Posted on Apr 13, 2024
Location is perfect. Next to two metro / JR stations. There are a few restaurants and convenient shops nearby so can find food when we come back hotel late. Tokyo tower is very close to the hotel. Walkable to visit this great spot from the hotel.
Staffs were polite, helpful and nice.
Bedroom is clean but the toilet and carpet / towers have some strains on them. This could be better.
There was no breakfast available. But convenient shops around so we have no problem about that
Room and bed are a bit small for a family of 3 members.
Response from Property: Dear Guest,Thank you for staying at Hotel Mystays Hamamatsucho.We are glad that your stay at our hotel was a pleasant one.As you said, our hotel is in an area with many restaurants.There are many convenience stores, so you will have no trouble finding a meal.Tokyo Tower is about 1.3 km away from our hotel.You can walk from our hotel or take a bus from Hamamatsucho Station.Unfortunately, our hotel does not have a restaurant and cannot provide breakfast.A gourmet map is available in the lobby for your dining pleasure at nearby restaurants.I apologize for not noticing the strain.We will take possible actions as soon as we discover them.Our hotel has four room types.Standard Double, Superior Queen, Standard Twin, Deluxe Twin.The largest deluxe twin room is 29 square meters.We may be able to upgrade you to a larger room if available.Please feel free to contact the front desk staff.Thank you for your review.We look forward to serving you again.HOTEL MYSTAYS Hamamatsucho Reception
Syazwan Mokhtar
Standard Double Room Non Smoking
Stayed in Sep 2023
Friends
4 review
Great
Posted on Nov 17, 2023
Reception was simple. Room was at level 14 so it had a nice view of the surrounding area. Big windows compared to other hotels in its league. Room is a bit more spacious than other hotels. Good amenities provided. No mineral water provided. Coffee machine only had black coffee. Location wise was a bit of a walk from Hamamatsucho but nearby Daimon station. The north exit at Hamamatsucho has no step free way so it's quite a walk if you're with luggage. It was still a good stay. Love it.
Response from Property: Thank you for staying at HOTEL MYSTAYS Hamamatsucho.You seemed to be able to spend it comfortably, we are glad.Our hotel employs Lavazza coffee beans.Lavazza is an Italian coffee that is very popular with everyone.We only serve black coffee, but milk and sugar are available.You can reach JR Hamamatsucho Station in about 5 minutes on foot and subway Daimon Station in about 1 minute on foot.We are glad when you come to Japan again, you consider our hotel.HOTEL MYSTAYS HamamatsuchoReception.
Guest User
Standard Double Room Non Smoking
Stayed in Feb 2024
Couples
2 review
Outstanding
Posted on Feb 10, 2024
Very good
Response from Property: We appreciate you taking the time to share your feedback.We're delighted to hear you enjoyed your stay at HOTEL MYSTAYS Hamamatsucho.Providing satisfying and comfortable stays is always what we strive for.Please consider us for your future travel plans. We're eager to host you again.HOTEL MYSTAYS Hamamatsucho/ Reception
Elsa
Superior Queen Room Non smoking
Stayed in Feb 2024
Couples
4 review
Outstanding
Posted on Mar 7, 2024
Has always loved this area, convenient to Haneda airport and the East sides of Tokyo. The hotel is clean and tidy, staff are all friendly and supportive.
Response from Property: Thank you very much for staying at Hotel Mystays Hamamatsucho.We are very pleased to hear your compliments about our staff.As you said, Haneda Airport is only 20 minutes by monorail from Hamamatsucho Station, the closest station to our hotel, making it convenient in terms of transportation.We are glad to hear that you were satisfied with your stay.We look forward to welcoming you again.HOTEL MYSTAYS Hamamatsucho Frontstaff
Guest User
Standard Twin Room Smoking
Stayed in Jun 2023
Family
1 review
Outstanding
Posted on Jun 22, 2023
Excellent ! Location is convenient for transportation as hotel located closely with 2 train stations. Highly recommend to stay and I must stay this hotel next visit.
Response from Property: Dear Guest,Thank you for staying at HOTEL MYSTAYS Hamamatsucho. We are so glad to hear that you had a comfortable stay at our hotel. Your kind comments are deeply appreciated.As you said, Our hotel is adjacent to JR Hamamatsucho Station and Daimon Station on the Oedo Line, about 5 minutes on foot.We hope you will visit HOTEL MYSTAYS Hamamatsucho again when you come to Japan.HOTEL MYSTAYS Hamamatsucho Reception
Gg tdy
Superior Queen Room Non smoking
Stayed in Jun 2023
Friends
10 review
Very Good
Posted on Jun 15, 2023
Very Good experience with comfort room. It is a nice place to stay in a short period. The facility is new and clean enough.
Response from Property: You seemed to be able to spend it comfortably, we are glad.Amenities have improved little by little as guests are more comfortable.Our hotel underwent renovations in 2020.We will continue to make every effort to maintain the cleanliness and comfort of the hotel.We are glad when you come to Japan again, you consider our hotel.Hotel Mystays HamamatsuchoReception.
Tsai
Standard Double Room Non Smoking
Stayed in Jan 2024
Family
26 review
Outstanding
Posted on Jan 28, 2024
Great location and price was great. Rooms are small and typical of Tokyo.
Response from Property: Thank you for sharing your feed back.We're delighted to hear you enjoyed your stay at HOTEL MYSTAYS Hamamatsucho.We are very glad that you are satisfied with our location and price.We are close to both Daimon (metro) and Hamamatsucho (JR line) station which gives you access to all the major parts of Tokyo.Our rates change daily so please make a reservation according to your budget.Please consider us for your future travel plans. We're eager to host you again.HOTEL MYSTAYS Hamamatsucho/Reception
Yee Siong
Superior Queen Room Non smoking
Stayed in Dec 2023
Family
7 review
Outstanding
Posted on Dec 18, 2023
Good location, near to metro & JR lines. Good price booking via Trip.com
Response from Property: Dear Guest,Thank you for staying at Hotel Mystays Hamamatsucho.We are glad you are satisfied.Our hotel is accessible by JR, Toei Subway and Tokyo Monorail.Sightseeing spots such as Tokyo Tower and Zojoji Temple are also located near out hotel.There are also many restaurants.A gourmet map is available at the front desk.Thank you for your review. We look forward to serving you again.Hotel Mystays Hamamatsucho Reception
Kris
Standard Double Room Non Smoking
Stayed in Sep 2023
Business travellers
3 review
Very Good
Posted on Sep 10, 2023
Very nice location, walking distance to Tokyo tower and easy to travel to Haneda airport. Room is decent size
Response from Property: Thank you for staying at HOTEL MYSTAYS Hamamatsucho.Nearby is Zojoji Temple.The Tokyo Tower you can see from there is beautiful.If you take a train, you can go to other areas immediately, which is convenient.With a monorail, you can get from Hamamatsucho to Haneda Airport in about 20 minutes. (No transfer required)You seemed to be able to spend it comfortably, we are glad.We are glad when you come to Japan again, you consider our hotel.HOTEL MYSTAYS HamamatsuchoReception.
Irene ZZH
Superior Queen Room Non smoking
Stayed in Aug 2023
Couples
2 review
Posted on Aug 19, 2023
Stayed for 7 nights for recent August trip,first timer. Location was alright but seems their housekeeping was not that good. Carpet was dirty, found some fingernails hanging around for days since the day we checked in. Have to observe for days and still nothing was done. No choice but to approach front desk on the 4th night to remind them to vacuum the room! On the 5th night, my husband was unable to access the room when we returned after a long day. (I was at the nearby FamilyMart waiting) Their local male staff wanted to issue new access card to my husband but he told the staff will need 2 cards as I am holding the 2nd card. So my husband politely rejected the new card. By the next 1hr or so,when we return to our room, my card was also rejected and when we checked that with the same staff,he adamantly said already given new card to my husband even though he did not! This simply puts us off completely. If you are doing reception, remember what you did and did not,especially it was only within 2hrs. So unprofessional,accusing guests like this. WILL NEVER CONSIDER STAYING THERE ANYMORE. PERIOD.
Response from Property: Thank you for staying with us and taking your time to write comments about us.We apologize for making you uncomfortable caused by the lack of cleaning of the guest room.We will share this with the cleaning manager and work to improve it so that no dirt or debris remains on the carpet.Also,we apologize for the inconvenience caused by the handing over of the card key and the response of the staff.When we issue a new key, the old one is not going to work anymore for the security.It's possible that we didn't explain it well enough.Despite the inconvenience this time, thank you for giving us the opportunity to improve.HOTEL MYSTAYS HamamatsuchoManager Murai
Felix
Deluxe Twin Room-Ground Floor
Stayed in Dec 2022
Family
9 review
Great
Posted on Jan 4, 2023
Fantastic location. Close to Tokyo Tower and central Tokyo. Lots of restaurants & supermarket / convenient store. One stop away from Donki as well.
Response from Property: Dear guest, Thank you for staying at HOTEL MYSTAYS Hamamatsucho and taking your time to write a comment about us. We are very happy that you like our hotel.Our hotel is conveniently located for shopping, sightseeing and business.We look forward to seeing you again.Best regards.Hotel Mystays Hamamatsucho Front
Guest User
Standard Twin Room Non smoking
Stayed in Nov 2023
Family
6 review
Very Good
Posted on Nov 13, 2023
Nice view, can see Tokyo tower
Response from Property: Thank you very much for staying at HOTEL MYSTAYS Hamamatsucho from this number of accommodation facilities. We also thank you for taking the time to write a review.We are so glad to hear that you had a comfortable stay at our hotel. There are no rooms with a tower view, but some rooms on the upper floors offer a view of only the upper part of Tokyo Tower. It takes about 15 minutes to Tokyo Tower on foot from the hotel.We are so glad to hear that you had a comfortable stay at our hotel. Hotel Mystays Hamamatsucho Reception
Anonymous User
Standard Twin Room Smoking
Stayed in Jan 2023
Family
2 review
Outstanding
Posted on Jan 29, 2023
It was a fantastic stay. There are multiple subway stations and good restaurants nearby.
Response from Property: Dear Guest, Thank you very much for choosing HOTEL MYSTAYS Hamamatsucho. We appreciate you taking the time to write to us. Our hotel is in a great location. It takes 5minuts by walking from JR Hamamatsucho station to our hotel. It takes 2 minutes to walk from Daimon station A2 exit to the hotel.We hope to see you again soon. Sincerely, HOTEL MYSTAYS Hamamatsucho Reception
Anonymous User
Superior Queen Room Smoking
Stayed in Apr 2023
Family
2 review
Posted on Apr 9, 2023
Convention to the subway station with convention stores downstairs
Response from Property: Thank you for staying at HOTEL MYSTAYS Hamamatsucho. We also thank you for taking the time to write a review.Our hotel is located a 5-minute walk from JR Hamamatsucho Station and Subway Daimon Station. There are many restaurants such as supermarkets, convenience stores, cafes and izakaya around the hotel.We sincerely hope to welcome you again at our hotel.Hotel Mystays Hamamatsucho Reception
Yuki
Stayed in Jul 2022
Business travellers
18 review
Outstanding
Posted on Aug 20, 2022
It was amazing!!!! Thank you so much!
Fantastic customer service. I was very happy and I would definitely come back!!!
Response from Property: Dear guest, Thank you for staying with us. We really appreciate your beneficial comment and taking the time to evaluate. We are looking forward to seeing you in the future. Best regards, HOTEL MYSTAYS Hamamatsucho / Front
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