Hiromas Hostel in Ueno

I made a reservation for two people, but only one was registered online. I tried to solve the problem by exchanging several emails with the Trip.com manager, but I only received a reply saying that the counter could not be contacted. I gave up and went back to the hotel in the evening to try to get a refund, but this time, the reservation for two people was properly booked. Hmm.. I was tired so I went up and unpacked. When I went inside the capsule, there was a constant buzzing sound and I couldn't sleep. I think the location is the best of any hotel, but the cleanliness and service were really disappointing.

It's acceptable to arrive at the hotel before check-in time and not be able to enter the room early, but it's super cold to turn off the lobby heating at 9 a.m. when the outdoor temperature is 2 degrees Celsius! ! Every time the door is opened, cold air rushes in, and when the heating is turned off, the hall is no different from an ice cellar. I don’t have much strength to carry a big suitcase. It’s really not suitable to live here. I have to take the stairs to the second floor by myself. After entering the women-only room at night, I wanted to change my clothes. When I looked up, I found two cameras installed on the ceiling. Am I a prisoner? The prisoners also have three meals for their accommodation, and I have to pay my own deductible! Entering the right side of the shower room, I found water marks on the wall of the wet and dry separation area on the right. I wanted to ask why the previous user didn't close the door? Halfway through washing, the air became thinner and thinner, and I was surprised to realize that the ventilation fan in the bathroom on the right was not moving at all. I quickly opened the door to ventilate, and almost passed out in the bathroom! ! I washed the left side the next day. This time the ventilation fan worked seriously, but the light didn't come on! We can only rely on the light from the dry area of ​​​​the dry and wet separation area to be projected in. It is so difficult to overcome! The makeup area is incredibly small. If you are a backpacker and come to Japan without any makeup, you can stay in this hotel. Not to mention that the room heating will be turned off at 10 o'clock and the windows will be opened for ventilation. If you are a backpacker who comes to Japan without any makeup or makeup and is not afraid of the cold, you can stay in this hotel. The letter stated that he wished to sleep on the lower bunk, but received no response. I was assigned to the upper bunk, and when I climbed up the stairs after taking a shower one night, yes, I slipped on my feet and fell down the stairs. There are nearly 30 guests in a room, so it should be very quiet. Not only does the electronic door lock have sound, but the suitcase electronic lock and the bedside electronic lock also have music! And why is the luggage placed opposite the bed? Every day, at 5 o'clock every morning, I hear someone packing their luggage. Someone asks the other person to keep their voice down. The other person reluctantly says that she has to catch a flight. I lost my paper slippers. Ask the staff why my slippers are missing? The staff can only take out new paper and wipe it, no! I have drawn pictures to mark it😊 Still disappearing, which worries me a lot The world clock time on the lobby wall is wrong

Kudos to the people at the front desk of the hotel until late at night. The hygienic environment of the hotel is average, and the bathroom and shower room are relatively clean. But there are two points that don’t feel good. First, there is no elevator inside. The highest dormitory is on the 4th floor, so you need to carry your luggage up four flights of stairs. Secondly, other guests in the room were still talking on the phone and listening to music on the speakers until 12 o'clock in the night, which was really unacceptable. Otherwise, the room was very cramped on the first day, but the situation improved on the second day when hotel staff cleaned the air conditioner.