Hotel Natursun

I have visited Torremolinos for years, as I’m a kidney dialysis patient and can recieve my treatment three times a week at the clinic in Torremolinos. I have passed this hotel many times on the bus and thought how gorgeous it looked with the pool area on full show as you pass. As I was looking for this years holiday it came up on my search. I booked to stay for 2 weeks 2-16 May. It cost me £1031 bed & breakfast including flights. I arrived on the 2nd of May around 9pm, the taxi dropped me off and you have to enter the hotel by a lift which takes you up one floor. As the lift door open you was directly onto the pool area, wow I thought with all the lights illuminating the pool area as you walked through to reception. At reception I was allocated room 316, my god the room was no bigger than a postage stamp,the glass sliding toilet door was less than 1ft from the bedhead, the bed itself and the bathroom looked clean, but the smell of drains was overwhelming. I opened the patio doors and went out onto the balcony, were you was facing into rundown private properties, it was like a scrapyard with rubble and old used furniture scattered about, there was 2 large dogs in the garden down below, walking about around their own feaces. I went back inside and that’s when I saw all the small flys, I closed the doors and never opened them again, all around the edge of the room was full of dust. The deeper you looked it became apparent that the room wasn’t the best. Anyway after a long day travelling I just had a shower and got into bed which I have to say was really comfortable, as I had to be up at 6.30 for my first dialysis session on Friday. On Friday I went to dialysis and when I came back I spoke to Leo on reception regarding the room, he followed me upto the room but said there wasn’t anything wrong with it. So I just thought I have to grin and bear it, so I went to the supermarket and bought drain cleaner bleach disinfect & air freshener. Then Sunday morning after breakfast I went straight to the pool, the pool area and the pool itself was full of Ants. I actually got the net and got started to get all the dead ants from the pool at which point the receptionist Daniel came out to see what the problem was, I showed him all the dead ants in the pool and the army of ants all around the pool area. He went and got ant traps and spray and sprayed all the area where they were coming from. That’s when I went on a rant with him and told him that the hotel was disgusting I told him about the room and the amount I had paid to stay there. He went inside and then came back and said that I could change rooms on Monday to a room at the front with sea view. Before my holiday I had emailed the hotel to ask if my sister could join me on Sunday for a week, they said yes for an extra 140€, which I thought was reasonable. On the Monday after my dialysis I was given the keys to room 204. Me and my sister got all our things together and moved to the new room. WOW what a diff

I have literally just got home today after spending a week at this lovely hotel for my 40th birthday. The hotel is spotlessly clean, rooms cleaned daily and fresh towels. We was in a premium room on the 3rd floor and wow, the views were lovely, the room was beautiful, the bed was comfy and clean, there was a fridge but no kettle, we asked at reception and they gave us one straight away. The balcony was big with sun loungers on and a table. The bathroom was a good size with a big shower. The hotel itself was very quiet, there is a dining room which we had breakfast from, it did seem to be open other times than just breakfast but we only paid bed and breakfast so didn’t bother to ask. There’s vending machines in reception if you need water, soft drinks, tea, coffee, alcohol or snacks. The pool area was very clean and lovely views. Yes the hotel is on a bit of a hill but it wasn’t massive so don’t let put you off. It’s a ten min walk to the beach and main square if you follow the road down at the supermarket facing the hotel. All in all would I stay here again? Definitely. The hotel staff gave me champagne on ice for my birthday which was left on my room on the evening for when we returned which was so nice of them, thank you very much I never got chance to say thank you as we left so early. Thank you

Lovely little hotel Rooms very clean and comfy and we slept well Cleaners were excellent and worked hard Pool lovely also. Breakfast is continental but plentiful and fresh, only downside it was situated on a bit of hill Other than that would recommend

My gf and I stayed here for a night on our way back home from a short road trip. I can say that I was pretty satisfied with the place. Huge comfortable bed, excellent bathroom with a tub and powerful shower. Breakfast was included and the spread was decent; you can eat well. The beach is a short walk away and there is an excellent Vietnamese restaurant about a 10 minute walk from the hotel. Downsides are basically that it is expensive, quite a lot to pay to be 10 to 15 minutes from the beach. Also, the hotel is built into a steep hill. This makes pushing your heavy suitcases there a pain.

Hotel was very clean and our cleaner was so friendly, however hotel was NOT as described. Unlike the facilities that were listed on both loveholidays and *********** there was no bar, no snack bar, no mini bar or restaurant. Even when we arrived we were given a piece of paper on check in stating the times for breakfast, lunch and dinner however the only meal available in the hotel was the complimentary breakfast as the room was only opened from 8.30 - 10.30 and for the whole time we were there, no other food was available. There was no restaurant with Mediterranean cuisine available all day as listed. Also listed on the travel websites is a steam room & solarium which does not exist. When we enquired with reception where the facilities are that are listed we were told there is none and within an hour new signs were put up over the vending machines to indicate that's where the food/ drink was available and facilities listing was changed on certain booking sites. We had however already screenshotted the original listing prior to the change. As we had booked the hotel for its great range of facilities it was very disappointing overall.

This hotel has been the cleanest hotel I've stayed in when in Spain or Portugal. This isn't surprising given that their staff are very visible so you can see them do a great job. They were all very welcoming and friendly when you passed them in the hallways. Breakfast was good; a selection of hams/meats, cheeses, cereals, pastries, fresh fruit and yogurts. It can get a little busy some days, so best to get there early. The location is great for La Carihuela. This is a lively stretch of beach with plenty of great restaurants, bars and shops. Its less than 10 minute walk away from Torrenolinos for the airport train, or a half an hour walk from Benalmadena along the beach.

Hotel handy for everything - short walk downhill to beach and lots of nice restaurants. Short walk uphill to train station and lots of other nice restaurants. Room was clean and well equipped and very reasonably priced. Definitely worth a stay. Really close to airport too. We were only 15 euros in an Uber

Good clean hotel in agood location. Beautiful pool area but no bar on site. Good sized rooms with comfortable beds and pillows. Not much choice of food and mainly just a Spanish menu. Continental breakfast OK. During our stay there were two groups of older children or students in the hotel for a few nights. Thre was alot of noise into the early hours with them knocking on each others doors and congregating in the corridors shouting at each other. Unfortunately would not recommend this hotel for this reason. Maybe we just stayed here at the wrong time