Hotels near Big Lots in Tukwila

Let me begin by saying I was born and raised in Washington. I know very well what a nasty place Southcenter can be and I knew this was not the Ritz Carlton, but this was a once in a lifetime disaster. The main reason my wife booked the hotel was because it had a pool and hot tub. Well, they do but it's ”under construction” and of co**** this is not listed on any site. Upon further investigation, it would appear that the pool had been closed or months, possibly years. We checked in and when we arrived at our room it was not very clean to say the least. The bed seemed clean and that was all. My wife took a few pictures that I have attached. We tried to settle in and deal with it but all of the sudden the room began to vibrate. Somewhere in close proximity to our room was the housekeeping laundry and the washer spin was shaking the room so bad I felt my vertigo start to trigger. We went and asked for another room and they gave us one. This room was just as dirty, but the bed was also broken. Not more than 15 minutes after we arrived at the new room the fire alarm went off and shut off again. A couple minutes later it went off again and shut off. We thought it was a test so we waited a couple of minutes and then I saw red flashing lights come through the window. The fire department had arrived. Now it's time to see what is happening. My wife and I arrived in the lobby in time to meet the fire dept. head demanding to see the manager. She was on the phone and another employee asked if he could help. The fireman demanded to see the manager. She finally came out and guess what the fireman asked? Why did you cancel the fire alarm twice when there was a fire in the fitness room? He was irate with her. So now they have officially endangered the lives of every person in the hotel and we were not about to stat after that. We said we were checking out and asked for a refund. The receptionist checked us out and refunded the second night but my wife noticed not the current night stay. She said she couldn't and called the manager over. She said ”I don't know what you heard, but you have already been here so I won't refund you for tonight.” We had been there less than 2 hours and she refused to refund the night.

First of all, the name of this Hampton Inn is a bit misleading – the property is actually located in the city of Tukwila, about a mile from the upscale Westfield Southcenter Mall. To be fair, it is also quite close to the southern border of Seattle. I stayed here four nights during a business trip to the area in early August 2022. As a frequent business traveler, I’ve stayed at numerous Hampton Inns around the United States, and I must admit that I was a little concerned when I first entered. This is definitely an older property in need of a more modern facelift. When I walked into my room, everything seemed dark; the carpet was dark, the furniture was dark and the wallpaper was dark. Because of that, I felt like the room needed more lighting, other than the small bathroom. I was beginning to think that this might be a very long four nights. However, during the course of my stay the hotel began to win me over; my room may have had 90s-era décor, but it was very functional. The king bed was comfortable and everything in the room (lights, air conditioning, plumbing, HDTV, etc.) worked as it was supposed to. The work station in the room was more than adequate. There were also enough electrical outlets to charge my electronic devices. The common areas, though dated, were clean and in good condition. Both check-in and check-out were friendly and efficient. The breakfast room was one of the largest that I’d seen in a Hampton and had plenty of seating. The complimentary breakfast featured a number of hot items such as scrambled eggs, sausage, potatoes and waffles. While the hotel’s need for a facelift prevents me from giving it a glowing review, the service and functionality found at the Hampton Inn Seattle Southcenter can enable both the business and leisure traveler to have a perfectly fine stay there.

Good, very close to the airport, there are shopping malls around Costco, which is very convenient The hotel service is also good

So let's start with saying I stayed at this hotel recently, think a couple of days ago, with my family so we could attend a funeral. I selected a hotel near the airport for ease of access knowing that we all came from three different places, using two different airlines and one person driving. Our troubles started upon arrival. Despite having one member's air travel being delayed by an hour, we still arrived long before the 4pm check-in time and was promptly told the room was not ready and we could call later to find out when it is ready. There is something... odd going on with their phone. At times the call would not connect, like it did when we were at the airport when I tried to call, and other times it will go through. This happened throughout the entire stay, so I simply asked if they had an approximate time when they think it might be ready. She snapped at me that check-in is 4pm, as if I hadn't heard her before. Years ago, I did housekeeping for a summer. I know there is a list, and where we are on the list might suggest if we are going to be closer to 4pm or a little earlier. We left with our bags, despite them offering to hold them for us, because no trust had been established here. I called twice later, the first time the call would not connect, the second time our rooms were ready at 2pm. We were not given the Preimum WiFi password at check in. We were not given pool information at check-in. Really the only information we were given at all was about having a menu in the room for the breakfast service which is not... true. We all heard it, and not only was it not there, another staff member seemed confused why we were asking for it. This brings us to the other problems. This hotel advertises services and amenities they literally do not have. The Basil restaurant is not operational and is described as permanently closed by staff. There is no onsite restaurant. This meant, for us, that people on different meal schedules were now needing to eat together because the convenience of onsite preparation is simply not there. The first night, I noticed there is no HBO. They advertise on their website, but I assure you there is no HBO. It's not listed in the guide and there is no amount of channel surfing that will find what is not there. They do have StarzEncore but mostly it's an On Demand service that charges 19.99 for movies that are currently streaming on subscriptions services. These are not even in theater movies. The TV on-screen guide will suggest you can cast to the TV. This is not true. Embassy Suites has disabled this feature. The app is certainly capable of this feature, but the way they have it set-up is to use your phone as a glorified remote. It can not cast to the TV. We paid for a premium suit as well. 3 adults in a room that is advertised to hold 6. The premium service affords us certain additional services, see attached photo, which includes the Premium WiFi I had to call and wait to get and the snacks which are said to

I’ve stayed at this hotel whenever I’m in Bellevue, WA for well over thirty years. My earliest memories of this property were as a Red Lion Hotel. Then it became a Double Tree and finally, on its deathbed , it’s a Hilton. How the mighty have fallen… Not withstanding the property, which I’ll get into, I will say that the staff are generally kind and helpful. So this review is not to diminish their efforts. However hard they work, the reality is this property is beyond salvage and should be torn down and a new property should be built in its place. The bedrooms are grossly outdated, and when you look behind the doors, or in between the furniture, you’ll see how old this hotel is. While it’s sizeable in space and scope, the elevators are tragically slow, with two-of-four being out of commission when we stayed there recently. Sadly, the water pressure is so low it takes forever to wash and rinse. Our keycard failed three separate times, requiring a long walk and painful elevator ride back to the main desk where the staff reset the keycard. The pool is functioning, but there were never enough chairs and loungers. Add to this there were never enough fresh towels and you’re getting the taste of mediocrity this hotel delivers. One absolutely disgusting site is the swamp that lies just beside the pool (down the concrete foundation about twenty feet). I have no idea who thinks this is aesthetically pleasing, but it’s not. It’s home to a few ducks who clearly have poor taste in accommodations, as did we. This poolside unattraction is downright ugly. One thing I was interested to see were several staff members not wearing any type of formal Hilton uniforms. The breakfast buffet chef was literally dressed in Carharts with a t-shirt, work boots and a ball cap on. And one of the maintenance staff looked like he just walked in off the street. Management must have been on vacation at another property. Finally, the outside of the building, including the massive sloping glass facade, clearly hasn’t been washed in decades. And worse, yet, the parking area is filthy to say the least. Food containers, candy wrappers, cigarette butts and hygiene products lay a strewn for days with no effort to maintain a modest effort in appearance. This was the last time we will stay at this hotel. If you want to save yourself frustration and disappointment, I encourage you to stay at the new Marriott up the street. Literally blocks away, it’s a cleaner, nicer bet.

Express hotel, the room is simple, there is no coffee machine, but the first floor lobby is free of charge for coffee, hot water, the first floor lobby is very good, there is a billiards hall, there is also an office area

I have to note that I have stayed in so many hotels relocating from the East Coast to the West Coast, and I’ve been very surprised at certain hotel chains. This hotel was a delight!! I’ve worked in customer service for years, and I was always told that you be able to know who the manager is just by their leadership skills; I knew immediately that Raj was the General Manager. His professionalism, accuracy, and customer service skills were impeccable; by far the best I’ve seen and I’ve stayed at 25 different hotels during this journey. The hotel itself is also wonderful, which reflects on management also. Every front desk employee was excellent, and I appreciate some humor, and got some from a young lady. The rooms are immaculate, and very spacious; there are a lot of places to meet all your needs in terms of toiletries, wine, and many other things. You can ask the front desk so many questions and not only will they give you the answers, but they will make sure you understand where you are going. The entire team was dressed perfectly, something I’ve noticed has been lacking in other hotels. I think it’s also in the perfect location, because your right outside of Seattle, but not in the middle of all the chaos so you have a great deal peace, but can get to the city in 15 minutes approximately, This has been my favorite hotel that we have stayed at since bouncing around the Seattle area. I applaud Raj, and all management as well as the front desk agents, you truly are all wonderful, and I felt at home but better bc the hotel is just wonderful in all respects. Thank you North Gate for restoring my faith in hotels again.

Positives - room was very spacious and the property was located close to shopping and dining as well as the airport. Nice pool area and outside seating area near grill. Laundry facility had four washers and dryers that accepted credit cards as payment. Super helpful! Negatives - Our room was right next to railroad tracks that had freight trains passing at all hours. It definitely interrupted our sleep. We found spiders and crickets in one of the bathrooms. The shower stall was a really stupid design. The shower head pointed at the door so you had to move it off to the side until the water came to temperature and you could get in. You couldn't move it back once you were in because the shower door didn't stay closed. Worst/cheapest design I have ever seen! Didn't care for the complimentary breakfast. Hot foods (eggs, potatoes, sausage) were prepared with a southwest flair so too spicy for us. Why not serve plain and have hot sauces available to add for those that wish to use it? Not much of a selection of other items to choose from either.

Stayed many times, it is super convenient in the commercial center near the airport

Stayed here recently and liked my stay very much. Due to Covid the hotel restaurant was not open which was disappointing but understandable. I stayed in a spa suite room at a very fair rate. The spa suite is a nice room and allows for a good soak with bubbles to relax. Good Internet, desk for work. Property felt safe , good parking in a well lit lot. Property is near tons of eateries and shopping. Super easy access to I-5 to both Tacoma and Seattle. Staff were efficient and accommodating. I would easily stay here again.