United Airlines Hotel (Urumqi Airport)

We arrived in Urumqi at around 1am and there was a free airport pick-up. Although the front desk guy gave the wrong phone number to the driver, the driver was unable to communicate with us in time, and then we had to call the front desk twice, which caused the waiting time to be a little longer, but it did not affect the overall stay experience. The courtyard where the hotel is located is quite large. We stayed in Building 2. The restaurant has a special building. The room is spacious and bright, with good facilities. It should be newly renovated but there is no odor. The bedding is good and comfortable to sleep. The toilet is electric and heated. It is comfortable to shower with rainwater. The breakfast is simple and can be improved. In short, it is a good hotel near the airport, recommended.

There was glue on the toilet seat, so I asked someone to deal with it. The front desk said it was just a little glue. I checked into the hotel at 23:07 and made nearly five calls. They kept asking me to wait. Later, a maintenance man came and took the toilet. The problem came, but no solution was found. I made five or six calls before I saw the front desk. It wasted an hour. They were still unwilling to change rooms. It took another 20 minutes to change rooms. It was the same problem, and there were no slippers. The front desk staff had a very bad attitude, saying that not every room was equipped with them. As soon as they brought them over, they hung up the phone (very loudly). I waited for about 15 minutes. A concierge came and brought slippers. It was already past 00:30 at that time. I left at 6:50 in the morning to catch a flight. Thinking about how to deal with this matter, what kind of service can I provide.

Airport pick-up service: I stayed at this hotel because it was convenient for flight transfers. I didn’t expect the service to be so bad. I arrived in Urumqi at 12 o’clock in the evening. I called and said I would be picked up in 10 minutes, but I waited for half an hour and didn’t wait. The front desk phone number Can't get through either. In the end, I had no choice but to take a taxi. The hotel was located in a place similar to an industrial park. The taxi driver took two detours to find it. The actual name of the hotel is also inconsistent with the one on Ctrip. When I arrived at the front desk and asked about the situation, the staff said in an understatement, "I sent the message to the group," without even an apology. The most outrageous thing was that a group of tour guests came behind me, and then left me alone. , check in the group guests first. Oh my God, individual travelers are not customers. Service: For such a large hotel, the service awareness of the staff is not even as good as that of a service store. It is still Ctrip's four-diamond level, which is surprising. Hygiene: At first, I thought that the service was just bad. Who knew that when I was about to go to bed, I found blood stains on the pillow. Facilities: This room type is small.

There are more than 100 hotels with airport pick-up and drop-off, which is really a good deal.

Going to Keketuohai for skiing requires a transfer. This is a very new hotel, very close to the airport, with a car to pick you up and drop you off, and the price is very affordable. It is very convenient to transfer for one night, and I recommend friends who come to Urumqi to book a transfer.