Bi An Hotel Reviews

Response from Property: Dear family members, we're very sorry for the unpleasant experience we've caused you. It's our dereliction of duty that we failed to satisfy you. We will strengthen the management of the cigarette smell in the rooms to create a better accommodation environment for you and other guests. We're extremely grateful for your feedback. We're also glad that the warm service of the front - desk staff and the airport transfer service have left a good impression on you. We hope that we'll have the opportunity to make up for this shortcoming and bring you a more perfect check - in experience later.

Response from Property: Dear guests, we are extremely proud to have received your strong recommendation! In the land of Laos, it has always been our pursuit to create a clean and user-friendly accommodation environment with great care. We are truly delighted to learn that the drinking club opposite the hotel has also added a unique kind of pleasure to your journey. We will continue to work hard and constantly improve our service quality to bring a comfortable and unforgettable check-in experience to more travelers. We look forward to your next visit to experience our sincerity and dedication!

Response from Property: 【💖Free airport pick-up and drop-off💖24-hour front desk warm service💖Free parking💖Equipped with chess and card room + conference hall💖】Dear Guest:Thank you for taking the time to share your stay experience! First of all, we are glad that you recognize the hotel's location advantage. A convenient location is one of the core conveniences we hope to provide for everyone's travel.Regarding the issues you mentioned: "facilities are too old, walls are cracked, and there is an unpleasant smell", we sincerely apologize. Due to the long-term high volume of guests received by the hotel, some facilities have indeed aged and worn out, and we have not been able to complete a comprehensive update in a timely manner. At the same time, the odor problem also indicates that there are oversights in our ventilation work.Currently, we have immediately informed the housekeeping department. On one hand, we are expediting the formulation of a facility maintenance and update plan to gradually improve the aging issues. On the other hand, we require increasing the frequency and duration of room ventilation every day to ensure fresh indoor air and strive to reduce the odor disturbance.We are very sorry for the unpleasant living experience brought to you. In the future, we will accelerate the optimization process, strive to welcome every guest with a more comfortable environment as soon as possible, and look forward to your next stay, when you can see our improvements and changes!

Response from Property: Dear guest,Thank you for choosing our hotel. We understand that you booked our hotel mainly due to its proximity to your meeting place. While you might not have had high expectations initially, we still appreciate your stay with us.We always strive to provide the best value for our guests within the given price range. Although you seemed to approach it with a rather moderate anticipation, we're constantly working on improving our facilities and services to exceed the expectations of every guest who walks through our doors.We hope that despite the initial mindset, your overall experience during this stay was at least satisfactory. We look forward to having the opportunity to serve you again in the future and show you an even better side of our hotel.Thank you again for your patronage and have a wonderful day!

Response from Property: Dear hotel team, thank you very much for the free airport pick-up service provided by your hotel. This service greatly facilitated our trip, especially after a long flight, it was really comfortable to enjoy such a thoughtful arrangement. During the airport pick-up process, the driver was professional and enthusiastic. Not only did he wait on time, but the driving process was also smooth and safe. Your service details demonstrate the hotel's care and dedication to guests, which is undoubtedly an important manifestation of the hotel's competitiveness. I look forward to having the opportunity to stay again in the future and enjoy your hotel's consistent high-quality service.

Response from Property: Dear guest,Thank you so much for your kind comment! We're delighted to hear that you think our place is a good choice for a single day stay and that it gives you a very warm and friendly feeling.We always strive to create a comfortable and inviting atmosphere for every guest, whether it's for a short stay or a longer one. Our team is dedicated to providing excellent service to make sure you have a pleasant experience during your time with us.We hope to see you again in the future. Wish you all the best and have a wonderful life!

Response from Property: 【💖Free airport pick - up and drop - off 💖 24 - hour front - desk warm - hearted service 💖 Free parking 💖 Chess and card rooms and conference halls available 💖】Dear guest, we really appreciate your affirmation! The simple comment "Affordable price, nice hotel" implies your recognition of us. It makes us extremely happy to know that you think our hotel is good value for money. We will continue to maintain this affordability and quality. We look forward to your next visit and hope you can continue to enjoy this comfortable experience. Wish you all the best!

Response from Property: Dear guest,We're so glad to hear that you had a good stay with us! It's really our pleasure to know that our hotel met your expectations for budget travelling. We always strive to offer great value and a comfortable experience for every guest, no matter if they're on a tight budget or not.We hope you'll think of us again the next time you're traveling and give us another chance to serve you. Wish you all the best and have wonderful trips in the future!

Response from Property: Dear guest, we're truly delighted to hear that you think our place is a good one to stay. Your compliment means a great deal to us. We've always strived to create a comfortable and pleasant environment for our guests, and it's wonderful to know that we've met your expectations.. We look forward to your next visit and hope to continue providing you with an excellent experience. Have a great day!

Response from Property: 【💖Free airport pick-up and drop-off💖24-hour front desk service💖Free parking💖Amenities include a chess and card room and meeting room💖】Seeing that you said this was your happiest trip of the year, and that you remembered Mr. Hu and his team's dedication so clearly, we were all deeply moved! The fact that you didn't want to leave after staying here is more valuable than any other review. We've taken every point you mentioned to heart: we'll add the "no refrigerator" notice to the booking information for future guests who might need it; we'll also relay your appreciation for the tea service, the introduction to the nightlife, and the friendly atmosphere in the lobby to Mr. Hu and his team—they'll be very happy. We will cherish the trust you placed in us by recommending Mr. Hu to those visiting Vientiane for the first time. In the future, we will continue to maintain this warm and welcoming atmosphere, making more guests feel at home in Vientiane. We look forward to your next trip to Laos and meeting up with us again!

Response from Property: 【💖Free airport pick-up and drop-off💖24-hour front desk warm service💖Free parking💖Chess and card room + conference room💖】Dear family, thank you for your detailed praise for the hotel! We are very pleased to know that you feel that "the room is clean and spacious, the environment is comfortable, and the transportation is convenient", especially the convenient location of only 1-2 kilometers from the scenic spot, which makes your travel worry-free. The hotel fully considers the needs of tourists when choosing the location. It is close to the scenic spot and convenient to take a taxi, so that you can easily explore the surrounding scenery; and the spacious room design is matched with the cleanliness standard of one guest and one change, and we hope that you can have a comfortable rest space after returning from the play~ Your satisfaction is the driving force for our continuous improvement. In the future, we will continue to welcome every guest with "convenient location + quality experience". I hope that you can still choose us when you come to explore more beautiful scenery next time~ (✧ω✧)

Response from Property: [💖Free airport shuttle service💖24-hour front desk service💖Free parking💖Complete mahjong room and meeting room💖] Dear friends, thank you very much for your stay and detailed experience feedback! We are very sorry for the gap between the actual condition of the room and the photo, and the deficiencies in cleaning and facilities. Regarding the issue of the room area being different from the photo pointed out by the customer, we have already contacted the platform to optimize the image display, and from now on, we will more clearly display the size and layout of the room. Insufficient cleaning and lack of provision of items (for example, no toilet paper) will be incorporated into the focus of staff training, and we will strengthen the check of details. Regarding the placement of the refrigerator, some room types are not placed due to space limitations. If you contact us in advance the next time you stay, we will adjust a more suitable room type according to your requirements. Once again, thank you very much for your frank suggestions. We will do our best to improve and strive to provide you with a accommodation experience that meets your expectations.

Response from Property: Dear Guest, thank you for your sharing! Located in the Sanjiang Commercial City area, the hotel is just a short drive from the airport and offers convenient airport shuttle service, ensuring a seamless journey. The surrounding area is filled with shops and restaurants with Chinese signs, making it easy and convenient to enjoy familiar flavors or shop around the world. The seamless payment options with Alipay/WeChat further enhance the feeling of being in a familiar "overseas living circle." We look forward to providing you with the same convenience and peace of mind on your next stay. Welcome to stay again!

Response from Property: 【💖Free Airport Pick-up & Drop-off💖24-Hour Front Desk Service💖Free Parking💖Amenities: Chess and Card Room & Meeting Room💖】Thank you so much for your recommendation and recognition! Your sharing has led your friend to choose us, and your positive feedback on our "cleanliness, hygiene, and excellent service" has warmed and inspired our entire team. We are committed to living up to every trust. A clean environment is our foundation: We consistently maintain strict cleanliness standards in guest rooms and public areas, safeguarding hygiene in every detail to provide every guest with a safe and comfortable stay. Thoughtful service fulfills our promise: From reception to responding to post-check-in needs, we strive for thorough and meticulous service, responding to every expectation with a professional attitude. Word-of-mouth is invaluable: Your willingness to recommend the hotel to your friends is the best proof of our quality and motivates us to continue perfecting every detail. In the future, we will continue to uphold our standards and serve every guest with heart. We look forward to your and your friends' next visit for an even more comfortable experience!