The jets in the spa in room 527 needs to be serviced as a few of them were inoperable. There was a lot of noise coming from the hallway right outside my room, someone yelling "jasmine, make it rain" on repeat. They were also playing music as they worked. It sounded like they were hammering in the room beside us. Front desk clerk could use some customer service skills, he wasn't the greatest on answering questions and spoke with little to no enthusiasm. Maybe he was doing the job as community service- not really sure, but other guests were complaining as well. The man next door to our room was playing loud music and singing along to it. This used to be my absolute favorite place to stay, but i may have to spring for Breakers next time. I stay at this hotel every year for my birthday, but had a difficult time celebrating it.