voco Xi'an Qindu Legend

The hotel overall is very nice and new. I like the restaurant very much and it's very good. Special mention to Xiao Zhang at the front desk. Leo and Xinxin have really good service

When booking a room, I specifically told the front desk that I wanted a high-floor, quiet house. I promised that there would be no problem and it would definitely be quiet. However, the room was at the elevator entrance. It was in the same location twice, but on different floors. After the two room changes, the room was in the same location. The hygiene is really disgusting, there are unknown hairs on the bedside table in the first room, and the red wine glass in the tea bar still has liquid residue left by the previous tenant. The second room is even more excessive, with a lot of stains on the bathrobe. There was also mold and hair growing in the kettle, so I asked the front desk to ask the waiter to come up and take care of it. I was forced to wait for more than ten minutes. I called the front desk to remind me, but they still responded in a nonchalant manner. Tell me if the room type can be upgraded due to the sanitary conditions, and tell me the room is fully booked? There are obviously other room types to be booked on Ctrip. Why can't I upgrade? Or are they deliberately trying to embarrass me and disgust me? It wasn't until the end that someone called me back and offered to make up for it by sending me breakfast or upgrading the room type. Please tell me. The sanitary conditions of a large hotel are not as good as those of a fast hotel. Problems encountered were not actively solved, but only after I asked questions again and again. They tried to prevaricate me with a buffet breakfast, but when I made it clear that I didn’t need breakfast, I needed solutions and attitudes when I checked out. Of course, as expected, when I checked out, the front desk didn’t say a word or anything. Sorry, checked out hastily and told me I could leave. Therefore, all guests must consider carefully if they want to book a room in another house. If they must stay, please check the hygiene in the room carefully! ! !

The afternoon tea in the group purchase was not mentioned at the front desk when checking in. Afternoon tea was not used even once in 2 days. I booked a double room. My roommate did not go downstairs to the restaurant, so he asked the waiter to get a lunch box to pack. However, he was treated as if he was packing breakfast for himself and was stopped for questioning. However, I asked the restaurant waiter to swipe my card to confirm first, and the packing box was also given to me by the waiter at the door. Yes, why did the waiter in the restaurant with glasses say that we packed breakfast privately? In addition, I got good reviews of this hotel by calling. Does your hotel meet the specifications of the InterContinental Hotels Group?

Very recommended hotel! The front desk service is very enthusiastic, the newly renovated hotel room is clean and hygienic, many decorations are smart, and the room temperature is adjusted very well! Breakfast is also varied and delicious! The perfect choice for traveling or business trip👍

Spacious, new-style decoration, high-quality, good service, and there are also robots for food delivery 1. The 45-square-meter room is very spacious and bright. The distance between floors is very high. Tall people who don’t like depression will like it very much. Please refer to my pictures. 2. New hotel, newly renovated, the decoration is very stylish, smart sensors, the furniture is of good quality, and there is also a bathtub. I think the boss has a far-sighted vision 3. The service is good. Xiaotian Xinxin’s customer service at the front desk is very professional and has a sense of professionalism. There is a robot to deliver goods. I took some additional pictures of small details for reference.

I checked into the hotel on March 6. As soon as I entered the hotel, I felt that the lobby was very clean, fashionable and luxurious. When I entered the room, I found that the decoration quality was very good. The room was luxurious and warm, and all the small details were well done. It is worthy of being a five-star hotel under Intercontinental. The breakfast is also very rich, especially the service is very considerate. What needs to be mentioned is that the two handsome guys Zhao Wumian and Li Bai at the front desk and the beautiful manager Shen answered all the questions I asked in an orderly manner. The answer is that it covers a wide range of knowledge. It not only looks professional, but also feels meticulous, considerate, and has a strong affinity. It really makes people feel at home. This is the most comfortable experience I have had in any five-star hotel. If I were making an unannounced visit, , give this accommodation experience a 5-point rating. If you come to Xi'an again next time, you will definitely choose this hotel again!

The voco hotel is indeed different. When entering the lobby, manager Zhang Siying warmly greeted and guided me. Everything was just right. I felt like going home. When I arrived at the front desk, Meimei was very welcoming and went through the procedures quickly. When I checked out, Xinxin was also very nice. I will choose to stay in Qindu again. legendary voco.

I will always stay at this store when I come to Xi'an. It is newly opened, with complete facilities and excellent service. The breakfast and buffet dinner are both very good. Nine o'clock gym is very good and highly recommended.