Hotels in Nanmen Square (Downtown), Xi'an

Excellent Stay in the Heart of Xi'an – Quiet, Comfortable & Exceptional Service. Eastern House is a hidden gem in the center of Xi'an, offering the perfect balance of convenience and tranquility. Despite its central location, the hotel is surprisingly quiet, ensuring a restful night’s sleep. The check-in process was seamless, and we were in our room in no time. The bed was exquisitely comfortable, making it easy to recharge after a day of exploring. Breakfast was delicious, with a focus on quality over quantity. For those needing halal options, the staff is happy to assist—just ask! What truly stood out was the exceptional service. The staff were professional, friendly, and always willing to help. A special shoutout to CiCi, who went above and beyond to make our stay memorable. The self-service laundry was also a great convenience for travelers. Overall, Eastern House provides outstanding comfort, thoughtful amenities, and warm hospitality. We highly recommend it and would gladly stay here again!

What an exceptional experience we had in our stay in this hotel. We were greeted by the friendly front desk manager Stellar Hang 杭星 who check us in in a speedy manner that allow us to have a good rest after a long flight into XiAn. I love the fact that they have a personal butler service via WeChat that we can contact for almost any question we have during our stay. With questions like where to eat to where to visit and where to shop. Being a coffee lover , I really appreciate the Nespresso machine in the room that give us a great start for the day. Last but not least, they provided two pillows with different hardness that allow guests to select the preferred type. kudos to the Novotel team.

Our 3 night stay here was excellent. The staff were friendly and very helpful and welcoming each day. The location is right next to the old wall, which you get a great view of from the outdoor terrace. Just be mindful that the reception is on an upper level via lifts, so the entrance from outside isn't immediately obvious. Look for glass sliding doors with lifts behind it and small black plaque stating Mehood Elegant Hotel. The hotel decor is lovely Chinese style. Our Tang Dynasty room was excellent, decent size and facilities. Twin beds were spacious, each with bedside tables. Wash basin is behind a half partition within the bedroom. Then the toilet and shower are each in their own cubicle, behind the wash basin. So be mindful that you can see the bathroom area from the beds area but it was fine for us. Air con worked great. Robes and slippers provided. Self service laundry area was a welcome addition, with 3 washer dryers, detergent, hanging rail and clothes steamer. Breakfast was really excellent, mostly Chinese cuisine with some continental western options. Overall, we would definitely recommend this hotel. Easy walking distance of metro, shops and old wall.

The OrangeHao Hotel is a solid mid-range option with a great location near Line 2 metro, the South Gate entrance, and the Bell Tower area. The staff were helpful, and the service was excellent. They even provide free bottled water at the front desk if you run out! Like another user mentioned, the hotel name isn’t obvious since it shares a lobby with another business, but just trust your Apple Maps location—it’s easy enough to find from the roadside. The only thing I missing was a fridge; I like my water chilled 😎. I would definitely stay here again in the future.

The hotel is fantastic: it's in the city center of Xi'an, near to the Bell Tower right in front of the metro station, new and with all the amenities (a special mention to the rich breakfast and room furniture + laundry service). Just a suggestion: add more washing machine and consider just one elevator for 8 floors :) Super reccomended

Nice hotel ,friendly staff. Breakfast is a fixed selection and one drink. Nice design. We chose the hotel for the cat corner but only 14+ years old kids can play with them. A bit disappointing for us as we had a bit of a younger child with us , but very beautiful cats :). Overall I highly recommend the hotel, good money value .

Regarding accommodation, I am generally satisfied with the environment and facilities. The staff's attitude during check-in and check-out was very friendly. However, laundry services present a significant limitation: staff informed me that laundry cannot be processed after 8:00 PM. If I happen to return late from outings and need to catch a flight the next day, this restriction becomes inconvenient. I had to request assistance to wash my clothes in advance and then ask them to dry them, which might delay the process until the next morning. I believe there is room for improvement here. Notably, I had already communicated this concern to the staff two days ago, but the issue persisted the following night, indicating potential gaps in inter-shift communication or system handovers .

Must give a high rate for the location, staff service! Very thankful that the staff gave us helpful hands and warmed our hearts when I had the needs. I would repeat my stay if I am visiting Xi'an again.. location is superb, bell tower and subway entrance no.6 is just in front of the hotel main entrance.

First of all, the hotel is located near the metro and it is easy to find it. Secondly, the process of checking into the hotel was smooth. The receptionists are polite at all times. There is a free flow of hot drinks at the lobby. Near the lobby there is an ironing section, laundry section and gym room. But only two washing machines are provided for hundreds of rooms. But Wang Aunty is good enough to help guests take out the washed clothing out from the washing machines and put them in the dryer. Cao Supervisor helped us to iron out clothes as the old iron was not in function. Our rooms are far away from the lifts but the rooms are in a quiet place. Beds and pillows are good to sleep in. We stayed 3 nights in this hotel and the breakfast was provided almost the same everyday but they changed it a little bit. The cleaner aunty in the restaurant is polite. The location is good not really far from the Muslim Quarter. The bus stop is just in front of this hotel. We took didi easily. AI XiaoLe in the room was not helpful. Overall, I still suggest that this hotel is more friendly to guests and we felt warm like at home.

Excellent located hotel close to all the major attractions of Xi’an. Whilst some aspects of the hotel amenities could be improved, every time I went to reception for assistance, there was someone on hand to help. In this regard, a big thank you to Mary Wong who ably assisted me despite my poor mandarin language skills. She was so courteous, patient and understanding. Overall, my stay in the city of four days was made so much more enjoyable by lodging at Ramada.