Atour Hotels in Xiamen

Located within 10 mins drive from Xiamen Gaoqi International Airport. The hotel even provided complimentary send off service to airport from 5am-7am (pre-booking with front desk required). This is very thoughtful for those who is catching early flight. Rooms were clean and comes with complimentary mini bar. Free laundry service is a plus plus point. And not to forget about the simple porridge supper that always keep us warm after a long day.

Very satisfied with the staff, they are very enthusiastic. I brought my wife here to watch the concert. I came here for the bedding, and it was very comfortable to sleep. Very close to the Egret Stadium. It only takes half an hour to walk from the hotel to the stadium. It's very good.

Hotel opened in Dec 2024, all amenities are brand new. Check in staff named Guyue very helpful and detail in explaining the rooms and booking process. Was given free breakfast. Self service laundry & supper provided. After checked in found room sewer smell strong, called housekeeping & they immediately sent technician to clear the pipes. Room facing Laohucheng, 630am there will be garbage truck coming hence noisy for 10 min. Network coverage very bad, difficult to load pages when using apps.

I booked the hotel for a concert, so I was satisfied with the location. There are RT-Mart and Intime nearby. The room is spacious and newly decorated, and there is a free porridge buffet in the evening. However, the sound insulation is poor (mainly the door) and the conversation in the corridor can be heard clearly, and the room arranged does not have a refrigerator, and the facilities are average.

Had a Great stayover before the flight back the next day, good location for both the nearby eatery and shops browsing. Airport is nearby, the counter staff helps to call a transport for us early in the Morning to send us to the Airport. Appreciate the Great Service provided by the counter staff, both the day and night shift... THANK YOU. will be staying there whenever we go via Xiamen Airport

Thanks Yaduo Hotel, let me feel the enthusiasm of China, the manager was very kind, drove me to the airport, prepared dinner for me, and had a midnight snack, made me feel the different Chinese customs, I love China, and hope to travel to China more, although the language communication is not very good, ha ha ha, but I like such communication.

This is one of the most beautiful hotels I have stayed in at Xiamen. It is very close to the beach and the atmosphere is awesome. The hotel has a big swimming pool and a sitting area. It also has a reading corner where you can sit and read. The hotel rooms are impeccable. It is fully equipped with modern amenities, and it's very clean and neat. On top of all, all the front desk executives are professional and welcoming. The customer service was topnotch. I therefore recommend this hotel for any traveller.

The location is good, it’s close to the Xiamen North Station. The room is new and modern. There are great light-blocking curtains, it was really dark at night. The check-in process was a little long, maybe because they didn’t see foreigners before. Overall the hotel is nice, we often choose this chain

The hotel staff is very good. If you want to drink Atour's black tea, the staff will get it as soon as possible. They are enthusiastic and proactive. The hotel has free parking, free washing machines and dryers, and a 24-hour gym. There are many equipment in the gym. The sound insulation of the room is good, the air-conditioning temperature is also very comfortable, and there is no noise when opening and closing the door. The room has automatic curtains and window screens, a desk, a small desk lamp, a wireless charging plate, a TV, and a TV that can cast the screen. The windows are very large, bright and clean, and the field of vision is good. The air-conditioning temperature is very comfortable, the wind is soft, the floor is clean and tidy, the desktop is clean and tidy, the sheets are clean and tidy, the quilt cover is clean, the pillowcase is clean, the pillow is comfortable, the sheets are comfortable, the quilt is comfortable, the mattress experience is really super good, the bedside table is clean and convenient, the sofa is large, the sofa is clean and convenient, the chair is clean, and there is a refrigerator in the room. The shower head in the shower room is easy to use, the curtains have a good shading effect, the hot water comes out quickly, the water pressure is sufficient, the towels are easy to use, the bath towels are easy to use, the floor towels are easy to use, the toothbrush is easy to use, the toiletries are easy to use, the lighting is warm, the TV is smooth, the TV is smart, the pillows are very soft and comfortable, and the TV picture is clear

Check-in experience: The advantages are obvious, and the details need to be optimized. Overall, this is a new store with outstanding advantages and a large room for improvement. The comprehensive experience is worth recommending. The following are detailed in terms of advantages and suggestions for improvement: 1. The core advantages of the hotel (worth choosing) 1. The geographical position is superior: Close to the SM business district, travel and shopping are convenient, and it is very friendly to passengers with high demand in the business district. 2. New and comfortable hardware conditions: as a new store, the equipment has no aging problem; especially the linen sheets, no bleaching is more natural, and the sleep experience is good. 3. Price and welfare sincerity: price concessions during the opening period, but also actively provide room upgrade services and opening small gifts, there are surprises in the details. 4. The breakfast is quite satisfactory and meets expectations: although there is no special surprise, but the category and taste can meet the daily needs. Considering the large passenger flow at the beginning of the opening, the overall performance is qualified. 2. Suggestions to be optimized (more suitable for Atour brand positioning) 1. Service words need to strengthen ”certainty”: Atour's core ”exceeding expectations service” has not been fully reflected yet, the staff often say ”we try our best to help you, not necessarily can”, easy to reduce the expectations of guests. It is recommended to simplify the uncertain expression and replace it with ”I will confirm/process you, and I will inform you immediately if there is a result”, which is more professional. 2. Ventilation and temperature control in public areas need to be adjusted: there is no air conditioning in the aisle on the sixth floor (restaurant, washing (clothes room)), and the high temperature environment affects the experience, especially the waiting feeling is stronger when washing. It is recommended to give priority to solving the temperature control problem in these two areas. 3. Customer complaints feedback needs to be ”solved first, explained later”: new towels fall off floating hair, The front desk only apologized and did not actively provide solutions (such as disposable towels). Guests need practical solutions, not simply explaining that ”the towels are new so they shed hair”, which is more in line with Atour's service tonality. 4. Internal processes and personnel structure need to be improved: inform the front desk that laundry is required at 5 pm. Only the cleaning aunt reminded ”take it next time”, and the clothes have not been washed by 7 o'clock (normally about 1 hour can be completed). It is recommended to clarify the division of labor in the laundry process to avoid delays in service due to personnel connection problems. 5. Third-party platform member rights and interests need to be opened: as a member of Atour Gold, When booking through Qunar, the front desk informed ”the rights and interests available after check-in”, but it was actually unavailable; and the rights and interests that were originally scheduled to be delayed until 6 o'clock were told by the staff that ”the rights and interests can be extended to 4 o'clock, 6 o'clock is too busy”, resulting in expectations. It is recommended that Atour and Qunar synchronize the membership rights rules, Avoid affecting the rights and interests of guests due to platform barriers. 3. Summary Although the new store has a small problem due to ”busy opening and incomplete process”, the core advantages (position, hardware, price) are sufficiently prominent, and the staff is positive. If the above details can be optimized in the future, It can fully reach the quality level of Atour. It is still worth recommending, and I look forward to the follow-up experience to be more suitable for brand reputation.