Hampton by Hilton Hotels in Xiamen

Room is clean and spacious. Location is around 250m away from a metro station. Short (walking) distance to Gulanyu Ferry Terminal. Good breakfast.

Well located with nearby Coffee and Ice streets offering high quality western style cafes, bars and and Pastry shops. Staff at the hotel are attentive and conscientious, however overly zealous about upselling the benefits of the club lounge rooms. Club lounge is small, doesn’t have much to offer by way of snacks. Very limited food options at breakfast. Doesn’t open of offer anything around lunchtime and has limited options for dinner. Ok if you’re a drinker, but range of spirits is small. Didn’t feel I received value for money for the upgrade. My clients and I ended up eating at the main restaurant for breakfast, which was not included in the club price? Also, the views from the club floor rooms were not river views- we overlooked the noisy bar street at the building across the road. Had a problem getting fruit to my room over my 4 day stay, so had to go out and buy Bananas for myself. Another issues was that despite leaving the room available and arranging with reception for housekeeping to clean the room in time for me to have a video conference call without interruptions, they did not and so, i was interrupted during my call and had to repeatedly explain and deal with housekeeping insisting on coming in! The last straw for me was when reception neglected to extend my stay as requested the day before and so I had issues with my card and with checking in again, so I simply booked into another, more welcoming hotel. Overall, the hotel is professional and well managed, but they do seem to have some problems co-ordinating back of house teams.

I have been to this hotel before and it still have the same service as before.. The staff have been very helpful and courteous as well It made our visit even more pleasurable

Location is in a nice area, great view. If you're planning on taking the local bus, it's not a great spot. If you're planning on taking the taxi, it's a great spot as taxis are very frequent. Room: Room is clean, but generic. Dental kit available, shaving kit available upon request. Service: Good, but not amazing. Facilities: Fine Summary: Generically nice hotel, kind of boring. 4.5/5

We had a 2 nights stay at the Pullman Xiamen hotel from 29 to 31 Oct. I would like to give compliments to the reception staff at this hotel, especially Beck and Wendy. Beck had guilded and helped us to book our ferry tickets to Gulangyu and made payment using his local identity. Kudos to his good services, we had a very good experience staying in Xiamen. Wendy had helped me with my Accor membership registration. Thank you for the good services Pullman Xiamen. I will bring my family back again at this hotel. Kind regards, Alex Chua from Singapore.