The hotel has good hardware and a warm attitude, but the management is a bit messy.
The advantages are quite obvious. The hotel is located in the central area of Xiaogan, and the surrounding facilities are relatively complete. Although Ctrip shows that it has been open for 8 years, the overall maintenance is good, the room is large, the bathtub and other facilities are complete, and the bedding is relatively comfortable.
The shortcomings are also obvious. The staff are enthusiastic, but the management is a bit chaotic. Because I didn't sleep well the day before, I asked Ctrip to contact the hotel to reserve a room. However, after checking into the room, I found that the window was in tatters. The reason was that the relocation was still going on. Under construction, the gap between Figure 1, Figure 2 and Figure 3, Figure 4 is really not that big. I contacted Ctrip to communicate with the hotel and changed the room for the first time to the 20th floor. It turned out that the conference room of the xx conference delegation was next door. , everyone was chatting lively, but as a neighbor, it was a bit difficult to take a rest. I couldn’t continue to ask Ctrip and the hotel for feedback, so I changed the room for the second time to the 22nd floor. The staff also stated that they would send fruits. This room is still It was relatively quiet, but something terrible happened again. I just took melatonin and lay down to fall asleep. There was a knock on the door. I thought it was to deliver fruit, but an engineering staff came in and said that the air conditioner should be inspected. Work attitude I agree, but can it be changed at this point? If you are responsible for the guests, can you please ask me to check it before moving in? Similarly, the promised fruit was not delivered the next day after check-out. It is not a shortage of fruit, but integrity is also necessary. In addition, the breakfast is also very simple, a bit like a canteen, and there is still a big gap between it and the luxury positioning.
All in all, it was a mixed experience. The hotel's management is indeed a bit chaotic, and there are many problems with internal communication and handover. I would recommend it conservatively!
Original TextTranslation provided by Google