Starway Hotel (Zhongshan Ancient Town Haizhou Branch) Reviews
Starway Hotel (Zhongshan Ancient Town Haizhou Branch)
No. 17, Dong'an West Road, Guzhen Town, Zhongshan, Guangdong, ChinaView Hotel Details
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Guest Reviews of Starway Hotel (Zhongshan Ancient Town Haizhou Branch)
9.6/10
Excellent
331 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.6
Amenities9.5
Service9.6
Cleanliness9.7
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All reviews(331)
Positive reviews(323)
Reviews with photos/video(48)
Delicious breakfast(30)
Friendly front desk staff(23)
Classy environment(21)
Convenient parking(10)
Well decorated(8)
Large rooms(8)
Perfect for business trips(7)
Comfortable bed(2)
Negative reviews(8)
HUSAINTHANGAL
Superior 2-bed Room
Stayed in Sep 2024
Business travellers
3 review
10.0/10
Outstanding
Posted on Oct 23, 2024
Will recommend
Response from Property: 尊敬的客人,感謝您下榻星程中山古鎮海洲酒店。很高興得知您收穫了一次滿意的入住體驗,您給予我們一次肯定,必當回饋您我們所有的陽光,您或許不知,您的肯定彷彿讓我們擁有了全世界,我們定當再接再厲,不負您千里而來的厚愛!!!
Yusuf
Queen Room
Stayed in Apr 2024
Business travellers
30 review
8.0/10
Very Good
Posted on Aug 13, 2024
It’s not bad
Response from Property: 感謝您在百忙之中抽出寶貴的時間為小星進行點評!我們感到非常榮幸,茫茫人海中您選擇了小星作為您停留的驛站。在這裏,來者皆是我們的尊貴客人,每一次相逢都是一份緣分。願美好的生活與您環環相扣,期待未來與您再次相會,為您創造更多愉快的回憶!
Anonymous User
Superior 2-bed Room
Stayed in Dec 2024
Family
1 review
1.0/10
Posted on Jan 12, 2025
Outrageous! !
This is the hotel with the worst soundproofing I have ever encountered in the hundreds of hotels I have stayed in! !
All rooms are separated by wooden panels, not walls.
At two o'clock in the morning, the family next door was still shouting. I knocked on the wall and asked them to be quiet. I found it was a wooden board. I was so angry that I laughed.
The man next door heard me saying to keep my voice down, and shouted that if he was afraid of noise, he should not stay in the hotel. Then he started playing music loudly. I didn't want to conflict with a mentally ill person when I was out, so after they tossed and turned for an hour, this guy started snoring, and we could hear it clearly in our room.
The experience was so so so bad. I will never choose this hotel again. When the two aunties were cleaning the room, they pushed two carts side by side and took up the entire aisle. All of us had to squeeze sideways between the two carts. How did the hotel train them? They have no awareness at all?
There is also the so-called hotel butler. It will respond to you when you call it, but it will not do any subsequent instructions. It will not close the curtains, turn off the lights, or turn on the air conditioner. Why am I so sure? In addition to the fact that the room we were in was not working, the naughty kid next door also called the hotel butler for ten minutes in the middle of the night. If that's the case, don't use this for publicity.
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Response from Property: Thank you very much for your review! We will continue to work hard to provide a high-quality environment and considerate services to make you feel at home. We look forward to your visit again and your 5-star praise!
Anonymous User
Queen Room
Stayed in Jan 2025
Business travellers
14 review
5.0/10
Posted on Mar 19, 2025
Hygiene needs to be improved
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you for choosing to stay in our hotel. We sincerely apologize for the problems that occurred during your stay. We will definitely adopt your opinions and work hard to improve. Making every guest feel at home has always been the service purpose and goal of our hotel. We look forward to your next visit!
Guest User
Superior Queen Room
Stayed in Dec 2024
Family
2 review
6.0/10
Posted on Jan 31, 2025
All are really general, hygienic: the surface of the ground seems clean, but look clearly how the ground has a film like that, are not yet clear well.
The bed is clean and comfortable, but the pillows and smell like some, the worst is that all night I heard someone talking, called customer service always said to help check, but from 12 o'clock called to complain until 3:50am called 3 times can not solve the problem, almost all night can not sleep
There are a variety of breakfast options, but with a general attitude good food is ok
Original TextTranslated by Google
Response from Property: Dear guests, hello! We are very sorry for the inconvenience caused to you. Thank you for staying with us and giving us feedback on your stay. We are very sorry that this stay did not meet your expectations. We look forward to your next visit and wish you a happy life!
Guest User
Queen Room
Stayed in May 2024
Other
3 review
5.0/10
Posted on Jun 10, 2024
I checked in at almost three o'clock in the morning. The bathroom drain was blocked. The room was very small. The bedside table smelled of glue. The order book clearly stated that you could check out before 14 o'clock. From 12 noon, the customer service kept calling and knocking on the door to remind you to check out. ? Tell the hotel to check out at 12 o'clock? Then why does the order show departure before 14:00? Will consumers pay for this misunderstanding?
Original TextTranslated by Google
Response from Property: We are very sorry for causing you unnecessary trouble. We will do our best to improve based on your problem!
Anonymous User
Queen Room
Stayed in Apr 2024
Couples
1 review
8.7/10
Very Good
Posted on May 19, 2024
Affordable, affordable and comfortable and clean. The room is warmly decorated and makes people feel like home. Xiaoqi has a friendly service attitude, rich breakfast dishes, and warm and thoughtful service.
Original TextTranslated by Google
Response from Property: It’s 5 points~ The worries of the day are gone. Xiaoxing is so happy.
BruceUnique
Superior 2-bed Room
Stayed in Oct 2024
Travel with friends
4 review
8.0/10
Very Good
Posted on Nov 9, 2024
The room is also clean and hygienic, except that the toilet remote control does not work, the smart toilet is not smart, and the hotel's voice butler is useless like a **. The aunt who cooked the noodles at breakfast can be kicked off. She was like a ****. I wanted to have some noodles but refused to do so. She insisted on letting me have a look first. What happened to me when I was about to eat noodles? Even with my lazy attitude, I got a lot of them. This is the most unpleasant thing.
Original TextTranslated by Google
Response from Property: Hello! We are very sorry to bring you a bad stay experience. Thank you for choosing to stay in our hotel. We apologize for the inconvenience caused to you. Can you tell Xiaoxing what areas you are dissatisfied with so that Xiaoxing can do better? If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to your visit again!
Dongyingdaren
Superior 2-bed Room
Stayed in Apr 2024
Family
9 review
10.0/10
Outstanding
Posted on May 4, 2024
On a rainy day, I specially picked a new hotel with a self-service laundry room. This hotel is very cost-effective, and it has a smart toilet. It would be better if there is a reading light. The breakfast selection is rich and the service is also very good.
Original TextTranslated by Google
Response from Property: Thank you for your 5-star praise! Your recognition is our motivation. We also have many supporting facilities, such as gym, self-service laundry room, and rich breakfast restaurant to give you a better experience
Guest User
Suite
Stayed in Apr 2024
Family
70 review
10.0/10
Outstanding
Posted on May 2, 2024
The suite is small and the room is clean and tidy.
Environment: The parking lot downstairs is convenient
Sanitation: New
Facilities: Smart
Original TextTranslated by Google
Response from Property: We are so happy to receive such high evaluation from you. It is the greatest encouragement for us to receive your recognition of our daily work!
Popo
Queen Room
Stayed in Apr 2024
Couples
22 review
10.0/10
Outstanding
Posted on May 2, 2024
Very good. The room is big and clean! The price is very cheap. The stay experience is very good! I just want to praise it! This time I went to Jiangmen and Kaiping for the May Day holiday. Then I saw this hotel and decided to come here!
Original TextTranslated by Google
Response from Property: We are so happy to receive such high evaluation from you. Your recognition of our daily work is the greatest encouragement to us!
Guest User
Queen Room
Stayed in Mar 2024
Solo travellers
1 review
10.0/10
Outstanding
Posted on May 3, 2024
I used to stay in Vienna when I went to Guzhen for business. Now I have another choice. After staying in this Starway Hotel, I feel that it is much higher than Vienna, and the decoration is very luxurious. But the price is not expensive, and the cost performance is very high. I especially praise their service and breakfast. The overall feeling is very good and worth recommending.
Original TextTranslated by Google
6/9
Response from Property: You speak so highly of Xiaoxing that I feel shy~
Guest User
Queen Room
Stayed in Mar 2024
Travel with friends
2 review
10.0/10
Outstanding
Posted on Apr 24, 2024
I have always known that this hotel is a good brand. This time I happened to be on a business trip to Zhongshan Ancient Town, so I tried it by the way. It was really good. The reception was warm and in place. The front desk lady helped me upgrade the room. The quality of various supplies is very good. I like their shower gel and shampoo, the Hyacinth one, which smells very good and I like it very much.
Original TextTranslated by Google
Response from Property: Thank you for your recognition of the Xingcheng and Huazhu brands. We are grateful for your continued support. We have always adhered to the company's philosophy. We just have what you need. We use unified brand bathing products. It is our happiness that you can use them with confidence! We look forward to seeing you again!
Dalundunximeng
Queen Room
Stayed in Aug 2024
Couples
2 review
2.7/10
Posted on Sep 23, 2024
This is the second time I have stayed in this hotel. The newly opened hotel is very good. The service provided by the lady at the front desk is very good and enthusiastic. The room is also the style I like. When I stayed for the first time, I saw that the mouthwash cup in the room was dirty. I also reported it to the front desk when I checked out. The second time, the mouthwash cup was still dirty and the hotel restaurant gave me a very bad experience. I went to the restaurant at 9.21 in the morning and a bowl of noodle soup had already been cooked. I put it somewhere. I was afraid that the noodles would be lumpy and not delicious, so I asked the aunt to give it again. I cooked a new bowl and my aunt refused, saying that this was the only bowl I had just cooked and it was gone. Then I took the noodles and they were lumpy and not tasty, so I didn’t eat them. I wanted to get one or two fruits and after eating, I went back to the room and my aunt saw it. It was very unfriendly and asked me not to take the fruit. Just when other guests were ordering noodle soup, she said they could cook it. It really made me very angry. It was my first time staying in a hotel and I was so frustrated.
Original TextTranslated by Google
Response from Property: Thank you very much for your review! We will continue to work hard to provide a high-quality environment and considerate services to make you feel like home. We look forward to your visit again and your 5-star review!
Srain^_^
Superior 2-bed Room
Stayed in Apr 2024
Travel with friends
119 review
10.0/10
Outstanding
Posted on May 14, 2024
So satisfied ~ The breakfast is rich and delicious 😋 The staff is very kind and they also gave me a free upgrade. The room is large, neat, clean and comfortable. I will continue to stay here in the future ~
Original TextTranslated by Google
Response from Property: This is so touching. I am beyond words. Thank you for your praise and strong recommendation. I am very pleased to receive such a high review. I am very grateful to have a great friend like you to accompany Xiaoxing. I look forward to seeing you next time