Lobby - Check in was pleasant, lift lobby is quick and air conditioned.
The room level had AC too.
Room - clean, very cold (I like) and the bed and pillows were comfy.
The floor had some torn floor furnishings which ruins the aesthetic but otherwise, its fine.
Food - Breakfast was nice, fried rice and noodles with chicken which the menu changed daily.
There's also corn soup and porridge, some fruits and sliced cakes for desserts.
Early Check In before 12pm, few times stay here but this time doesnt need to put deposit ($200) like before. Staff is a boy (frgt to ask the name) is very friendly. Check in process is easy & fast.
This time no outside parking coz many events in the hotel, so I park my car in the basement which is free parking till I checked out. Just gv the receiption our car plate no.
Satisfied with dis room (529) clean & big room worth the money with free breakfast for 2pax.
The hotel is located quite far from the city center, but it does provide a free shuttle service to and from the airport. It is also not very close to the sea; however, this is not a major issue since swimming is prohibited at the nearby beaches anyway. Additionally, there are no cafes or shops within walking distance of the hotel, which makes the location even less convenient. The prices at the hotel’s cafe are overpriced.
The hotel’s design feels somewhat outdated, but nothing critical. What was truly disappointing, however, was the service. The hotel presents itself as a 4-star property, yet it is surprisingly strict about a very basic necessity — drinking water. Guests are provided with only one bottle of water per person per day.
There is coffee and tea available in the room, but to boil the kettle you need additional drinking water, which the staff refused to provide. They insisted that water had already been supplied during housekeeping and that no more was allowed. We had to keep asking for it as if they were personally paying for it themselves. That was extremely unpleasant.
The tap water is yellow, and there were also issues with the hot water.
Only one person works at the reception desk, which is clearly insufficient for a hotel with this many rooms, resulting in long waiting times. The reception staff are not knowledgeable about nearby attractions and do not assist with arranging tours, suggesting that guests find everything out on their own.
Unfortunately, the overall service was extremely disappointing.
The hotel's facilities are a bit old, but it's very clean, especially the sheets and bedding. There's also a balcony, which is great for drying clothes. The two staff members at the front desk, Sophie and her colleague (I'm sorry, I can't remember the other name!), were incredibly warm, friendly, and professional. They patiently answered all our questions. The hotel's location is excellent; it's within a ten-minute walk to the museum, Jame' Asr Hassanil Bolkiah Mosque, the market, the water village jetty, and the bus terminal. Taxis are very scarce in this country, so being close to public transport is a huge advantage. To the left of the hotel is a supermarket, and to the right is a restaurant with affordable food. A big thank you to the hotel for the free airport transfer and the helpful tour map. My main purpose for this trip was to photograph proboscis monkeys, and the jetty offers convenient speedboat access to the Brunei River mangroves.
The hotel room (deluxe twin) was very ample and comfortable. It has enough amenities and the housekeeping team is very attentive and taking care of all details.
The receptionist are very friendly, helpful and knowledgeably regarding what to visit and see in Bandar.
The restaurant staff is also super friendly and willing to provide a great service.
The best os thus hotel is indeed most of the staff team who made out stay memorable.
The hotel has, in my opinion, one problem which is the noise. If you are sensitive to noise at night, it will be hard to sleep untless you use ear plugs. The rooms in one size are facing the main road which is noisy at all times and the rooms in the other side are facibg lots of outdoor AC units.
Every staff member was incredibly friendly and attentive, and the facilities were top-notch. The serene environment was so refreshing, and the hotel's sunset viewing spot was absolutely stunning. You definitely won't be disappointed if you come here.
This is a little outdated but very well maintained and clean hotel. Buffet breakfast offers a lot of choices, especially deserts.The hotel is located in a very busy shopping area and it's difficult to find a parking spot because hotel doesn't have it's own parking lot except for several spots in front of the main entrance.
We stayed at Embun in Brunei and it was an exceptional experience from start to finish. The property is beautifully maintained, blending modern comfort with tasteful local touches — spotless rooms, comfortable beds, and thoughtful amenities that made our stay effortless. The location is peaceful yet conveniently close to key attractions, and the sea views and surrounding trees were perfect for relaxing after a day of sightseeing.
What truly set Embun apart were the hosts, Diana and Jimi. Warm, attentive, and genuinely welcoming, they went above and beyond to ensure we had everything we needed. Diana anticipated our preferences, arranged excellent local recommendations, and made check‑in seamless with a friendly, professional manner. Jimi’s local knowledge was invaluable — from arranging transport to sharing insights about hidden gems around Brunei. Both were always available without ever being intrusive, striking the perfect balance between professionalism and sincere hospitality.
The food recommendations and small personal touches (welcome refreshments, spotlessly clean bathrooms, and prompt responses to requests) made us feel well cared for throughout our stay. If you’re visiting Brunei and want a comfortable, restful base with hosts who make you feel like a valued guest, Embun with Diana and Jimi is highly recommended. We’ll happily return.
Capital Residence Suites, Brunei
I had a generally pleasant stay here. The room was clean, spacious, and comfortable, and the place felt quiet and calm, which was nice after a long day out. The bed was comfortable and the room was well maintained.
Breakfast was provided and was simple but sufficient to start the day. Nothing fancy, but acceptable. A good highlight is the free city tour organized by the hotel. During the tour, I managed to visit Energy Hub, Masjid Omar Ali Saifuddien, Istana Nurul Iman, Balai Khazanah Islam Sultan Haji Hassanal Bolkiah, Gadong Mall, and Masjid Jame’ Asr Hassanil Bolkiah, which was very convenient for first-time visitors. Also the big plus is free airport pick-up and drop-off (reservation required)
Staff were friendly and helpful, and check-in was smooth. Overall, it offers decent value for money and is suitable for a short stay, especially if you want an easy way to explore Bandar Seri Begawan.
Overall it was a decent, comfortable stay but nothing particularly memorable or outstanding. The rooms are reasonably spacious as the location is convenient enough for getting around as we had a car.
The staff were polite throughout the stay and check-in was smooth. While we didn’t try the buffet breakfast, we did order from the à la carte menu instead. The food was decent, though fairly standard and not particularly memorable.
Not a bad stay overall.
Very Good
216 reviews
8.8/10
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8.2/10
Very Good
DDabaogejiadejiejieThe hotel's facilities are a bit old, but it's very clean, especially the sheets and bedding. There's also a balcony, which is great for drying clothes. The two staff members at the front desk, Sophie and her colleague (I'm sorry, I can't remember the other name!), were incredibly warm, friendly, and professional. They patiently answered all our questions. The hotel's location is excellent; it's within a ten-minute walk to the museum, Jame' Asr Hassanil Bolkiah Mosque, the market, the water village jetty, and the bus terminal. Taxis are very scarce in this country, so being close to public transport is a huge advantage. To the left of the hotel is a supermarket, and to the right is a restaurant with affordable food. A big thank you to the hotel for the free airport transfer and the helpful tour map. My main purpose for this trip was to photograph proboscis monkeys, and the jetty offers convenient speedboat access to the Brunei River mangroves.
WWufengzhiyueEvery staff member was incredibly friendly and attentive, and the facilities were top-notch. The serene environment was so refreshing, and the hotel's sunset viewing spot was absolutely stunning. You definitely won't be disappointed if you come here.
GGuest UserLobby - Check in was pleasant, lift lobby is quick and air conditioned.
The room level had AC too.
Room - clean, very cold (I like) and the bed and pillows were comfy.
The floor had some torn floor furnishings which ruins the aesthetic but otherwise, its fine.
Food - Breakfast was nice, fried rice and noodles with chicken which the menu changed daily.
There's also corn soup and porridge, some fruits and sliced cakes for desserts.
GGuest UserGood location, in the city center, three minutes walk to Sultan Omar Ali Saifuddin Mosque, three minutes walk to Sultan Memorial Hall, two minutes walk to Water Village Pier, less than one minute walk to Brunei Royal Plaza, two minutes walk to the shopping center, there is a large supermarket in the basement of the shopping center, all kinds of goods are very complete. There are many restaurants in the shopping center, which is convenient for eating. I checked out of the original hotel before 12 noon because of the flight at 2 am the next day, and temporarily booked a small single room to rest and take a shower before going to the airport. The price is relatively cheap, the main disadvantage is that there is only one bathroom for all the rooms in the youth hostel, and the toilet and shower are all in it. If there are many guests, there will definitely be problems and it will take a long time to wait.
GGuest UserThe hotel is located quite far from the city center, but it does provide a free shuttle service to and from the airport. It is also not very close to the sea; however, this is not a major issue since swimming is prohibited at the nearby beaches anyway. Additionally, there are no cafes or shops within walking distance of the hotel, which makes the location even less convenient. The prices at the hotel’s cafe are overpriced.
The hotel’s design feels somewhat outdated, but nothing critical. What was truly disappointing, however, was the service. The hotel presents itself as a 4-star property, yet it is surprisingly strict about a very basic necessity — drinking water. Guests are provided with only one bottle of water per person per day.
There is coffee and tea available in the room, but to boil the kettle you need additional drinking water, which the staff refused to provide. They insisted that water had already been supplied during housekeeping and that no more was allowed. We had to keep asking for it as if they were personally paying for it themselves. That was extremely unpleasant.
The tap water is yellow, and there were also issues with the hot water.
Only one person works at the reception desk, which is clearly insufficient for a hotel with this many rooms, resulting in long waiting times. The reception staff are not knowledgeable about nearby attractions and do not assist with arranging tours, suggesting that guests find everything out on their own.
Unfortunately, the overall service was extremely disappointing.
AAnonymous UserCapital Residence Suites, Brunei
I had a generally pleasant stay here. The room was clean, spacious, and comfortable, and the place felt quiet and calm, which was nice after a long day out. The bed was comfortable and the room was well maintained.
Breakfast was provided and was simple but sufficient to start the day. Nothing fancy, but acceptable. A good highlight is the free city tour organized by the hotel. During the tour, I managed to visit Energy Hub, Masjid Omar Ali Saifuddien, Istana Nurul Iman, Balai Khazanah Islam Sultan Haji Hassanal Bolkiah, Gadong Mall, and Masjid Jame’ Asr Hassanil Bolkiah, which was very convenient for first-time visitors. Also the big plus is free airport pick-up and drop-off (reservation required)
Staff were friendly and helpful, and check-in was smooth. Overall, it offers decent value for money and is suitable for a short stay, especially if you want an easy way to explore Bandar Seri Begawan.
DDa PopeWe stayed at Embun in Brunei and it was an exceptional experience from start to finish. The property is beautifully maintained, blending modern comfort with tasteful local touches — spotless rooms, comfortable beds, and thoughtful amenities that made our stay effortless. The location is peaceful yet conveniently close to key attractions, and the sea views and surrounding trees were perfect for relaxing after a day of sightseeing.
What truly set Embun apart were the hosts, Diana and Jimi. Warm, attentive, and genuinely welcoming, they went above and beyond to ensure we had everything we needed. Diana anticipated our preferences, arranged excellent local recommendations, and made check‑in seamless with a friendly, professional manner. Jimi’s local knowledge was invaluable — from arranging transport to sharing insights about hidden gems around Brunei. Both were always available without ever being intrusive, striking the perfect balance between professionalism and sincere hospitality.
The food recommendations and small personal touches (welcome refreshments, spotlessly clean bathrooms, and prompt responses to requests) made us feel well cared for throughout our stay. If you’re visiting Brunei and want a comfortable, restful base with hosts who make you feel like a valued guest, Embun with Diana and Jimi is highly recommended. We’ll happily return.
AAnonymouse2026Overall it was a decent, comfortable stay but nothing particularly memorable or outstanding. The rooms are reasonably spacious as the location is convenient enough for getting around as we had a car.
The staff were polite throughout the stay and check-in was smooth. While we didn’t try the buffet breakfast, we did order from the à la carte menu instead. The food was decent, though fairly standard and not particularly memorable.
Not a bad stay overall.
GGuest UserThis is a little outdated but very well maintained and clean hotel. Buffet breakfast offers a lot of choices, especially deserts.The hotel is located in a very busy shopping area and it's difficult to find a parking spot because hotel doesn't have it's own parking lot except for several spots in front of the main entrance.
LLeon KhwarIt is a spacious room & provided all the amenities. The WiFi connection is on and off. The room is very far from the lift. Cleanliness & breakfast ok. There are some restaurants in the hotel. Fair price. They can send to your room.
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