Well, the hotel has enormous potential...
Problems at check-in and check-out made the stay less than enjoyable overall. The hotel itself is beautifully designed, and everything is of high quality. The location itself is a matter of taste; what's disappointing is the street opposite, which is very busy and noisy.
The air conditioning in the room didn't work at all; we had 26°C at night with an outside temperature of 15°C.
The service has a lot of room for improvement; it seems like the staff only started running the hotel a few days ago. We decided to have dinner at the hotel on our first evening. The quality was okay, but they couldn't manage to get the wine we ordered and a second one in 45 minutes. We were almost finished eating when we were brought two glasses of Chianti, which were of subpar quality. We were really looking forward to having breakfast on the terrace due to the nice weather, but this wasn't permitted. Thirty minutes later, however, other guests were allowed to do so. The staff is trying hard, no question, but they're completely overwhelmed by the workload at this sophisticated hotel. We certainly have high standards, but given the prices, they're justified. Unfortunately, this three-day short break was significantly marred by the things described above.
If the service matches the quality of the building, this would definitely be a recommendation, but currently, it's not for us at all. A shame!
Einfach wunderschön ein Traum großes Zimmer vom feinsten und ein wunderbares reichhaltiges Frühstück und sehr nettes Personal vom Frühstück bis zur Rezeption einfach nur zum Wohlfühlen und mehrmals etwas klein aber dennoch das Schwimmbad benutzt da kann man relaxen und es sich gut gehen lassen wir kommen garantiert wieder.
Nice hotel in the picture but we didn't expect to be accommodated opposite this beautiful hotel right across the river 😕, this old building of a small hotel also belonging to their chain (possible reserve rooms 🙂 ). We had to go back and forth across the Bridge. We were there exactly on New Year's Eve 2025.
Rooms were great! But not worthy of 5 star hotel yet because of hotel receptionist service which wasn’t as friendly and housekeeping was so slow. Needed to call again to chase them for a body conditioner.
Facitilies were great. Thai massage was very good. Bar and restaurant staffs were good too.
This town feels like a town for the elderly, there is nothing to play, and the streets are full of sparse elderly people! But the hotel facilities and value for money have nothing to say! If you come to this generation, it is highly recommended!
A stay at Ensana Grandhotel Pacifik places you in the heart of Marianske Lazne, within a 5-minute walk of Spa Colonnade and Colonnade by the Singing Fountain. This spa hotel is 0.3 mi (0.5 km) from Marienbad Museum and 0.4 mi (0.6 km) from Church of the Assumption of the Virgin Mary.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as an indoor pool, a sauna, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a hair salon.
Enjoy a meal at the restaurant or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Wrap up your day with a drink at the bar/lounge. A complimentary buffet breakfast is served daily from 7 AM to 10 AM.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.
Make yourself at home in one of the 95 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Next to the hot spring area, you can take bus No. 2 from the bus terminal (the bus terminal name looks at the picture handwritten), about ten minutes to reach the stop sign in front of the hotel.
Opposite the hotel, there is a famous golden elephant coffee. You can experience the 100-year-old coffee when you have time.
There are not many foreigners in this hot spring area...
The facilities were good and the view was good. I received a spa service, but the time was short, but the child was satisfied with our couple. Breakfast was a bit unfortunate but overall the price was satisfactory
Hotel near Karlovy Vary City Center,Karlovy Vary100% of visitors choose this area
EEl Profe C2024.01.27
Great location with a multilingual staff! The free 3-hour access to Saunia is a big plus + the added convenience of an in-house clinic that offers several therapies as well as spa services. The breakfast buffet is very filling and varied. All in all, a very convenient location and hotel stay!
The hot spring and jacuzzi in the room are nice, and the room has an outdoor terrace which is also nice. The breakfast is rich, but the facilities in the public area are not new.
Very Good
68 reviews
8.5/10
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8.5/10
Very Good
NNataliaValeThe hotel is centrally located, a bit up to the hill. Clean room, comfortable bed and pillows. Good breakfast. Staff members, especially the young lady at reception, are friendly, polite and professional.
The reception front desk closes at 6 pm. If you checking in later, you have to contact the property well in advance.
Unfortunately,I didn't, and had to make around 40 calls on 3 different numbers provided.
They answered only after 50 minutes of waiting. This was really annoying, just because I was tired after the trip, hungry and desperately needed to use the toilet.( Sorry for the details).
After my calls answered, I got the access code and my keys. Easy.
The hotel is situated in the quiet area, unfortunately, some customers at the hotel made a big noise in the middle of the night:at 3 pm, loudly kicking in the neighbours door, trying to get in, for a very long 40 mins... I had to get out and prevent it,if they did not stop, I'll call the police.
I definitely had bad luck with this stay, it's not at all the hotel's fault, just my poor experience:(
.
GGary0423The hotel is located on top of hills, which is not so convenient for travelers with luggage. There are 3 buildings within the hotel, 2 of them connected. The indoor swimming pool, sauna, and jacuzzi are in building 2.
My room is in building 3, seems to be newly renovated. Spacious space for a single room with a view of wood forest and next castle building. The toilet and shower room are separated. Only 1 body-and-hair shampoo is provided. But the soundproofing is not so great, you may hear the talking and laughing from the nest room clearly at night.
The front desk gentleman is so kind and attentive, highly appreciated for his service. The breakfast is average and could be crowded during holidays.
GGuest UserThe view is a city view room, the view from the window is very good, very close to the various attractions, breakfast is very rich, the important point is that the quilt is really soft and very light but very warm ~ no kind of hotel quilt feels a little wet, the room is very Big and very warm, I really like this hotel~Recommended recommendation, the price is very high~ If you want to go, you can ask the local traffic information of the hotel front desk, also help us to inquire and print it~ Figure 1 is taken from the window of the room we live in. ~
AAnonymous UserIt was absolutely amazing experience to stay here. The hotel is located very centre of tourist area with lots of choices of restaurants and cafes. The interior and the room were stunning. Limited time slots if check-in and out might be inconvenient for some, but we arrived and left during daytime, so it was not a problem for us.
The breakfast was also very tasty, albeit service was a bit inconsistent (the menu was provided on the first day but not on the second day and limited choice).
Overall, we had very good time and we would love to stay here again.
NNataliaValeVery good.
I could check in even at 11 in the morning, instead at 2 pm.
The room was small, but perfect for solo traveller.
Plenty of the SPA facilities, friendly staff, speak multiple languages.
Nice breakfast ( except water melon, at some point, in the beginning it was empty, but not refilled during the service)
I really loved the tea room with the amazing choice of different teas.
I would definitely stay there again during my next visit to Karlovy Vary.
GGuest UserVery nice, well maintained hotel near the colonnade in Karlovy Vary.
Pros: large room, parking available in front of the hotel, great breakfast
Cons: staff who speak Czech poorly (Russian speaking), even though it is a spa hotel, we were not advised to go to the Spa because it was very crowded. If we want to go to the private spa, we have to pay an extra 100 euros! That is impossible! 🙈
GGuest UserWe loved this hotel. The rooms were large with plenty of storage and very comfortable beds. It was a short walk to the park and there were many restaurants nearby. There is a salt cave very close by that we also enjoyed. The spa is a little disorganized but the treatments were very good. I would definitely go back.
EEl Profe CGreat location with a multilingual staff! The free 3-hour access to Saunia is a big plus + the added convenience of an in-house clinic that offers several therapies as well as spa services. The breakfast buffet is very filling and varied. All in all, a very convenient location and hotel stay!
MMariaNice hotel in the picture but we didn't expect to be accommodated opposite this beautiful hotel right across the river 😕, this old building of a small hotel also belonging to their chain (possible reserve rooms 🙂 ). We had to go back and forth across the Bridge. We were there exactly on New Year's Eve 2025.
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