The location and room are clean, 3 minutes drive from the train station, it is estimated that it will take a quarter of an hour to walk. Enter the house with the password, no one at the front desk late, you need to contact early. Ctrip sent me a reservation form, no password, and later called in advance through a Finnish friend to ask for the password, the main focus is economical.
The hotel is located within walking distance from the station (but NOT with ski equipment) at the Ylläsjärvi side of the resort. I have to say that the reception staff was friendly beyond expectations and the breakfast was also better than average (especially when compared with other Finnish hotels).
I could go again. We had a room with in room stairs to the loft and those were extremely steep and hard to climb for an adult. Anyway, kids were happy to get their own nest from the upper level. As always, Finnish hotels rarely are equipped with decent cooking during the summer months. I have no doubts that during the winter the rooms will be warm but during the hot summer days they could be cooler.
The decoration of the hotel is quite nice, with paintings and murals all around. The sign for luggage storage is quite scary, and you have to take the stairs down to the basement, but there is actually an elevator! However, the hotel will not clean the room for you until you have stayed for more than two days. If you want to change towels, you have to go to the front desk to ask and get the room back, which is a bit inconvenient! Buffet breakfast: the food styles are diverse! There is a long-distance bus stop near the hotel, so transportation to and from the hotel is very convenient! The hotel is on the side of a hill, and we could already see the Northern Lights from the terrace of our room on the first night!
It was an experience out of the world during our stay here. We arrived early wanting to drop our bags but they allowed us to check in early anyway as our room was ready.
The cabin itself was clean and spacious enough for 2 people. The bathroom floor was heated which was nice. We got to even see the northern lights from our bed even though it only lasted for less than a minute. One thing to note is cabins are located quite near to one another and with the glass panels, you don't get total privacy. Make sure to request for a cabin off the stretch of main road to have more privacy.
We had breakfast and dinner here. Options were quite limited but understandable given the location. All dishes were labelled clearly, and we had no issues as vegetarians. We even saw some neighbourhood squirrels enjoying their breakfast.
The place is very modern and managed commercially as a business, with everything extra requiring extra charges (you may even pay for staff to pick up your bags from your cabin to the main reception, which is a 2-5 min walk affair).
Despite this, we think it's still worth trying out for a night to have something that's different.
The hotel was in a good location and the parking area in the backyard was spacious. There was no individual cooling in the room, but fortunately the room was not too warm. The staff was very friendly. The breakfast was average. A small minus regarding the TV channel selection, in the room you could only see channels 1, 2, 3, 4, Ava and Sub.
Artic Snowhotel is a nice place to stay if you need to take a break from the city. Overall the room was nice, and the view was good.
However, the only thing I felt disappointed is the location is quite far from city and it was very difficult for us to order car/taxi, even when you had already ordered the car, you also need to wait for 25mins for them to come. This is the only headache thing when you stay here but if you think positively, it will be a high chance to see the aurora if during your stay the aurora reaches its strongest intensity as it was far from city.
The service here is quite good, the staff in the recee will give you some useful advice if you ask, room is really awesome, geting a nice view from the balcony. The breakfast is also good.
服务很好,房间有阳台,浴室,桑拿房。风景很好,周边有几个餐厅可以吃饭。早餐也不错
We stayed in an igloo. Although it was cloudy and we couldn't see the aurora, we felt very peaceful and relaxed when we lay in bed and looked up at the sky and the surrounding environment. The receptionist was very friendly and proactive in helping us. When we took photos by the stove, she took the initiative to light the firewood, which added to the atmosphere.
Very Good
79 reviews
8.6/10
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XXiaojiejieIn the mountains~
It is more convenient to drive by yourself!
There are not many people, very quiet~
It takes about half an hour to drive from Santa Claus Village
Drive into the woods of the hotel. There is a kind of lonely beauty!! It is also very mysterious...
There are also deer in the hotel!
It’s a pity that I didn’t see the northern lights this time
AAnonymous UserI can't wait to recommend this hotel to many friends! It's so beautiful! I saw the Northern Lights for two consecutive nights! I chased the Northern Lights while lying on the bed! The hotel is beautiful like a fairy tale world! The hotel also has a lot of activities! But the hotel is too popular, so you need to book in advance, and many times you can't cancel or change it. When I booked before, I only got one night. Before leaving, I was surprised to find that the other night I needed was vacant, so I grabbed it without hesitation! I'm so glad I stayed here for two consecutive days!
GGuest UserIn the restaurant, it would be desirable if the staff knew even a little Finnish, since we are in Finland.
The staff was wonderfully friendly and the restaurant was high-quality. The room was new, clean, small and the ventilation was bad (hot), I had to open the window. Some kind of level for the head of the bed would be good
EEmconcBad management during check in.
I book an Apartment for 2 nights for this stay but I got the room for 1 night each. Staff told me I have to change room tomorrow and check out at 12PM.
So that mean first night I stay and tomorrow check out 12PM and wait for a new room. Also, the apartment is very far from reception. Luckily, I have a car. Imagine if I don't have a car, I have to carry big luggage from the apartment to reception to check out and wait for new room later and move my luggage to new room again, how was it?
Moreover, when I check out at 12PM staff told me the room will ready for check in around 2 hours. Then came back to check in again for second at 3PM another staff told me the room is not ready yet and policy for the Apartment check in time is 6PM. ***!!! I said I need the room now because this is unacceptable. Then staff told me the room is ready and give me the key card.
So, for this situation I waste the time for half day to pack my luggage, move a lot of luggage to my car with a lot of snow, check out, go to reception for check out, wait the new room, wait, wait, wait, and come back to check in and got very bad answer that she told the room is not ready, and go to check in again, move my luggage to new apartment with a lot of snow, and take a rest. VERY BAD!!!!!
JJuDithhhThe airport transfer takes about 10 minutes, and it's a short walk to Santa Claus Village (5-10 minutes). Nearby, there’s the famous Santa’s Salmon Place, also around a 5-minute walk.
At night, it can be quite dark, so a taxi is recommended if not driving. Most staff are nice, though there was some confusion regarding a 3-day, 2-night package that included complimentary main courses for both nights. Initially, it was misunderstood that it was only for one night, but after inquiring, one the staff quickly resolved it and made a reservation for us. But one of staff just rejected at the first time and made us confused. Breakfast was diverse and delicious.
The rooms are scattered across different areas, and some may be a bit far, requiring a short walk on gravel paths. Staff assistance with luggage during check-in and check-out is commendable.
Room cleanliness was slightly lacking, with hair on the bed and some debris on the floor, but it didn't greatly affect the stay. The glass-roofed igloos offer privacy with curtains, though light sleepers should be aware of morning light. Overall, noise insulation was good, and there was sufficient distance between rooms.
Overall, quite a special experience
KkelvinchewsvIt was an experience out of the world during our stay here. We arrived early wanting to drop our bags but they allowed us to check in early anyway as our room was ready.
The cabin itself was clean and spacious enough for 2 people. The bathroom floor was heated which was nice. We got to even see the northern lights from our bed even though it only lasted for less than a minute. One thing to note is cabins are located quite near to one another and with the glass panels, you don't get total privacy. Make sure to request for a cabin off the stretch of main road to have more privacy.
We had breakfast and dinner here. Options were quite limited but understandable given the location. All dishes were labelled clearly, and we had no issues as vegetarians. We even saw some neighbourhood squirrels enjoying their breakfast.
The place is very modern and managed commercially as a business, with everything extra requiring extra charges (you may even pay for staff to pick up your bags from your cabin to the main reception, which is a 2-5 min walk affair).
Despite this, we think it's still worth trying out for a night to have something that's different.
AAngelaFlyingAwesome service, the front counter guy is really nice and patient to help us in any quires. The room is clean with nice sea view. Feeling quite well to see the sky stars when lying down on the bed in the night and the morning sky is super beautiful. Plus, the hotel price includes free tickets for experience 365, we enjoyed a lot there. .
EEugene1810The room was good and cosy. It was near to the appuka resort shuttle bus if you have booked activities with them. The breakfast was good too. All the necessary shop and restaurant are closed and round the corner. I would choose this hotel again if I come again. Thanks for storing my luggage from morning until close to 6.30pm
CChris LumThis was a great location slightly out of the city to catch the Northern Lights without going on a tour (we saw it two nights out of two)! The glass cabins were well kept and clean, we were two adults and two teens and there was enough space for everyone. Note that this resort serves only five cabins and no one else, so the exclusivity is unsurpassed! It is also beside a frozen lake and you can walk to the middle to catch the auroras. A lot of nature activities to occupy the family in the daytime. Some recommendations would be the sauna+frozen lake dip, ice fishing and hiking to the rock church. The founder of the resort, Theo, is ultra friendly and nice and all the staff there (shoutout to Millie and Guillaume!) really go above and beyond to help make our stay there so memorable. All the photos uploaded I took with just my iphone16. All in I was extremely happy we chose this place for the Rovaniemi leg of our trip.
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