Location is ok, not exactly at the centre.
The room is fine, it’s neat after tidy up everyday, liked bedding, cup cleaning, toilet paper and coffee / teabag refilling, however, have not cleaned the toilet bowl, shower room and floor.
Good location, only 10 minutes walking distance from good restaurants. Very nice bed and shower. Good breakfast as well but the gluten-free options were very very limited.
Absolute brilliant hotel, staff so friendly and welcoming, can I just say, paul on reception was an absolute legend, as I rang up in the morning to request an early check-in as we arrived after 12 and check-in wasn't untill 3, but paul put a lock on our room, so it was ready for us when we arrived, give that man a raise. Perfect location and comfortable rooms, will deffo recommend, and if im visiting Newcastle again, I think this hotel will be my first choice, depending on price. Thanx 😊 Danielle and Michelle from Liverpool
Hotel is located conveniently next to the river. We had received a very warm welcome by the hotel staff. The room is fully equipped with basic cooking amenities. Just wish to give our special gratitude to the guy welcoming at the front desk, he has granted us everything we need and is super caring to guests. We'll definitely choose this hotel if we travel to this part of the country again.
The hotel needs updating, staff friendly, the gym & pool we had to pay for, that was disappointing as we stayed 3 night, it was extra money we hadn't accounted for, we haven't had to pay to use them facilities in other hotels.
Frankly, the size of the room is beyond my imagination, very spacious apartment. The kitchen has everything that should be set. You can make breakfast and dinner yourself. We have one night to make our own seafood dinner. You can wash clothes. It feels like home. The facilities are old. Travel is also very convenient, very close to the train station and supermarket, will consider here next time.
Check in is quite late as other hotels I’ve stayed at are around 12-2 this is 4pm, once eventually in we got to the room and wanted to get a shower which the shower head was full of limescale and when the shower is on the bath started filling with water it wasn’t draining so couldn’t get a shower as the water was horrible gathering in the bath and the shower curtain stunk! The room was ok but cleaning is definitely not the strong point, I would look at alternative hotels in the future.
Pleasantly surprised when I booked in. Very modern, very clean. Location was just a 5 min walk from the main station but off the main road so nice and quiet. Room was lovely and had a good nights sleep. Kitchenette was perfect, although I only made a couple of cups of teas! Reception staff all very professional and welcoming.
Very helpful and friendly staff. Good and efficient service. The only downside is the door computer system was down when we were there.. not so much of a hassle for us since we stayed on the ground floor. The receptionist had to open the door for us whenever we go back.
Very Good
47 reviews
8.1/10
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£42
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8.3/10
Very Good
BBev RussellStaff were absolutely brilliant they rescheduled my booking I was able to call back with a few different dates until I found a suitable one , the only negative was , the hairdryer didn’t work we had a bit of hassle with the tv remote had to have it changed twice , and had noisy upstairs neighbours , but apart from that couldn’t fault it , really comfortable bed , although there was no chair in the room it is an accessible room but with two people we had to sit on the bed it would not have been comfortable for anyone with posture issues
RRafa PiroloGood location, only 10 minutes walking distance from good restaurants. Very nice bed and shower. Good breakfast as well but the gluten-free options were very very limited.
DDanielle RixonAbsolute brilliant hotel, staff so friendly and welcoming, can I just say, paul on reception was an absolute legend, as I rang up in the morning to request an early check-in as we arrived after 12 and check-in wasn't untill 3, but paul put a lock on our room, so it was ready for us when we arrived, give that man a raise. Perfect location and comfortable rooms, will deffo recommend, and if im visiting Newcastle again, I think this hotel will be my first choice, depending on price. Thanx 😊 Danielle and Michelle from Liverpool
KKing KouaméIt was an okay stay. The facilities are doable and the hotel is well located. It is within walking distance of the city centre, which makes for ease of access.
GGuest UserBooked a room away from the lift. Gave us a room next to the lift. Went down to see ifcwe could get it changed as we wanted a quiet room On check in we requested this so obviously next to the lift facing the stack is not a quiet room. Next room was directly above the hotels air conditioning unit gave up as obviously the receptionist was having a serious customer service melt down especially when we went out 10 minutes later and she called over ..is that room OK for you? Obviously not as the air conditioning unit screamed all night long we just said yes as what was the best room going to be ?? Certainly will not be back thanks to the totally piss taking receptionist
GGuest UserLiterally next to the train station so perfect for us. On site pool was fab for my son. Fridge in room was perfect as I had medication that needed to be kept cold. The window was open when we arrived. So we closed it. But our room was freezing. We were given a heater for our room which helped. We got a too good to go surprise bag (breakfast) from the reception and my son couldn’t eat it all. There was loads. 11am checkout was perfect too. Definitely stay again.
GGuest UserThough not in the immediate city center, getting around is easy with Jesmond Station nearby and a bus stop directly in front. It's situated in a residential area, offering convenient access to pubs and supermarkets. The room was spacious and impeccably clean, and the bedding was spotless.
KKamalskiThe hotel is conveniently located right next to NCL airport with private parking and wonderful staff. The hotel offers early breakfast which is fantastic for early fliers. They also have a gym with a great view!
SSuk HaThe cleanliness of the hotel deteriorated, and the furniture and fixtures were also torn and worn out.
The water closet had dirts inside on thd day when we arrived. The dirts still attached to the water closet when we left.
The mattress was not In good condition, it was not flat but like a shallow basin in the middle.
The bed also had problem. When you sleep on it and want to change your position and turn to the other side, the wooden part of the bed shook and create a big ”eat. eat, eat” sound.
The room door of all the rooms on the fifth floor were with problem, in order to close it properly. You have to close the door with severe force and result in a big ”bang, bang” sound. This is extremely disturbing to other guests especially when this happened when they were sleeping.
The hotel is old and fully utilized during the past years, it needs instant maintenance and upgrading.
AAnonymous UserCheck in is quite late as other hotels I’ve stayed at are around 12-2 this is 4pm, once eventually in we got to the room and wanted to get a shower which the shower head was full of limescale and when the shower is on the bath started filling with water it wasn’t draining so couldn’t get a shower as the water was horrible gathering in the bath and the shower curtain stunk! The room was ok but cleaning is definitely not the strong point, I would look at alternative hotels in the future.
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