Enjoyed the hotel, great location but a little walk from public transport 15 to 30 mins depending. Parking a bit of a challenge for no real reason other than council control to make a profit. Hotel parking good during the day but get there after 4pm and it's a challenge, get there after 6pm and just park on the street outside 6pm to 8am.
We just stayed over night before an early flight next morning.Rooms are quite tired could do with a refurb.Food is good and bar has cheap drinks till 7 pm ,unfortunately although the bed was comfy the pillows were like sleeping on a boulder,they had no others to offer us,would still stay for the convenience.
Very disappointed to find on checkout that the supposed £50 swipe they demanded of my card for health and safety was in fact to cover possible damage to the room and would not be refunded until my room was cleaned and inspected if they don’t trust me then I don’t trust them I refused to leave until room had been inspected and my refund authorised
Great hotel & staff
Previously a marriott so rooms are of very good quality the hotel is is a little run down in places but are you really bothered at this price! It's certainly cheaper and cheerful, free WiFi, free parking, food is expensive but there's more options across the road. Leisure club is £5 extra
We booked the room for a wedding. The wedding was in the hotel and the food was great. The young man behind the bar was very friendly and helpful. The room was clean and warm. The reception staff checked in with the cleaning team and we were able to check in a little earlier.
Stayed here many times with work. Excellent location, super friendly staff and amazingly clean. Great value for money. Restaurant inside and bar which is a little expensive for what it is but there is a pub and carvery across the road (2mins walk).
Parking is free and there is always loads of it. The hotel itself is on a bit of a retail park which can get busy at times but I’ve never struggled to park and I’ve stayed here at least 40 nights since April.
I don’t write reviews to be fair. But credit where it is due.
Really affordable hotel at the heart of Sunderland. Also walkable to the main street of Sunderland. Only dishearterning experience was when some toiletries were missing because they went ”out of stock”. Otherwise, we really enjoyed our time there.
We had a wonderful stay at the hotel, with a stunning sea view right in front of us. The room was warm, clean, and very comfortable, which made our stay even more enjoyable. The swimming pool was great, and the hot tub was perfectly warm, adding to the relaxation. Overall, it was a fantastic experience, and we’d definitely stay here again.
Very Good
122 reviews
8.0/10
Price from
US$66
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8.4/10
Very Good
Mmimi210Staff was OK but the room this time I got it very very small, the bed also quite small. No kettle, no free tea, milk or coffee provided, no bar downstairs but the toilet in the room is very clean and very big . Overall it still a good trip
HHunterDavidEnjoyed the hotel, great location but a little walk from public transport 15 to 30 mins depending. Parking a bit of a challenge for no real reason other than council control to make a profit. Hotel parking good during the day but get there after 4pm and it's a challenge, get there after 6pm and just park on the street outside 6pm to 8am.
YYiu Wai RaymondThe location of hotel is nearby the city centre so it is good for visitors. The breakfast was provided by inn was simple but it is very good for visitors to take away for travelling.
GGuest UserWe checked in and checked straight back out again after going into the room. The room was tiny definitely not suitable for more than 1 person. The ”double” bed was pushed right up against a wall and wasn't much bigger than a single bed. Room was dusty all over. The bathroom was bigger than the actual room although you couldn't actually sit on the toilet properly as the sink cabinet was right next to the toilet. The room stank of food as I'm guessing was above the kitchen as the big fans were next to the window. Couldn't open the window as the smell of food was then even worse so the room stank like burger grease. Room was really hot as the radiator was turned on however couldn't turn it off and opening the window wasn't an option either. Reception area is really nicely presented but definitely not a reflection on the rooms which are poor to say the least. Ended up booking into a second hotel round the corner which is amazing complete opposite end of the scale in comparison to the first. Unfortunately meant we've ended up paying for 2 hotels just for 1 night but lesson learnt.
JJonathanStaff at the front desk were really friendly. Given cookies at check in and sent off to sleep as we had a 3am wake up. Good hotel to stay at for Newcastle Airport, we rewuested a quiet room away from others as door slamming wakes us, and unfortunately the guests next to us (headboard side) kept going in and out of their room which shook the bed. So we didnt really sleep. However, this is more an issue with them than the hotel. The were really giving it some whammy.
GGuest UserGreat location though a bit of noise audible from the bars around at night. This did seem to ease off after midnight however. Room itself nice and clean, bathroom very nice. The breakfast is just ok but can’t complain if included at the price. Overall would recommend.
GGuest UserWe thoroughly enjoyed our stay at this hotel. It's very modern with beautiful rooms. We booked an accessible room and it had everything we needed. The rooms are cleaned every single day with a provision of fresh towels and toilet rolls . It's eight mins walk from the train station and other amenities. The food at the hotel restaurant was also great. And staff are very friendly.
GGuest UserI have been here before. Good things: convenient location to central train station and shops. Nice and relaxing swimming pool with jacuzzi and steam room. Rooms are OK but clean with coffee and tea and ironing facilitie. Staff generally friendly and helpful.
Good breakfast.
Bad things: dinner is limited options, expensive and not good value for money. To add an insult to the injury I had a dessert and there was 1/2 strawberry 🍓 on the top for decoration. I left to last bite to finish with and the taste was terrible. It had onions taste 🤧 my guess they used the same knife for cutting the onions for cutting the strawberry and it was not nice at all - just disgusting and unprofessional. Apart from this everything was good and I would be back but unlikely I would like to here again.
GGuest UserWe just stayed over night before an early flight next morning.Rooms are quite tired could do with a refurb.Food is good and bar has cheap drinks till 7 pm ,unfortunately although the bed was comfy the pillows were like sleeping on a boulder,they had no others to offer us,would still stay for the convenience.
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