Hotels With Wi-Fi in Riau Islands, Indonesia

Hotel is at a convenient location - walking distance to the mall, food centres and many local stalls/markets.. also various massage spas surrounding the hotel (tho most close by 11pm). Hotel breakfast has a good variety and family enjoyed most of the dishes. The rooms are spacious and clean, but would advise to air the room a bit as the rooms could feel a bit stuffy at first. The service team is friendly and sincere, wearing cheerful smiles 😃 .

Very efficient and friendly front counter service and there is hotel staff assist in crossing the busy road. Very clean and comfortable hotel. Very convenient location. Will definitely come back if going to Batam.

My overall experience at this hotel was excellent. The room was clean and spacious, with a simple yet cozy design that made me feel relaxed the moment I stepped in. The bed was just the right firmness, and I had a wonderfully peaceful night's sleep. The staff were also very friendly, providing attentive and professional service from check-in to check-out. The hotel's location is convenient, with plenty of dining options nearby and easy access to transportation. Overall, it was a very comfortable stay, and I would definitely be willing to come back again.

Pls be mindful Hotel require deposit 100k IDR. When check out, the hotel will check the room first before u get your deposit back. Need to wait around 10mins. Can say cheap rate hotel with 2 breakfast just around rm125 per night. I chose this hotel bcos i arrived Batam night time, so no need fancy hotel hehe. The hotel is not shoplot hotel, the whole building is the hotel. At night quite noisy, not sure why, maybe there’s event at the ballroom hotel. The toilet room is average (quite smelly maybe bcos old hotel), not suitable for fussy person. Same goes to the bed and bed sheet. But the room is so spacious and have kiblat sign (for muslim prayer). Breakfast spread also average, suitable if you not eat much. But still have egg station. Nasi goreng, meehon goreng, cereals, also have. Overall still ok if you stay 1 night.

Travelled in a big group consisting of adults and kids ranging 1.5-10 yrs old. Overall experience was very good! And would definitely come back again. Location- nearby Batam ferry terminal (5-7mins drive), a lot of cafes, coffee, spas, marts within the area. To travel to grand Batam mall and penguin market is only 3-5 mins via grab. Rooms- good size, clean and basic. No bathtub but there’s inbuilt hair dryer. Breakfast Spread was scrumptious. Good variety. Amenities: Lobby was spacious, lots of space to sit and relax while waiting for friends/grab. Swimming pool was in the next block, pool is at 1.2m minimum and it is really windy, not so ideal for kids to stay long. All the staff were very friendly and pleasant. The doors’ sound proofing is a tad weaker. Could hear my neighbors conversations walking toward lift lobby, or the nearby buildings speaker quite clearly. But the overall experience is good that this is only a small part of it.

Check in was a breeze. Very thoughtful service by staff to plan the decor and celebration of our Anniversary! This is what truly stands out for Swiss-Bel as compared to other big & new hotels in Batam, though the hotel is much older and needs some refurbishment especially the toilet with some unpleasant smells. Food buffet is not bad and rather delicious but variety across days can be further improved and they can consider serving Indomie for breakfast buffet! Kudos once again to the thoughtfulness of the customer service enjoyed in our stay!

I had a great stay at this hotel during my trip. The room was spacious, clean, and well maintained. The staff especially Trestha was very welcoming and always ready to assist. The location was also very convenient with shops and restaurants nearby. It made the trip very enjoyable. Would definitely consider staying here again.

Cleanliness - 4/5 - Our room was clean on arrival and the staff were very quick in making up the room upon request. However, my parents room had a musty aroma so I think they could have done better with the smell of the room. Location - 5/5 - Honestly the ONLY good thing about this hotel is the beach. We stayed on a very busy bank holiday weekend and most people were using the pool, I was surprised at how few people were in the sea because honestly it is one of the most beautiful beaches for swimming I've ever been to. I've been to many beaches across south east Asia but there are always some negatives like sharp coral or crowds, but this beach had none of that. You could go out really far, the water was really warm and it was safe for swimming. I highly recommend this beach. Service - 1/5 - Now we get to the negatives of the hotel, and I want to say before I start that the staff were all incredibly friendly and really did try their best to make us feel welcomed. However, meal times are an ABSOLUTE NIGHTMARE. The breakfast buffet was always crowded and every day there was a queue to enter the breakfast. There was never enough cutlery or bowls for food so you are always struggling to find them and frequently have to ask the staff who are rushed off their feet. All the coffee machines were broken for our entire stay so we had to ask staff to make coffee for us every time. At lunch and dinner there are both a la carte and buffet options. We had full board, which honestly felt like being treated as peasants. When they hear you want to use the meal voucher, there's a certain expression on some of the staff's faces. Some of the restaurants will also be reserved for paying customers without warning so you are not able to eat there, despite having paid for your meals in advance. Despite some of the staff being absolutely amazing and super friendly, some were incredibly inefficient. One lunch time we waited 2 hours for service and we were told they forgot our order. Additionally, some staff write your order on scraps of paper and don't have proper writing pads and pens to record orders correctly. When one staff member wrote down our order, he couldn't repeat it back to us because he couldn't understand what he had written, he was writing on the back of a crumpled up receipt. Not professional. Amenities - 2/5 - Although I would say the pool and gym are great, the quality of the food here is just so poor and meal times are so chaotic, I cannot give more than 2/5 for this one.

The hotel is clean and helpful nice hotel staff. But i overlooked the size of the room, very small room. Next trip need to cautious the room size. Breakfast is ok2. Location near to nagoya mall. Still walking distance. And nearby masjid also. Many Spa opposite of the hotel. Iron need to request and they will quickly send to your room.

Very good location, just next to Nagoya Hill Shopping Mall. The customer service is just fantastic! We asked for just an additional mineral water, and the cleaner offered 2 instead and still asked if this was enough. Wonderful service. We are repeated customers and will still keep coming back.