Hotels With Wi-Fi in Riau Islands, Indonesia

We had such an amazing stay at Four Points by Sheraton Bintan! The staff were absolutely incredible—so warm, cheerful and genuinely caring from the moment we arrived. The sweetest surprise was the beautiful birthday room décor for my daughter; it made her feel so special and created a memory we’ll never forget! The hotel was sparkling clean, the food was delicious (especially breakfast!), and the beachfront location in Lagoi Bay was just perfect for a fun and relaxing getaway. With fantastic service, great vibes and such thoughtful touches, this hotel truly exceeded our expectations—we can’t wait to come back!

Stayed for two nights over the weekend. From the front desk to housekeeping, to the ushers at the breakfast hall, and the concierge and doorman, they were all very friendly. They were full of smiles and never failed to greet. Sadly, only on one occasion at the JAMU booth was the staff really unfriendly. Such a contrast in comparison to the rest of the staff whom I came across. I didn't get her name, but she was dressed in a black uniform and had shoulder-length hair. She was manning the JAMU counter on Sunday, November 16, 2025. She seemed uninterested in entertaining us when asked about the JAMU concoction. When I requested a cup of SUSU JAHE, she handed me a pack instead of asking if I would like to have it there or not. It was only when I told her I would like a drink of SUSU JAHE in a takeaway cup and not a pack of the mix that she made one for me. After preparing the drink, she left it at the counter without saying a single word and left. A petite lady in a kebaya top, who was smiley and friendly, came to man the counter and attended to us. Anyway, I would like to express my gratitude to the staffs for their friendly and cheerful demeanor. Hope they continue to maintain their positive attitude.

Great stay at Oakwood Batam! The rooms were clean, modern, and very comfortable, and the staff were friendly and helpful. The facilities especially the pool and gym were excellent. Plus, the location is super convenient, right opposite Grand Batam Mall. Highly recommend!

Clean room and toilet. Water pressure is good. Air-conditioning is okay but at night is abit stuffy. Air-con seems to be controlled but still acceptable.. Bed is comfy and there is 2 pillows. Cons is that grabfood driver is not allowed to enter. They have to park at the guard house and walk in or we have to walk out..hope they can allow them to come in nearer to the main entrance. Will stay here again.

One of the longest standing 5 star hotel in Batam. View is of greenery - facing the golf course. Gorgeous. Hotel was running full, friendly reception officer Finy, offered me a deluxe room with twin beds, balcony golf course view. My original booking was standard room king bed. Shuttle buses at certain timings to Grand Batam Mall and Nagoya Hill. Gym was well equipped. I saw the Sauna and yoga area at level 10 One thing to note- the sun is overhead in the morning. So the pool does not get sun as it is blocked by hotel building( until around 1015am) . In the afternoon there is chance of sun. The area where the cafe is gets morning sun. Cafe Luminal next to the hotel served coffe roast from starbucks .not a major starbucks coffee fan so I had watermelon juice instead. Cafe’s environment was great for remote working as there were many charge points. Overall a pleasant stay.

Hotel is new and very clean with basic amenities. I like the room with spacious shelves that we could put our luggage bags. A lot of varieties for breakfast, and normally with quite a number of local dishes. Overall the egg station and bread are those i preferred since some food was not up to standards. Staff are courteous, pleasant and helpful when i asked for recommendation. Lobby has a huge sitting area for meeting up with friends and right at the end, a small lounge which serves drinks. The only inconvenient part is the swimming pool - it is not in the same building and cannot reach with a connecting lift. Swimmers has to move out of the hotel to go to the next building, move to level 6 and there's the swimming pool. There are changing rooms available. Perhaps the hotel is new, our taxi driver could not locate the hotel. As there are a few Harris properties in Batam, best to inform taxi driver including address. Btw, getting Grab to any other shopping malls are convenient and low cost. There are plenty of eaterie around. Within minutes walk, there are minimarts, cafe, food court, restaurant, massage parlours, skincare and hair salon! These are 2-3 storey high building. Nagoya Hill is the nearest shopping mall which is about 10-15 minutes walk. There is a school nearby so you could hear some noise when they are conducting activities. Also on-going construction nearby, can't really hear from room, so it doesn't bother us. Over all a great stay!

Hotel stay was good, booked a Family room. Services were excellent and the location was ideal, all within walking distance. We had a very good sleep. My 2nd time staying here and the breakfast buffet has since improved with a wider spread. Keep up the good work! Worth mentioning is that we requested 3 single beds, although 1st night it was a full house, 2nd day morning they really prepared it for us. But since we slept well, we declined the good offer. Thumbs up!

1. Well-equipped apartment. Safe, ironing equipment, umbrella, beach bag, crockery, cutleries, pot and pan and best of all – extremely comfortable bed and pillows and new air-conditioners! 2. Clean and modern interior. A few small flying insects that got into the room (inevitable due to the surrounding garden/forests and opening of doors) but thankfully, didn’t encounter any mosquitoes or ants in the apartment – what a relief! Fogging in the common areas is done twice a week – Tues and Thur late nights. Didn’t detect any unpleasant drainage smell in the toilet/shower so I’m perfectly happy with my assigned Queen Suite apartment! 3. Balcony views: (i) Block 1 is beach front apartments with full sea view (ii) Block 2 is made up of two sections: one section faces the Garden and the other section faces the Car-park (iii) Blocks 3 and 4 have either (i) Garden view - with partial sea view on highest floor) OR, (ii) Forest view – with partial sea view too on highest floor). (iv) Block 5 on the top floors have distant sea view (this block is on a slope and furthest from the reception and pool) 4. Friendly staff. My requests were attended to swiftly. 5. Private beach (shared among the 3 resorts there) is reasonably clean with fairly clear sea (there’re jelly fish warning signages). 6. Pool at Cassia is smaller but newer and cleaner than at Angsana. A new pool bar construction is currently being carried out in front of Cassia’s pool and the hoarding blocks the beautiful sea view from the infinity pool until mid Nov – what a pity! 7. Adequate breakfast spread but houseflies and birds were spotted in the restaurant – made me worry about the hygiene level 8. Various English movie channels but screen resolution was poor and images often lagged for a few seconds – makes the movie watching experience tiresome and annoying. Only the International news and Singapore channels did not suffer from lags/poor image quality 9. Some of the building and lift direction signs in the different apartment blocks are puzzling and confusing – the signs are probably very clear ONLY to the people who planned/designed them - certainly NOT easily understood by foreign guests! You need to get into the correct lifts in different buildings to reach the blocks furthest from the reception (to avoid climbing any stairs or slopes eg blocks 4 and 5). I only figured out the various sheltered linkways/correct lifts after a few trial and errors, lol! 10. Credit card is needed for room deposit during check in even if room cost was already paid in advance during online booking: 4 Million Indonesian Rupiah per apartment per night

There are smoking rooms available for smokers on the top floor of hotel . Rooms are clean. The hotel is next to the Batam city center pier, so it’s very convenient. Breakfast is delicious and there are many type of food to choose. The swimming pool is clean. It’s nice experience to stay here.

Excellent hotel. Staffs are welcoming, warm and polite. Cleanliness is impeccable. Excellent location - ＜5 mins walk to 2 malls (grand batam mall, city square mall) and, massages shop. Just beside the hotel is A2 food court. At night, there's a row of food stalls at roadside of the hotel. Opposite the hotel there's a convenience shop and many restaurants, penuin wet market is there as well. Breakfast is rich in variety from western to local Indonesian, including an Indomee stall. Overall, it's a 10/10 recommendation!