Hotels With Wi-Fi in Amman Governorate, Jordan

"A warm welcome to this modern hotel. Location a bit far from attractions but many taxis outside. Our room was comfortable size with a big sliding door city view. Shower/toilet adequate and clean. The breakfast buffet was good with a big selection of foods and friendly service. We didn't use the Spa facilities. The gym is small but not well ventilated. Overall, a very enjoyable 3 night stay."

"This is my second time here in a short period. The hotel is beautiful, well-located, and convenient. The service is good, and the staff are very kind."

"This is a 4-star hotel, but the service feels like 5-star. I loved the hotel's cleanliness, and the price was excellent. We booked a room that included free access to the spa and hotel facilities, but unfortunately, I didn't get a chance to try them out. The food was delicious, and the service was truly wonderful; all the staff were respectful, friendly, and helpful. It will definitely be one of my top choices for accommodation."

"Good location, smack in the middle of the city (difficult to drive, easy to cab). Staff are friendly but they might be too busy. Asked for some toiletries and ice, it was slow to reach us. fridge not wining in the hotel"

"The hotel is small but very cozy, located in the center of Amman. The staff are very friendly and allowed us to check in early. I booked a room with a balcony. The room has everything necessary, a comfortable bed and pillows. The breakfast is hearty."

"Everything about the stay was brilliant, the team were attentive and supportive with helping with everything from brilliant recommendations to arranging transfers! They have the most adorable kittens on site who are very friendly! Location is great for everything no more than 10 mins away from old town, lots of restaurants and cool bars nearby with coffee shops and little store on most corners, the whole area is very friendly"

"Hotel overall facilities are dated but functional. Room noise insulation is poor. My room is located next to the lift, I can hear every guest exiting/entering the lift, not to mention traffic outside the hotel. Breakfast is decent. Overall great location, close proximity to Amman citadel. One major incident I experienced: My reservation is on 29/12-30/12. I arrived at the hotel around 9pm, after a five-hour drive in adverse weather, only to be told by Laith the front desk manager there was no record of my reservation and requested me to contact Trip.com to resolve. He showed me a different booking with my name made by Trip supplier Travco on 29/11-30/11. This is an obvious typo by Travco. The email communication is between Travco and Hotel Toledo. Shouldn’t the front desk contact Travco directly to resolve the issue instead of asking the customer to contact Trip? I understand the work flow is customer ＞ Trip ＞ Travco ＞ Hotel Toledo. Asking the customer to contact Trip is going in circles and not the most efficient since mistake is by supplier Travco. Initially, Laith refused to accept it’s a typo and insisted the person with the same name as me has checked in on 29/11-30/11. Despite the circumstances and the obvious inconvenience, Laith chose to rigidly hide behind hotel policy, I was not allowed to check in unless I pay a deposit of 60 JD. I refused as I had already fully paid for the room. I was kept waiting at the reception for 1.5 hours while Laith reviewed the issue, which was eventually confirmed to be a typo made by the third-party agent Travco. Also Laith confirmed that 29/11-30/11 was a no show. An hour ago he mentioned the person has checked in on the above date was a lie. The mounting frustration was too much for me to bear. Yes, I raised my voice and created a scene. I mentioned from the start and repeated 5 times it’s a typo by Travco. Laith took 1.5 hour to accept. The final straw is audible verbal profanity from Laith himself (To Laith: I did not audibly mention profanity, it was up to what you interpret from my mouth). Laith threaten to call the police, citing I was creating a scene in the hotel. This behavior was unprofessional, unnecessarily confrontational, and unacceptable in a hospitality setting. It demonstrated a total lack of customer care. This is not a government office, Laith could have taken a softer approach to allow the guest to check in, while he proactively resolve with Travco, not asking guest to call Travco! Not debating about typo with guest! My reservation was fully paid and non-refundable, yet I was left standing at the reception for 1.5 hours due to errors made by Travco and decisions taken by Laith. The situation was mishandled from start to finish, and my frustration was a result of being forced to endure an unnecessary and avoidable ordeal. This was hospitality at its worst."

"The room is very spacious and located right next to a shopping mall. Be aware that there's only one entrance, which is right next to the mall's main entrance. If you're driving, pay close attention to this as Google Maps is inaccurate; there's no entrance facing the mainland side. Adib and Exxx (apologies, I forgot the name) from housekeeping were exceptional; they even brought a whole pack of water when asked. There are many restaurants nearby, including Korean, sushi, Chinese, and pubs. There's also an import supermarket not too far away, and another supermarket in the mall's basement if you can't find something specific. Plus, there's the best Chinese restaurant in town nearby."

"The Russian girl at the front desk is very cute. She has been to China and knows a little bit of Chinese! All the staff are friendly~ The room is very clean, you need to change into slippers when entering the accommodation area, the price is affordable! like!"

"تعامل ونظافة وموقع الاخوان في الاستقبال قمة في الذوق والاخلاق … نتمنى لهم التوفيق ولنا زيارات اخرى لهذا المكان الجميل"