Excellent onsen Hotel surrounding with beautiful garden. the staff in the hotel is nice and super-helpful, though I wish they could find more english speaking workers. Room is clean and food is delicious. Wish I could have spent more time in the hotel! Definitely will come back to enjoy!
Suitenkaku was our first stay in a Ryokan. Those who want to visit Tottori, Izumo and Sakaiminato will find Matsue well located, while the Ryokan is next door to the Ichibata railway deserving the Izumo Taisha. The room was renovated and very spacious, offering a direct view to the lake. Above all, the staff was absolutely friendly and helpful. Real Omotenashi !
We are fully satisfied with our stay. Will repeat for our next stay in the area.
I couldn't get a room at my usual hotel so I stayed here.
It's right in front of Izumo Station and the shuttle bus to Izumo Airport is right in front of it.
There are convenience stores nearby, Seven and Lawson, so you won't have any trouble having dinner at a nearby izakaya.
The room was also very clean.
There was a morning newspaper service in the elevator hall.
There aren't many long-term stays, so there is no laundry, so I went to a coin laundry about a 5-minute walk away.
They do dry cleaning.
The only thing that bothered me about my stay was the shower curtain! It smelled like damp laundry, so I couldn't relax in the bathtub.
I think they're busy, so even if it's impossible to dry it properly every time, I wish they could at least make it possible to change it.
Other than that, it was really good.
Also, you take the amenities you need from the lobby up, but
It said that you can only have one per stay.
I'm a woman, and I don't do much skin care, so one pouch of lotion and cream was enough for me to use morning and night, but I think it wouldn't be enough for someone who takes care of things properly.
However, I realized that the location in front of the station is really convenient, so I'd like to visit again if I can make a reservation.^_^
Very good value. Double room is spacious for two people. Bathroom is also spacious. Room, lobby, and public bath are clean. Very close to the Matsue station (less than ten minutes walking). Convenient and would return again. It wasn't super cheap when we booked, but it's definitely a case of getting what you pay for.
Everything was perfect! The staff was kind, helpful, and extremely efficient, as always in Japan. I loved the delicious ramen served in the evening, the relaxing onsen, the peaceful atmosphere, the impeccable cleanliness, and all the extra services included. The location is also very convenient, just next to the station. I would have loved to stay more nights, but unfortunately, there was no availability. I really hope to come back!
It’s really a very good hotel. I didn’t expect anything from Shimagen, but from the beginning of landing at Izumo Airport, all the way to the hotel, I met very warm and friendly people. The staff of the bridge management were very enthusiastic and responsible. The design and facilities of the hotel can be said that I have lived in the top three in all Japanese hotels. The design is obviously very attentive, convenient and practical, not fancy, simple and generous, and the room is really clean. The hotel is on the right hand side of the station and the traffic is convenient. The reception staff at the front desk were not only enthusiastic and patient, but also specially printed the Chinese version of the hotel guide, moved, great praise! ! !
When you leave the station, don't rely on Google Maps for directions as it might send you on a long detour. Instead, just turn left and the bus stop is right there. The hotel rooms are quite spacious, and they even offer hot spring services, which is a fantastic perk! The front desk staff were all incredibly friendly and helpful.
Although the public areas of this hotel look outdated, the rooms are modern and clean. However, the room is too small for two people. Considering the location and price, it's decent for just an overnight stay.
Very Good
57 reviews
8.3/10
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8,9/10
Very Good
AANDREAS NUR JAHJAMatsue Excel Hotel Tokyu was our 5th hotel in this journey, and honestly, it set the bar pretty high.
The location was hard to beat — right opposite Matsue Station, and it could be easily reached through an underpass, which was especially helpful when travelling with big luggage or during bad weather.
One big surprise for us was the check-in experience. We arrived at the hotel at around 11.30am, fully expecting to leave our luggage and return later, but we were told that our room was already ready and we could occupy it immediately instead of waiting until the usual 3pm check-in time. It also seemed that they upgraded our booking to a Standard Double Room, which made the experience even better. Two thumbs up for this hotel.
Even though we had booked a Standard Single Room, the space genuinely surprised us. The room came with a queen bed and was more than comfortable for two of us. We were able to fully open our large suitcases without feeling cramped — something that is not always guaranteed in Japanese hotels.
The room layout was practical and well thought out, with a proper TV console and work desk with a chair, a single sofa with a small table, an air purifier, and a fridge. The TV model was a bit outdated, though it did not affect our stay.
The bathroom was also spacious, with a proper bathtub that allowed us to stretch our legs comfortably after long days out. The bed was very comfy, and they provided two pillows for each of us, which made our sleep even better.
Amenities and bottled water were provided at the lobby area, which we found convenient. We paid around SGD159 (JPY19,000) for two nights, and it was excellent value.
Overall, it was one of the best hotels in this journey, and we would gladly stay here again.
AAnonymous UserThe hotel is located near Matsue station. The front desk agents were very polite and did their best to talk to me, despite my very broken Japanese. Guests are given a locker, protected by a keycard. The locker itself was good enough for me, who took only a conventional backpack and a pair of shoes, but might not be enough for those who are not traveling light like that. The bathrooms were shared and quite clean, fully furnished with amenities for showers and personal hygiene. WiFi was included and it was quite decent for general use, even when inside the shared bedroom. The bed capsule had a pillow and a blanket, lights and power outlets for phones. I had more space than I imagined, enough for me to sit on the bed. The only downside of this room type was air circulation, probably due to the hot climate that's been the standard here in Japan lately, but I think the fans could work more efficiently or the capsules could use an AC outlet. Other than that, I recommend this location and will certainly stay with them again.
GGuest UserIt's a very small place. There are few young Japanese people. They are all local middle-aged and elderly people. The hotel staff can hardly speak English, but we can communicate smoothly by gestures. It costs about 50 RMB to take a taxi from the JR station to the hotel. There is no hotel email address when booking through Ctrip. It may also be that the hotel does not have it, so we can't contact the hotel to pick us up. We can only wait for an empty car at the station. When leaving, it is much more convenient to get a free drop-off. There is a drop-off schedule in the picture. Please tell the hotel front desk in advance.
GGuest UserThe hotel staff are very polite and will introduce tourist attractions in Songjiang. The hotel facilities need to be improved and the carpet needs to be updated. The breakfast is acceptable, including fried eggs with herring, etc.
GGuest UserVery good value. Double room is spacious for two people. Bathroom is also spacious. Room, lobby, and public bath are clean. Very close to the Matsue station (less than ten minutes walking). Convenient and would return again. It wasn't super cheap when we booked, but it's definitely a case of getting what you pay for.
GGuest UserVery pleasantly surprised, the room was very comfortable, the sea was outside the floor-to-ceiling window, the private soup pool was great to watch the sunset, and the minibar was free in the first round and the local sake was delivered. The dinner was great and the price was right. But there are 8 rooms that are not very good for weekends and need to be early in advance. Since there is nothing to eat nearby, it is best to book dinner on the official website, and you can make a rice ball to take away after eating rice. The breakfast is also very generous, it is Japanese style, and it is very full. The station is inconvenient to the hotel. It is best to rent a car at Izumo Station. If you take JR to Oda, you can taxi but it is difficult to take a taxi. You can let the hotel help you book a taxi.
RREI YSIt’s really a very good hotel. I didn’t expect anything from Shimagen, but from the beginning of landing at Izumo Airport, all the way to the hotel, I met very warm and friendly people. The staff of the bridge management were very enthusiastic and responsible. The design and facilities of the hotel can be said that I have lived in the top three in all Japanese hotels. The design is obviously very attentive, convenient and practical, not fancy, simple and generous, and the room is really clean. The hotel is on the right hand side of the station and the traffic is convenient. The reception staff at the front desk were not only enthusiastic and patient, but also specially printed the Chinese version of the hotel guide, moved, great praise! ! !
GGuest UserSuitenkaku was our first stay in a Ryokan. Those who want to visit Tottori, Izumo and Sakaiminato will find Matsue well located, while the Ryokan is next door to the Ichibata railway deserving the Izumo Taisha. The room was renovated and very spacious, offering a direct view to the lake. Above all, the staff was absolutely friendly and helpful. Real Omotenashi !
We are fully satisfied with our stay. Will repeat for our next stay in the area.
Ttravel with IlaEverything was perfect! The staff was kind, helpful, and extremely efficient, as always in Japan. I loved the delicious ramen served in the evening, the relaxing onsen, the peaceful atmosphere, the impeccable cleanliness, and all the extra services included. The location is also very convenient, just next to the station. I would have loved to stay more nights, but unfortunately, there was no availability. I really hope to come back!
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