Clean and welcoming. Great customer service. Quick response to emails and phone calls. Overall, it was a very good experience, so I will return again soon.
Stayed at AKL Kiwi for a night before early flight to ZQN the next day. Getting to the hotel via shuttle (yellow bus) was straightforward but you need to carry your own bags on/off the bus. Hotel had 2 floors and if your bags are heavy and your room on 2nd floor, there are no elevators .
Room-wise it was OK but door knob was quite weirdly placed (I'm 5'10” and had to bend down to insert key into the lock). Quiet location, clean but no elevators.
I have to highly commend you on your staff members, especially Hamal (I'm sorry I hope I have that right) on reception. She is just the loveliest person and such a great welcome to your hotel. We had a food and beverage credit so dined at Tiger and were very impressed with our meal and service. Paid parking was great and secure. The bed was very comfortable and the shower pressure was good. Unfortunately we probably won't stay again as the noise of the road, the hallway, and lack of sound proofing between rooms made it quite difficult to sleep. But I think I'm sensitive to noise.
The hotel was excellent. The location is fantastic but soured by being accosted by an apparently deranged or addicted person (or both) outside on the street. Not the hotels fault but I despair at what central Auckland has become. Sadly I didn't have a chance to try the hotel restaurant but appreciated the discount voucher.
Very busy and vibrant hostel with a bar attached. The bed was comfy but the room was lacking furniture - there was a chair but no proper table. Shared washrooms were well kept by everyone. A little distance from the main shopping area but near to sky tower (where you can get a chartered bus from the airport).
Don't bother to do pre check-in online - they asked for a card for deposit / incidentals, and the card got charged for the rooms even though I have paid trip.com. Although the staff was prompt to do refunds, but lost like $20 on unnecessary fx rates and credit card fees. You will need to give your details onsite anyways, so save the time on something else.
It would be better if the staff were more welcoming, but I guess it is tough with so many guests to handle every minute.
Very modern room, spacious and nice decor. Coffee machine provided. Big fluffy towels and robe. Friendly reception and concierge staff. SkyDrive station is directly across the street. Very convenient to/from airport for just NZD20.
Breakfast was decent but a bit repetitive, so it would’ve been nice to have some different options on different days. The location was great and really convenient, but cleanliness could definitely be improved — the bathroom and cups weren’t properly cleaned. There’s no on-site hotel parking, and the alternatives were quite expensive. The most cost-effective option was Victoria Street parking, about a 5-minute walk away. The hotel charged $59 per night for Wilson Parking, but it came with limitations, which made things quite difficult. On the plus side, complimentary dental kits were provided, which was a nice touch.
I had a great stay at Abstract Hotel! The location was perfect, the service was top-notch, and everything was spotless. The bed was incredibly comfortable, I just really wish the room had air conditioning—it was way too hot, and I struggled to sleep because of it. Also, I wasn’t a fan of the scent of the bathroom products, and since I only stayed one night, I hadn’t brought my own. But that’s an easy fix for next time!
Overall, I absolutely loved my experience. The staff was so lovely, and I even made new friends during my stay! I’ll definitely be booking here again the next time I’m in Auckland.
We arrived late after going to a show and the staff were very nice in getting us sorted. It took a while to heat the place up, but once we figured out the air conditioner, it was fine. Beds were comfortable and the kitchen was great for our needs. The water in the shower was luke warm and even with an extra blanket, it was not warm in bed. Also, the cleaners must have sprayed the place top to bottom with air freshener because the scent was overpowering. However, the location is great and the cost was very reasonable, so all up, this was a good deal for us.
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100 reviews
9.0/10
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7.0/10
RRobertThe outside of the hotel looks a bit crappy but the room is neat and clean.
The location is amazing because it is really super close to the airport and they offer shuttle service.
Service was good but there was no reception and had to go to the motel next door, but the staff there was very helpful.
LLyn KhooI stayed at this hotel for one night and it is incredibly convenient, especially because it’s within easy walking distance to the airport terminal. This made it perfect for a short layover or early morning flight without the stress of arranging transport.
The room was clean, quiet, and well-equipped for a comfortable stay. The staff was friendly, and check-in was quick and smooth.
A solid choice for travelers looking for comfort and unbeatable airport access. I’d definitely stay here again for the convenience alone.
王王All aspects of the hotel are acceptable, but please pay attention to the issue of refund
A deposit of 150 yuan is required at check-in. When you swipe your credit card, you are asked whether you want to spend or pre-authorize.
Check out to confirm that there is no loss deduction, and no refund will be seen after five days, call to ask, saying that the operation failed when refunding, and ask me if I have another card
I didn’t argue too much and provided another card number, but obviously, my card is always easy to use, and why not contact the customer if the refund fails? They have phone and email
Guests staying please keep the check-in date and room number, so as to avoid similar situations, you can make it clear
GGuest UserArriving at the international airport, we needed to depart the next morning on a domestic flight so opted to stay at the Gateway because it was on the route of the free bus with accommodation. $8 pp if no booking. The Hotel looked shabby from the outside, however was really surprised at how clean and comfortable the rooms were, we also dined in the restaurant, large portion, food, and reasonable prices would definitely stay again.
GGuest UserChecked in on Christmas Day. After checking in in the afternoon, the kids wanted to drink mineral water. The nearby shops were not open. May at the reception was very friendly and took out 2 bottles of mineral water from her car. Thank her very much. Because of her, I can give a good review to the hotel.
JJobi TWe had a fantastic stay at this hotel! The facilities were excellent, offering everything I needed for a comfortable and relaxing experience. The rooms were spacious, modern, and impeccably clean. The staff was also friendly and attentive, ensuring a pleasant stay from check-in to check-out. Highly recommended for anyone seeking a neat, well-equipped hotel.
It was little far from airport , but there is a yellow bus which connects airport and hotels every specific intervals.
GGuest UserThe location is quite good and the room is large and bright. The car can park just outside the room.
But there is no space to put the clothing in the toilet. We cannot watch TV since it relies on wifi and the signal is very poor. We have 4 ppl but only 3 can connect wifi. My access card cannot work and no one at reception can help even I waited for 10 minutes. Luckily I met a housekeeper who can assist me.
GGuest UserHave stayed here before and find it the best value for a place to stay overnight close to the airport with a free shuttle. Reception staff pleasant on arrival and departure. Didn't use the restaurant for dinner or breakfast but looks nice. Would stay here again if the price remains lower than other options.
JJiaKangOverall are very good location for holiday stays. Stayed for 2 nights and it was great. Nice clean room, nice location not in the noisy city centre but not far from CBD. Staff was friendly and helpful. Would prefer higher floor level for better harbour view.
TTaylor Alicia JosephineBeing in town for an overnight staycation with attending to Auckland Cabaret Festival event, I thoroughly enjoyed the hospitality of Marsden Viaduct Hotel. My room was beautiful with a wonderful balcony view and bubble bath to pamper in as highlights. Within close walking distance to bars, restaurants and a captivating vista of the viaduct, it’s a wonderful way to feel elsewhere on holiday whilst being in the heart of the city. I’ll definitely stay here again and highly recommend.
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