Hotel is in a good location about 5/7 minutes from the airport. It’s a resort, on the 1st floor of Gardens Mall Salalah. We had issues when we arrived, the gave us a standard room while we booked king room (the staff told us, that is referring to the bed size) this should not be the title of the listing (King Room etc). We got in touch with trio who were extremely helpful, the entire team, promptly. Had this been a European company, god help us, honestly (we all know when it comes to the crunch, not majority live up to their sales pitch). We took it upon ourselves also and had a word with the manager regarding this issue, who was happy to upgrade us to a very good room. We did spend a night in the standard room but it was still a very decent room. As mentioned before we done out locally so not sure about the food, conveniently located, take the lift straight down to the mall, this has a hyper market (carrefour) and Lulu is a walk down from the Mall (walking is not an option, you can it’s a bit of a walk with no pedestrian access). Staff friendly except one lady at the desk when asked for two glass sent the smallest cups via room service (glass are for restaurant only, we were told) but another kind lady at the desk in the morning (when requested sent these over). Would we stay there again? Yes, we would but make sure you check which room you are booking. Hats off to trip.com for being there with us all the way. The beach is a taxi ride away, the picture here is from Al Haffah beach and the frankincense being sorted by workers from Bangladesh. Remember to buy your Lubaan from salalah for cheaper and better quality. Thank you to Amjad and the manager for the upgrade. Ma Salaama
Hilton Hotel is very close to the Salalah free zone, just across the street. It costs 10 Omani riyals from the airport, which is not too outrageous. I hope this can help more domestic friends.
A quite old hotel. Renovation is needed for furniture and decoration.
Choice for breakfast was unfortunately poor
Be ready to be charged for brewed coffee on breakfast
At the same time staff was friendly and always involved. One example is when painkiller was brought to me by Umed in the middle of the night. I do appreciate so much such attitude 🧡
We sat in the hotel for 3 nights and mr .adnan ( Omani man ) he give us upgrade of the room to a villa with a private pool and the name of the room was (oile) in Arabic words ( zaytona)
The resort was a series of hotels (Grand Hyatt)
The location is an hour away from Salalah, which made the place quieter and far from the noise, the sound of the sea and the lights at night makes you live an experience between (the desert and the sea)
The service of the staff in the hotel is one of the best things possible and the existing schedule and events carried out by the hotel for guests indicates their interest without the need to go down to Salalah.
The hotel is a place to settle and enjoy the tranquillity of nature without the need to go to another place.
Cleanliness of the place, food, cleaning of rooms, service of the staff through diversification in hospitality to express their welcome to guests.
There are classes to learn the cook and the offers offered by the spa to guests.
The hotel's appreciation of the employees by honouring them and celebrating them, which I found in the place of residence, which reflects on the employee's giving the inmate everything he needs with love.
The experience in general is 100%, it deserves every word of thanks.
- Special thanks to reservation team ( Naveed ) for doing his best to fix my reservation after my flight delay, and special thanks to the manager ( Suranga ) for his cooperation and understanding.
- Special thanks to Housekeeping ( Rjoo ) , he is very nice and friendly and helpful.
- Thanks to housekeeping Staff Taimoor & Ahmed.
- I liked the breakfast menu, moreover the breakfast chefs, and restaurant staff are friendly.
- Ps. This is my second stay at the hotel, both times the hotel misspelling my name on the reservation which bothers me!
Very friendly staff that gave us an upgrade without cost, and helped us with all our inquiries. We got help to rent a car, the food tasted good. There's a Tivoli right next door which had fun rides, market, and great tasting food. The location is perfect for Salalah, close to the airport and city. The resort has a couple of years on its neck and could benefit with renewed furniture. The room was cleaned meticulously each day with new towels etc, all in all a very good experience and would recommend it.
Excellent Hotel/Resort location, service, and staff. The only shortcoming was cleanliness in the lobby toilets especially near the restaurant. It needs close attention and follow up with house keeping responsible for continuous monitoring and far frequent checks by responsible janitors.
I was impressed by the high caliber executive of facility, Mr. Omar Shahin, and front desk manager Mr. Mena who demonstrated exceptional skills in addressing concerns we raised about the room assigned to us. Their quiet demeanor and wisdom truly made it up for our entire stay.
Keep up the excellent work gentlemen & ladies.
GGuest UserHotel is in a good location about 5/7 minutes from the airport. It’s a resort, on the 1st floor of Gardens Mall Salalah. We had issues when we arrived, the gave us a standard room while we booked king room (the staff told us, that is referring to the bed size) this should not be the title of the listing (King Room etc). We got in touch with trio who were extremely helpful, the entire team, promptly. Had this been a European company, god help us, honestly (we all know when it comes to the crunch, not majority live up to their sales pitch). We took it upon ourselves also and had a word with the manager regarding this issue, who was happy to upgrade us to a very good room. We did spend a night in the standard room but it was still a very decent room. As mentioned before we done out locally so not sure about the food, conveniently located, take the lift straight down to the mall, this has a hyper market (carrefour) and Lulu is a walk down from the Mall (walking is not an option, you can it’s a bit of a walk with no pedestrian access). Staff friendly except one lady at the desk when asked for two glass sent the smallest cups via room service (glass are for restaurant only, we were told) but another kind lady at the desk in the morning (when requested sent these over). Would we stay there again? Yes, we would but make sure you check which room you are booking. Hats off to trip.com for being there with us all the way. The beach is a taxi ride away, the picture here is from Al Haffah beach and the frankincense being sorted by workers from Bangladesh. Remember to buy your Lubaan from salalah for cheaper and better quality. Thank you to Amjad and the manager for the upgrade. Ma Salaama
SSafwaanVery nice hotel in ideal location. It is on the Mwasalat airport bus route. You can easily see the building from outside and there is a mosque almost opposite two minutes walk. There is a restaurant next door selling reasonable price food and bakery items.
For Asian food, English tea or burgers and chips there is a very nice coffee shop if you take two rights out of the hotel. Grocery shops are within walking distance as is the Sultan Qaboos mosque. In fact if you like walking like me then it's easy to visit the beach, hafa souq, fruit market,
The hotel has a nice exterior, fresh coffee in the lobby and a nice frankincense fragrance. The receptionists are polite and friendly, as are the cleaning staff. The hotel is clean and there is a laundry service too. There is disabled access outside and a lift for ease of daily use for everyone.
The room was clean with bathroom and free soap and tissue paper. There was a fridge in the room and tv. Most of the rooms have windows. Mine didn't but the manager offered to swap it. I stayed as it was good for sleep and it has a mini window for light. Anyway I cannot complain as the manager was so helpful.
The bed was just right for me and the linen was fresh( I didn't take a photo as my photos was all taken last minute)
It was nice and clean overall and the pace of Salalah is just right for me and plenty of walking opportunities. Many Arab people stay here too. It is one of the better hotels due to the bus route and the location. I am glad I found it on this app. The price was good too
FFatima AlmeadadiWe sat in the hotel for 3 nights and mr .adnan ( Omani man ) he give us upgrade of the room to a villa with a private pool and the name of the room was (oile) in Arabic words ( zaytona)
The resort was a series of hotels (Grand Hyatt)
The location is an hour away from Salalah, which made the place quieter and far from the noise, the sound of the sea and the lights at night makes you live an experience between (the desert and the sea)
The service of the staff in the hotel is one of the best things possible and the existing schedule and events carried out by the hotel for guests indicates their interest without the need to go down to Salalah.
The hotel is a place to settle and enjoy the tranquillity of nature without the need to go to another place.
Cleanliness of the place, food, cleaning of rooms, service of the staff through diversification in hospitality to express their welcome to guests.
There are classes to learn the cook and the offers offered by the spa to guests.
The hotel's appreciation of the employees by honouring them and celebrating them, which I found in the place of residence, which reflects on the employee's giving the inmate everything he needs with love.
The experience in general is 100%, it deserves every word of thanks.
CCorinne_UAEOverall one of the best hotels I ever stayed in. Side note; I live in the UAE, where 5 stars hotel are really common.
The rooms are spacious, beautifully designed, the beds super comfy and the washrooms are every woman's dream (lightning, mirrors and amouage amenities).
Staff is super attentive, accommodating and naturally friendly. They actually love what they do and we as guests can feel it's authenticity - which makes everything dining experience really special. The food was beyond delicious and the variety in the buffet made it hard to choose and even harder to not overeat.
Congratulations to the management and leadership of the hotel team - you truly do an amazing job.
I will definitely be back!
GGuest UserExcellent Hotel/Resort location, service, and staff. The only shortcoming was cleanliness in the lobby toilets especially near the restaurant. It needs close attention and follow up with house keeping responsible for continuous monitoring and far frequent checks by responsible janitors.
I was impressed by the high caliber executive of facility, Mr. Omar Shahin, and front desk manager Mr. Mena who demonstrated exceptional skills in addressing concerns we raised about the room assigned to us. Their quiet demeanor and wisdom truly made it up for our entire stay.
Keep up the excellent work gentlemen & ladies.
SSafwaanNice hotel within vicinity of several food establishments including next door and has mosques nearby. It is on the bus route. The famous Sultan mosque is in walking distance.
It is a nice and calm hotel and no noise from fellow guests. I went in November and stayed one week
Lift has ramp for luggage and lifts. It is a calm place. Room is nice and clean with furniture. Bathroom is also nice and clean. Complementary toiletries. Staff are very polite and also arranged for some frankincense for my room. I have never used it before so that was really nice of them
DDmitryA quite old hotel. Renovation is needed for furniture and decoration.
Choice for breakfast was unfortunately poor
Be ready to be charged for brewed coffee on breakfast
At the same time staff was friendly and always involved. One example is when painkiller was brought to me by Umed in the middle of the night. I do appreciate so much such attitude 🧡
AAnonymous UserStandard room, average living environment, old facilities, but there is a big supermarket next to it. The coffee shop downstairs looks average, but the equipment and beans are good, and the products are good.
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