Please note: This review was written during the COVID situation.
I am giving only a 3/5 on service because when we arrived (after walking by the ”friendliest hotel in Vermont” sign) we were told unapologetically and stone-facedly by the young man at the desk that they ”would have called as a courtesy” but my ”location didn't come through the reservation system” that I can't stay there unless we've quarantined 14 days with no grocery shopping or visiting with family or friends. He said that Vermont's policy is that if your county has more than (some # I don't remember) active cases per million, you can't stay there. (Never mind that my county has only 130,000 people / 52 active cases -- so I guess they multiply to get the per Million number???) I had pre-paid for this room, so LUCKY FOR ME because I work from home and have no social life, I was able to stay. I never thought a thing of it when making the reservation as here in NH and Maine, all the radio ads say that Vermonters can visit ”without restriction” so it never occurred to me to check what Vermont had to say about us. I don't know if this is a Trip.com problem or a Comfort Inn problem --- But SOMEONE should be calling people. Imagine if you got turned away after a long trip?? And Rutland is ”Central” Vermont so it's probably at least 45 minutes to any state border if you need a new hotel.
Facilities: I give a 2/5 and again, not sure if this is Trip.com's fault or Comfort Inn's - but there is NO BREAKFAST due to covid. If you are like me and factor breakfast into the cost of a hotel, this would be helpful info. Yes, I knew they probably wouldn't have a buffet, but they could have done a little bag breakfast or a coupon to McDonald's (next door) or something to make up for the fact that they advertise something that they don't have. The indoor pool was also closed, which I anticipated. But again, that should be stated when booking - if I had little kiddos and they were looking forward to that and we found out it was closed on arrival, that would be bad. Incidentally, I work for a place in NH with an indoor pool and they open by appointment so only one family is in one area at a time - something to consider. Imagine the great reviews you'd get if a family could have private pool time on vacation!
That said, this hotel was renovated since last I stayed there. Ice was clean. Room was clean. Housekeeper was just as nice as she could be. The front desk lady on day 3 (checkout) was very nice too. Wifi was easy to access.
Lesson from this visit: Take it upon yourself to CALL THE HOTEL before arriving to find out protocols. Don't do the we-pick-the-hotel option on if you care about the amenities like breakfast and pool, because you won't be able to find out what's available before you find out what hotel you got.
Message to Comfort Inn: Reach out to people before they drive 4 hours to get there. And when they do get there, try to be nice and pleasant, that will get you a lot further.
Message to Trip.com: UPDATE YOUR SITE FOR COVID.
The hotel was clean and in great condition. The staff was fantastic and friendly and always went the extra mile. The breakfast was great with many options and again the staff was so friendly and accommodating. Pool was clean and the kids had fun. I would 100% stay at this hotel again and I recommend it to others. Their service, care, friendliness and customer service should be a benchmark to all hotel and customer service representatives
It is a relatively old hotel. The attitude of the front desk clerk when checking in was not cold or hot, which made people feel a little uncomfortable. The breakfast is very simple; there is free coffee and hot water; the room facilities are relatively old and the cleanliness is average; the self-service washing machine provided by the hotel is very old, and it does not look clean, it seems that no one has ever cleaned it.
In short, it is a very average hotel that you can stay in when you need it. However, the price is not cheap in the autumn season to see the scenery.
With a stay at Smart Suites on the Hill in South Burlington, you'll be within a 10-minute drive of University of Vermont and Church Street Marketplace. This hotel is 0.4 mi (0.6 km) from Magic Hat Brewery and 1.4 mi (2.3 km) from Overlook Park.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.
Make yourself at home in one of the 70 air-conditioned rooms featuring kitchenettes with refrigerators and dishwashers. Complimentary wireless internet access keeps you connected, and 37-inch flat-screen televisions are provided for your entertainment. Conveniences include desks and coffee/tea makers.
We went to visit our granddaughter who is a freshman at UVM this year. Hotel was not too far from her. Only two exits on the highway. Very clean and welcoming staff everywhere. From the front desk receptionist to the housecleaning to the employee who saw us with luggage wheelie who offered to return it for us. Quiet hallways and very comfortable room with a fridge. We would definitely stay here again!
I made a reservation for a few friends. The hotel is close to the airport, facilities, services, breakfast, etc. are ok, the service is good, but it is just to enjoy the autumn season, the hotel's price/performance ratio is not high.
Very clean and well maintained. I absolutely loved every single sec. Two besds breakfast was ok coffe was great. I absolutely recommend throwing is to everyone
South Burlington definitely need a car to get to Burlington proper. They do have a shuttle bus though that runs to like ten pm I think. The king bed with bath doesn’t exist , the bathtub is kind of old school. Checking in can be slow (waited in line for a bit). Refrigerators in room but no microwave, one exist in lobby. Gym is ok, indoor swimming pool is nice, gym isn’t 24 hours. Room was ok.
The hotel has been refurbished, but the toilet is still a bit of a problem. But there is nothing wrong with using it carefully. . . Everything else is fine
Very Good
101 reviews
8.3/10
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8.6/10
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CCicy JinThe oldest small hotel in the town. It has a strong English style and ancient furniture. The photo is very warm.
We booked the room three months in advance and the hotel upgraded us. We were very satisfied👍
We had dinner at the restaurant on the first floor of the hotel at 7:30 in the evening. We originally wanted to have lobster pasta, but maybe we went late and there was no lobster. We changed it to beef pasta and it tasted the same👍
The portion of the dish is so large that it’s a waste if it can’t be eaten by two people…
MMAOYONGThis is the second time I have booked this hotel, the transportation is more convenient, there are a lot of parking spaces, free parking, the variety of hotel breakfast is OK, but there are fewer restaurants to eat nearby.
KKatieWhen we arrived, the front desk staff were very kind and welcoming. We were told we could eat at the restaurant right off the lobby so we planned to eat dinner there. When we arrived at the restaurant 20 mins later, they told us we could not eat there unless we had made prior reservations due to a wedding they had next door. The lady told us “we have to prioritize the wedding of 200 people”. I asked where we should eat and the lady shrugged. One of the waiters, who was very kind apologized and recommended the bar . They had some dishes from their restaurant menu. We were pretty irritated because we were both exhausted and the lady was very rude to us. We watched 20+ people get turned away from eating dinner due to this wedding. I completely understand that they need to focus on a wedding and the food for the wedding, however we should’ve been told about this when we arrived that the restaurant wasn’t available unless we had already made a reservation. The resort is very nice and there was a lot of fun things you can do there, but some of the staff were quite unkind.
GGuest UserGreat location, close to downtown and right across a Target and close by to Trader Joe's.
Not much food around the area though.
The hot tub wasn't working when we went, also the 'heated pool' was not heated at all.
Rooms are outdated but you can tell by the photos.
GGuest UserThe fire pjt was excellent at night for a quiet wind down. The room could probably be cleaner or maintained better as the pipe in the room are quite obvious and can see the holes near the edge of all walls inside the guest room. but appreciate it as the hotel is located at a country side.
My personal white bath towel was taken away by the housekeeping team because it looked similar to the hotel's towel. luckily it was found right before we check out. Thanks to the concierge and housekeeping team.
GGuest UserNot my first time staying here nor will it be my last. The rooms are simple but just what I'm looking for when in the area. They have a sauna, indoor pool, and an outdoor hot tub. The property is up against a creek and they have a couple places with fire pits right by it. During the ski season there is also a bar downstairs that's a cool place to hang. The small lodges on the edge of the property are really cool and comfortable too!
CChinSouth Burlington definitely need a car to get to Burlington proper. They do have a shuttle bus though that runs to like ten pm I think. The king bed with bath doesn’t exist , the bathtub is kind of old school. Checking in can be slow (waited in line for a bit). Refrigerators in room but no microwave, one exist in lobby. Gym is ok, indoor swimming pool is nice, gym isn’t 24 hours. Room was ok.
GGuest UserLocation was great. Pool are outdoor area were exceptional. The guest rooms are in need of being updated. The staff could have been friendlier. We were charged $25 for checking in an hour before check-in time. Our room was ready so there was zero time/effort for us to check in a little early. Definitely a bad policy.
AAnonymous UserWe really enjoyed our stay here. It felt very homey. Price was just a bit steep than usual probably since we booked this last minute during peak foliage when almost everything was already fully booked in Vermont. They take your breakfast orders upon checkin. There's also a restaurant next door.
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