The cabin was pretty good overall. Just something to keep in mind, if you're staying in a duplex, you'll want to pay attention to whether you get the top or bottom unit. This time we were in the bottom unit and it was a bit noisy; you could hear the sounds from upstairs. The bathtub was also a little worn and it was the only shower option. Aside from that, everything else was quite nice.
This is my second time staying here. As a stopover on the way to Banff, the price after tax is less than $60, which is absolutely cost-effective. What's more, the lake and mountain scenery of Vernon itself is amazing enough, so it is definitely an affordable choice.
The room was new, clean, and beautiful, and the bed was very comfortable. The view outside the window was also stunning. The only downside was that when we arrived an hour and a half before check-in, they wanted to charge us 60 CAD for early check-in. We ended up negotiating an upgrade to a better room for an additional 20 CAD.
My daughter loved our room and pool, we stayed overnight. Pleasant hotel staffs. And thank you very much for granting my request for giving us an amazing view by the river. Highly recommended.
All the best,
Arcy
It’s my first Best western in few decades. Pleasantly surprised by the modernity and cleanliness.
Room is comfortable and compact with all the basic touches and a good layout.
The free breakfast was a nice touch.
Location is perfect for one night stay to get in and out from the highway.
Staying here for an early flight out of Vancouver was incredibly convenient! It's right inside the terminal, and you can even take the SkyTrain to the outlets for free. The room truly lives up to Fairmont standards – a palatial style with Le Labo toiletries, just lovely! ❤️ The room amenities are new and spacious. Even though it's at the airport, it's completely soundproof, so you can sleep peacefully. The bedding is excellent too. 😊
Very good. it would be impossible to find better especially for the price. The place was clean, well appointed, nice view out of the window.
Brand new furniture, comfortable large bed, clean, coffee in the room, breakfast included …
I arrived past midnight after over 30 hours traveling and the breakfast was from 6.30 until 9 but I only woke up at ten, I still went downstairs to check and the manager on duty said no problem and a nice breakfast of cereal, omelette, sausages, toasts jam, various juices and coffee …
The only thing was no elevator but they took my luggages up without having to ask and same in the morning they took them back down
I am impressed and very satisfied
Hotel near Downtown,Vancouver98.6% of visitors choose this area
JJiurizuyin2025.10.08
The location is super convenient! You can walk to Stanley Park, and it's just a few minutes' walk to the famous Robson Street, where you'll find plenty of options for dining and shopping. There's even a free shuttle to Capilano Bridge Park right around the corner, in front of the Hyatt Regency hotel, which is incredibly handy.
There are tons of restaurants and cafes nearby, making this one of the best locations in downtown Vancouver. The service was also good, and the little handmade doll in the room was really cute – though it costs $40, which was a bit of a shame, haha.
Check-in and check-out were both quick. The only downside is that the price isn't cheap, and it can be a bit unaffordable during peak season. But having experienced it once, it was definitely worth it.
I called the hotel before my flight to ask about the shuttle bus service, and the girl who answered was like a robot in her answers and didn't seem interested in giving me very detailed or friendly answers. I was a little worried about finding the bus and asked if there was anything I needed to know about how to find the bus, and instead of explaining that the bus would have the name of the hotel on it (which was the case in the end, but isn't always the case in my experience- and I have travelled a lot) she just very robotically said to go to the charter pick up area. The shuttle bus was the main reason I booked this hotel, and I was a little bit choked by this interaction.
The room was okay, it was clean, but confusingly unlit. The only light connected to a switch in the room was by the door, the rest of the room was lit only by 4 lamps (one of which didn't work) and it was incredibly dark in the room, even in the morning hours after the sun rose. The comforter on the bed was just a piece of batting sandwhiched in between two white flat sheets rather than a duvet cover. It would have been a nice service to have brought me a toothbrush to my room when I called down to the front desk and requested one, instead they made me come to the front desk in my pajamas for one. The hallways stunk of **** covered up by perfume. The guy who checked me in was nice and friendly, even though he had a lineup of people waiting to check in late at night and that must have been a little stressful for him.
Overall, I felt the customer service at this hotel could be improved. Even if $120/night is not wildly expensive for Vancouver, it's still a lot of money, and the customer service doesn't need to suffer as a result.
Very Good
333 reviews
8.1/10
Price from
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JJade TremblayI called the hotel before my flight to ask about the shuttle bus service, and the girl who answered was like a robot in her answers and didn't seem interested in giving me very detailed or friendly answers. I was a little worried about finding the bus and asked if there was anything I needed to know about how to find the bus, and instead of explaining that the bus would have the name of the hotel on it (which was the case in the end, but isn't always the case in my experience- and I have travelled a lot) she just very robotically said to go to the charter pick up area. The shuttle bus was the main reason I booked this hotel, and I was a little bit choked by this interaction.
The room was okay, it was clean, but confusingly unlit. The only light connected to a switch in the room was by the door, the rest of the room was lit only by 4 lamps (one of which didn't work) and it was incredibly dark in the room, even in the morning hours after the sun rose. The comforter on the bed was just a piece of batting sandwhiched in between two white flat sheets rather than a duvet cover. It would have been a nice service to have brought me a toothbrush to my room when I called down to the front desk and requested one, instead they made me come to the front desk in my pajamas for one. The hallways stunk of **** covered up by perfume. The guy who checked me in was nice and friendly, even though he had a lineup of people waiting to check in late at night and that must have been a little stressful for him.
Overall, I felt the customer service at this hotel could be improved. Even if $120/night is not wildly expensive for Vancouver, it's still a lot of money, and the customer service doesn't need to suffer as a result.
GGuest UserStaff was totally excellent. The room is clean. Bed is very comfortable. The hot tub was just fantastic. Nice swimming pool. Food was good and I have no complaints at all.
AAnonymous UserThe cabin was pretty good overall. Just something to keep in mind, if you're staying in a duplex, you'll want to pay attention to whether you get the top or bottom unit. This time we were in the bottom unit and it was a bit noisy; you could hear the sounds from upstairs. The bathtub was also a little worn and it was the only shower option. Aside from that, everything else was quite nice.
KkymcuraHotel a bit outdated, soundproofing not very good. But apart from that, everything went well, location is in a safe and convenient place for public transpo. Cozy room.
Only wish 2 things were available: slippers (bec the floor becomes very cold) and drinking water.
JJiurizuyinThe location is super convenient! You can walk to Stanley Park, and it's just a few minutes' walk to the famous Robson Street, where you'll find plenty of options for dining and shopping. There's even a free shuttle to Capilano Bridge Park right around the corner, in front of the Hyatt Regency hotel, which is incredibly handy.
There are tons of restaurants and cafes nearby, making this one of the best locations in downtown Vancouver. The service was also good, and the little handmade doll in the room was really cute – though it costs $40, which was a bit of a shame, haha.
Check-in and check-out were both quick. The only downside is that the price isn't cheap, and it can be a bit unaffordable during peak season. But having experienced it once, it was definitely worth it.
GGuest UserThe hotel is nice, clean and tidy. After all, the price is cheap and the cost performance is very high. The room is not very big but it is enough. It is suitable for business travel. Parking is also convenient. There is a business district nearby for dining.
GGuest UserThe hotel is located in a downtown core area and is easily accessible, meaning walkable to a variety of attractions. Although full disclosure, we have a very high tolerance for walking distance ;) . There appears to be a 24-hour coffee machine downstairs which also dispenses hot water so tea is also available. Unfortunately being a coffee machine your tea is going to taste a little bit like coffee. Overall the rooms are neat, well kept. Although the bed was a little bit too soft for my taste and the carpets throughout really need to be replaced as they look like in a few more years they may even have archaeological value. The HVAC systems are responsive and work very well and the room we were in was spacious and well appointed. The hotel has no restaurant within but they do seem to have an arrangement with a restaurant next door which can be accessed easily and with cover. That being noted, there are many options for both food and beverage in the area.
MM502149****The landlord was very nice, a Chinese person, and the room was very clean and smelled nice. The bed was extra soft and comfortable, the underfloor heating was great, and the room was very cozy. It had a private bathroom and a small closet. You can order takeout nearby at very reasonable prices.
GGuest UserPlace is located at the Main Street. Staffs are so friendly and fast in their service. Room is clean and the amenities are pretty complete (especially as family of four, the mini fridge, plates, spoons, knife, cups, microwave, are very helpful). The only unpleasant thing is we can hear our neighbors talking and they are pretty loud, but not during the night.
GGuest UserThe hotel staff are very helpful. I always leave bags when I’m away skiing for the week.
Checked in quickly.
Rooms are big, immaculately clean, quiet and have v comfy beds. They are also nicely decorated. Got coffee machine, fridge, microwave & good wifi. Breakfast is pretty good. Got some fresh fruit, decent scrambled eggs, yoghurt and porridge if wanting more healthy options.
It has a pool which is nice.
Hall decor is now a bit dated and could do with being re-decorated.
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