Absolutely stunning view. Cabin was older but very charming, we made the most of the fireplace in the room and enjoyed a view of the lake from our balcony. Bathroom was clean with everything we needed. Coffee also provided in the room which was nice. I read the beds were uncomfortable on other reviews and I’d partially agree - not the best but again not the main reason or expectation for visiting emerald lake. I will say the pillows were extremely thin and uncomfortable.
Staff were very friendly and attentive. Shuttle service was easy. Restaurant was pricey but overall good. No wifi or signal in the room is something to be aware of, but heightened the experience in my opinion. Overall, great!
The room was new, clean, and beautiful, and the bed was very comfortable. The view outside the window was also stunning. The only downside was that when we arrived an hour and a half before check-in, they wanted to charge us 60 CAD for early check-in. We ended up negotiating an upgrade to a better room for an additional 20 CAD.
Overall the location of the hotel and the room being clean; however, there were some drawbacks from our experience.
One drawback was the hotel had a scheduled power outage which we never were given ample notice on. When we arrived we were asked if we got an email advising of the power outage and we advised that we received no such email. The day of the outage everything attached to the hotel was shut off except for one elevator for each tower, and all the restaurants within the facility. Had we known prior to arrival we could have may have decided to stay elsewhere for the one night. No compensation offered. The ****** remained open during the outage but restrooms had no water(very unsanitary)
The food court pizza was terrible and the breakfast sandwich did not have much flavour.
The buffet was average but had a nice view of the Frazer River.
It’s my first Best western in few decades. Pleasantly surprised by the modernity and cleanliness.
Room is comfortable and compact with all the basic touches and a good layout.
The free breakfast was a nice touch.
Location is perfect for one night stay to get in and out from the highway.
This hotel is located within Vancouver International Airport, which is incredibly convenient for guests with layovers. The airport isn't far from downtown Vancouver either, and the SkyTrain offers a direct connection. Since we arrived at the hotel in the very early morning, it was difficult to interact with the staff.
Very good. it would be impossible to find better especially for the price. The place was clean, well appointed, nice view out of the window.
Brand new furniture, comfortable large bed, clean, coffee in the room, breakfast included …
I arrived past midnight after over 30 hours traveling and the breakfast was from 6.30 until 9 but I only woke up at ten, I still went downstairs to check and the manager on duty said no problem and a nice breakfast of cereal, omelette, sausages, toasts jam, various juices and coffee …
The only thing was no elevator but they took my luggages up without having to ask and same in the morning they took them back down
I am impressed and very satisfied
Hotel near Downtown,Vancouver98.1% of visitors choose this area
GGinger-9952026.01.08
Facilities: All-inclusive.
Hygiene: Housekeeping needs improvement.
Ambiance: Good vibe, but the nightclub can be a bit noisy.
Service: Feedback provided was promptly addressed, and the staff's attitude was good.
I called the hotel before my flight to ask about the shuttle bus service, and the girl who answered was like a robot in her answers and didn't seem interested in giving me very detailed or friendly answers. I was a little worried about finding the bus and asked if there was anything I needed to know about how to find the bus, and instead of explaining that the bus would have the name of the hotel on it (which was the case in the end, but isn't always the case in my experience- and I have travelled a lot) she just very robotically said to go to the charter pick up area. The shuttle bus was the main reason I booked this hotel, and I was a little bit choked by this interaction.
The room was okay, it was clean, but confusingly unlit. The only light connected to a switch in the room was by the door, the rest of the room was lit only by 4 lamps (one of which didn't work) and it was incredibly dark in the room, even in the morning hours after the sun rose. The comforter on the bed was just a piece of batting sandwhiched in between two white flat sheets rather than a duvet cover. It would have been a nice service to have brought me a toothbrush to my room when I called down to the front desk and requested one, instead they made me come to the front desk in my pajamas for one. The hallways stunk of **** covered up by perfume. The guy who checked me in was nice and friendly, even though he had a lineup of people waiting to check in late at night and that must have been a little stressful for him.
Overall, I felt the customer service at this hotel could be improved. Even if $120/night is not wildly expensive for Vancouver, it's still a lot of money, and the customer service doesn't need to suffer as a result.
Very Good
331 reviews
8.2/10
Price from
MXN$1,810
per night
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8.2/10
Very Good
JJade TremblayI called the hotel before my flight to ask about the shuttle bus service, and the girl who answered was like a robot in her answers and didn't seem interested in giving me very detailed or friendly answers. I was a little worried about finding the bus and asked if there was anything I needed to know about how to find the bus, and instead of explaining that the bus would have the name of the hotel on it (which was the case in the end, but isn't always the case in my experience- and I have travelled a lot) she just very robotically said to go to the charter pick up area. The shuttle bus was the main reason I booked this hotel, and I was a little bit choked by this interaction.
The room was okay, it was clean, but confusingly unlit. The only light connected to a switch in the room was by the door, the rest of the room was lit only by 4 lamps (one of which didn't work) and it was incredibly dark in the room, even in the morning hours after the sun rose. The comforter on the bed was just a piece of batting sandwhiched in between two white flat sheets rather than a duvet cover. It would have been a nice service to have brought me a toothbrush to my room when I called down to the front desk and requested one, instead they made me come to the front desk in my pajamas for one. The hallways stunk of **** covered up by perfume. The guy who checked me in was nice and friendly, even though he had a lineup of people waiting to check in late at night and that must have been a little stressful for him.
Overall, I felt the customer service at this hotel could be improved. Even if $120/night is not wildly expensive for Vancouver, it's still a lot of money, and the customer service doesn't need to suffer as a result.
GGuest UserStaff was totally excellent. The room is clean. Bed is very comfortable. The hot tub was just fantastic. Nice swimming pool. Food was good and I have no complaints at all.
GGuest UserAbsolutely stunning view. Cabin was older but very charming, we made the most of the fireplace in the room and enjoyed a view of the lake from our balcony. Bathroom was clean with everything we needed. Coffee also provided in the room which was nice. I read the beds were uncomfortable on other reviews and I’d partially agree - not the best but again not the main reason or expectation for visiting emerald lake. I will say the pillows were extremely thin and uncomfortable.
Staff were very friendly and attentive. Shuttle service was easy. Restaurant was pricey but overall good. No wifi or signal in the room is something to be aware of, but heightened the experience in my opinion. Overall, great!
KkymcuraHotel a bit outdated, soundproofing not very good. But apart from that, everything went well, location is in a safe and convenient place for public transpo. Cozy room.
Only wish 2 things were available: slippers (bec the floor becomes very cold) and drinking water.
GGinger-995Facilities: All-inclusive.
Hygiene: Housekeeping needs improvement.
Ambiance: Good vibe, but the nightclub can be a bit noisy.
Service: Feedback provided was promptly addressed, and the staff's attitude was good.
GGuest UserMuch better than the average review, very good quality, very cheap price but very ideal overall, moderate location, very good hygiene, good service attitude
GGuest UserHotel location is in the heart of shopping area. Famous landmarks are within few minutes - even Canada Place is just 15minutes walk straight. If you will come from Pacific Central Station - this is just less than USD10 taxi to reach the hotel. Staff are very welcoming. Room is perfect for us - i like the wash room very spacious, towels are well arranged in rack, most importantly it has wooden floors where it's not too cold for the feet. Beds are comfortable to sleep on and room is very quiet. I highly recommend this place - eateries are within 5 mins walk (Mcdonalds, Kfc, Jollibee, Thai, Tacos, Pizza, bars, etc. Stay here is you want best shopping stores and can find anything here
MM502149****The landlord was very nice, a Chinese person, and the room was very clean and smelled nice. The bed was extra soft and comfortable, the underfloor heating was great, and the room was very cozy. It had a private bathroom and a small closet. You can order takeout nearby at very reasonable prices.
GGuest UserPlace is located at the Main Street. Staffs are so friendly and fast in their service. Room is clean and the amenities are pretty complete (especially as family of four, the mini fridge, plates, spoons, knife, cups, microwave, are very helpful). The only unpleasant thing is we can hear our neighbors talking and they are pretty loud, but not during the night.
GGuest UserThe hotel staff are very helpful. I always leave bags when I’m away skiing for the week.
Checked in quickly.
Rooms are big, immaculately clean, quiet and have v comfy beds. They are also nicely decorated. Got coffee machine, fridge, microwave & good wifi. Breakfast is pretty good. Got some fresh fruit, decent scrambled eggs, yoghurt and porridge if wanting more healthy options.
It has a pool which is nice.
Hall decor is now a bit dated and could do with being re-decorated.
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