The room was massive, I was genuinely shocked when I first walked in! It was incredibly clean and tidy, and the service was excellent. They offer a selection of different pillows for free, and we chose memory foam, which was super comfortable. There was also a water dispenser in the hallway right outside our door, which was very convenient for refilling water. The location is great too, convenient for getting anywhere, and yet it's very quiet – no noise disturbance at all.
The hotel's location is excellent, right next to the night market, and the sunset views in the evening are fantastic. There are lots of delicious food options nearby. The only downside is that it's a bit far from George Town, about a 20-minute motorbike ride or a 35-minute taxi ride. The hotel itself has a 5-star standard in terms of facilities, and the breakfast offers a wide variety. However, the hotel was incredibly crowded, probably because of Chinese New Year.
The environment and the sea view from the window are both beautiful. The hygiene is excellent, and there's a supermarket downstairs, which is very convenient for buying things. The only minor drawback is that using the washing machine costs extra, and there are no complimentary disposable toothbrushes or slippers.
Location: Situated right by Gurney Bay, it's about a 10-15 minute walk to Gurney Plaza, or a 5-6 MYR taxi ride. Getting to the old town costs around 7 MYR by taxi. There are plenty of dining options nearby, and a small mall next door with a mini-supermarket and restaurants. You can cross the road to the beachfront for a walk or a run.
Facilities: The room was quite spacious with a great sea view, and the bedding was very comfortable. The bathroom was also huge with a separate wet and dry area. Bottled water isn't provided, but there's a purified water tap. The swimming pool is fantastic with lovely views.
Service: I was particularly impressed by a young lady and a young man at the front desk who both spoke Chinese and provided incredibly gentle and thoughtful service. They even helped us solve an awkward problem. The security guard at the entrance was also super enthusiastic, helping with luggage and always greeting us warmly. The restaurant is spacious, and breakfast offers a wide variety. The young man who makes the noodle soup, who also speaks Chinese, had an absolutely wonderful attitude.
Cleanliness: Everything was thoroughly cleaned, with no hidden spots or strange odors found anywhere.
This was the most satisfying hotel of our entire trip.
Good stay at Jazz Hotel Penang 👍
Really satisfied with my trip here. The room was clean, spacious and comfortable, with a bathtub and even a complimentary bath bomb which made the stay extra relaxing. Love the rooftop pool and the overall modern vibe.
Location is convenient — walking distance to Straits Quay and easy access to Gurney area for food. Staff were friendly and helpful throughout the stay.
Overall a pleasant experience, will definitely come back again!
The hotel is a bit old, but I actually found the bed quite comfortable, unlike some reviews that mentioned sagging. It's in a great location for exploring; just a short walk around the corner and you'll find the colorful shophouses and plenty of local snacks. You'll need to grab a ride to get to Mural Street and the Peranakan Museum. Breakfast was a bit weak; you have to cook your own noodles, and when I went at 9:30 AM, they said they had run out of eggs, which the hotel definitely needs to improve on. Other services were pretty good though.
The hotel's location is excellent, with Chinese restaurants, 7-Elevens, and street food stalls right downstairs, offering a wide variety of food options. Supermarkets are also within walking distance. What really impressed me was the small kitchen; it was very comfortable and well-separated from the sleeping area.
The location is fantastic! There's a big mall right next door and a 7-Eleven across the street. Plus, several food centers are just a few hundred meters away on foot, making it incredibly convenient. The hotel itself is clean, hygienic, and the service is great. Breakfast is really plentiful, and the rice noodles are especially delicious. It can get quite busy, but that's to be expected with such a prime location; getting around is super easy. The street art area is just a fifteen-minute walk away. I even saw a lion dance performance in the morning, which was a fun surprise, haha!
Everything is good..the room is clean and comfortable, the view is beautiful. The beach is behind the resort. Only the elevator had a big problem. It was too slow, and we waited 20 minutes but still couldn't go down. Full of people. We had to use the stairs to go down to the 15th floor.
Fantastic experience! I hesitated a lot before booking, but I'm so glad I made the right choice. It's an established five-star hotel with excellent service and a rich variety of breakfast options. The best part is the swimming pool – storage, showers, bath, and sauna are all available, and the pool water is very clean. Our room had no strange smells, though we didn't spend much time there apart from sleeping. All the great food spots are within walking distance, and taxis can easily find the location. The front desk staff can communicate perfectly in Mandarin. Highly recommended!
Very Good
1132 reviews
8.8/10
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INR 6,518
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7.2/10
RRayTFirst of all the hotel rented out the rooms for individual operator.
So there will be different check in counter.
Upon check in, been told that the room card not functioning as they are doing upgrading, so every time u come back will need to call the house keeping to unlock the door.
Most importantly they charge RM 17 per night for car parking. So a lot of car parking outside which make the entrance a bit difficult
GGuest UserWe stayed here for a family trip and overall it was a decent experience. The room was averagely clean and acceptable for a short stay. Basic amenities were provided, and everything was functioning properly.
The overall environment of the hotel was okay, but the property feels a little old and could benefit from some renovation or upgrading. However, it was still comfortable enough for our family to rest after a long day out.
In general, it’s suitable for families who are looking for a simple and practical place to stay, though not luxury.
SSuzhoucaoThe location is fantastic! There's a big mall right next door and a 7-Eleven across the street. Plus, several food centers are just a few hundred meters away on foot, making it incredibly convenient. The hotel itself is clean, hygienic, and the service is great. Breakfast is really plentiful, and the rice noodles are especially delicious. It can get quite busy, but that's to be expected with such a prime location; getting around is super easy. The street art area is just a fifteen-minute walk away. I even saw a lion dance performance in the morning, which was a fun surprise, haha!
Llyly_1111The hotel is a bit old, but I actually found the bed quite comfortable, unlike some reviews that mentioned sagging. It's in a great location for exploring; just a short walk around the corner and you'll find the colorful shophouses and plenty of local snacks. You'll need to grab a ride to get to Mural Street and the Peranakan Museum. Breakfast was a bit weak; you have to cook your own noodles, and when I went at 9:30 AM, they said they had run out of eggs, which the hotel definitely needs to improve on. Other services were pretty good though.
GGuest UserI stayed on the ground floor of the Heritage Wing. The balcony door opened right up to the sea and the courtyard, and the pool was just next to us. The restaurant by the pool offered complimentary afternoon tea with a selection of teas, coffee, and other beverages. For breakfast, there were three restaurants to choose from, and I particularly liked the international breakfast on the ground floor of the Victory Wing. The hotel is within walking distance of most attractions, with only Penang Hill being a bit further out.
GGuest UserThis hotel is quite a distance from the city center, even further than the Shangri-La by a few kilometers, located on the beach. There are no convenient facilities nearby, so you'll need to take a taxi to get around. However, a 2km taxi ride will take you to Dadong Seafood Restaurant. All the hotel rooms face west, offering sunset views. The gym is small and lacks equipment. There are two pools, but they are quite shallow. Housekeeping cleans twice a day, but I still noticed some stains on the bed linen. There were also small ants, which is to be expected in a beachfront hotel. During peak breakfast hours, you might have to wait. If you're looking for a quiet escape in Penang, this is the place. At least it's relatively new and offers decent value for money. During the Chinese New Year, they even had fireworks and a weekly 'iron flower' performance. It really made a great impression.
EEveGHotel was clean and service was very good. Room was large and comfortable . Swimming pool on eleven floor is a plus on hot days. Good view of the town and the sea from our room.
Strategic location in the heart of Georgetown. Close to Komtar, First Avenue Mall and Pragin Mall. Short walk to Cecil Market and Chowrasta Market with many eateries nearby selling Penang local delicacies.
AAnonymous UserThe hotel's location is excellent, right next to the night market, and the sunset views in the evening are fantastic. There are lots of delicious food options nearby. The only downside is that it's a bit far from George Town, about a 20-minute motorbike ride or a 35-minute taxi ride. The hotel itself has a 5-star standard in terms of facilities, and the breakfast offers a wide variety. However, the hotel was incredibly crowded, probably because of Chinese New Year.
AAnonymous UserIt was the last hotel at the end of a two week trip in Malaysia. I chose it seeing it was closer to the airport.
It was perfect! A spacious room in a boutique hotel, and some pampering and rest before a long flight home.
Positives:
- Pool, was cool and busy.
- Complimentary drinks, were appreciated.
- Spacious room and bathroom.
- Loved the ‘Say No to Plastic’ environmental initiatives.
- Cafe space, food was tasty and reasonably priced.
- Staff were friendly and efficient.
- Convenient Store down stairs for snack and drinks.
- I asked for an extra hour for check out.
It’s in a residential area, next to a busy road. So it’s not a place to explore the local area and a GRAB is needed to get around.
However, a perfect STAY for the last day of holidays and it’s closer to the airport.
AAnonymous UserMy stay with OZO Penang was truly awesome! From the moment I arrived, the staff were incredibly friendly, welcoming, and always ready to help, which made the experience even more enjoyable. The hotel facilities were well-maintained and comfortable, perfect for both relaxing and getting around the city.
The breakfast spread was a real highlight, a great variety ranging from delicious local dishes to a lovely cheese platter. There was everything from a freshly prepared egg station to a fun ice cream corner, so there was something for everyone. Overall, it was a fantastic stay, and I would definitely recommend OZO Penang to anyone visiting Penang.
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