The hotel is well located and the staff is friendly. However, breakfast is served at another NH hotel located 200 metres away. I was never informed of this before booking. The facilities are very old, a fact that is particularly noticeable in the bathroom. The room had no natural light and had two really small single beds.
Quite a lot of older folk staying at the hotel during my stay, however this did not bother me in the slightest. Clean room, friendly staff, and lovely breakfast. Great location- five minute walk (if even) to Playa Dolarada and shop across the road. Thank you.
It is a fairly old hotel in the city centre that has been renovated, so it is quite good. The price is high for the hotel's facilities but it is true that it is very central. For strollers and disabled people there is no lift to get to reception and a freight elevator is used. There is no parking and at reception they offer you a cheaper price by agreement with a nearby public car park although in reality the price is the same if you pay directly in the car park.
Both the service and the room facilities are very disappointing. First, the waiting time for check-in was very long upon arrival. And I was not notified in time when the room was ready while I was waiting in the lobby. Second, the room facilities were very bad. The coffee pot was broken, the TV remote control was broken, the Bluetooth speaker in front of the bed was broken... all needed to be replaced... The lobby shuttle service was also very chaotic. In addition, the location is remote and there are few dining options, so this hotel is not a recommended hotel for guests who expect high-quality services.
Right on the waterfront. There was an upgrade to the room
Great plants and facility
Breakfast buffet great, but cafe not edible.
Lying on the pool chairs too close together... almost claustrophobic.
But otherwise everyone was very friendly
Stunning hotel overlooking the coast and San Sebastian. Traditional decor throughout. Very nice pool area with plenty of sunbeds available (unsure if this would be the case in peak season, if there is one on La Gomera). No pool bar however.
We did have an issue of building work next to our room during our stay but it didn't really affect us.
Not an issue for us but the hotel is about 65m above sea level meaning that there is an 10-15 min uphill walk back to the hotel from the town.
Estuvimos en el apartamento estudio con vistas a la montaña. Para dos personas es amplio. Cuenta con todo lo necesario en la cocina y el baño. Además está muy bien ubicado. No tiene un aparcamiento privado como tal sino que en la calle hay sitio para aparcar. Todo estaba muy limpio. Si volviera a la Gomera me quedaría en este sitio de nuevo.
The room was comfortable, with a cozy bed and all the necessary amenities. The reception staff were great , and we are very grateful to them for allowing us to leave our belongings before check-in.
The views, of course, were incredible, as the hotel is located in a picturesque area. There is also an indoor pool with views of the teide.
At the same time, we spent the night in the company of cockroaches, which, in my opinion, is absolutely unacceptable in a hotel where room prices start at $140.
We informed the reception about this, and when we asked if any compensation was possible, they smiled at us and said that it was not possible.
We chose this resort based on the reviews and we weren’t disappointed. First time in Tenerife and we were so glad that we chose to stay here. Santa Barbara is a very nice resort with everything that it has to offer. We will be staying here again!
The sanitation, environment and services are all very good, but the facilities have some shortcomings: there is a bathtub in my room. When the bathtub was waterproofed, there was a very loud resonance for the first time. I had to turn another handle on and off to eliminate it. It is not a big problem, but it can be regarded as a flaw.
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6.9/10
RRosiThe apar**ents are above the town so both to walk and go to the beach you have to take a good walk with its uphill slopes on the days you are there and the times you want to enter and leave the apar**ent. You can rent scooters, bikes (think about the slopes), cars or motorcycles. Then the complex is quiet. The attention received upon arrival from a girl was quite rude, however the workers who were around the complex were very attentive to what we asked of them, either because it was missing in the apar**ent or because of something personal, in that case.
SsoifayVery good hotel, excellent breakfast buffet, spa and gym very stocked and spacious, clean facilities and very attentive and friendly reception. Without a car, a little far from the central areas, but they have electric scooters at the entrance of the hotel.
GGuest UserI am happy to my stay with Secrotel Hotel Praque. I book it after checking reviews from other travelers comment. Yes, price is good and to it's location, it is close to shopping centre, restaurants and supermarkets. Staff are helpful. Buffet breakfast is good. Breakfast restaurant is on the top level of this hotel, we can enjoy stunning ocean view and sunlight while having breakfast. It is bonus. However, a minor thing I like to share is during busy morning especially when restaurant is full house, it always running out of coffee cups, juice glasses as well as cereal bowls. I cannot have to wait a long while for these 3 times from my 5 days breakfast. Maybe hotel can put some signage to suggest guests be eco-friendly minded to re-use glass, cup and bowl when refill. As I have seen some have 5 -6 cups and glass on a table. Bed is comfortable, room is clean with basic things you need. Yes, no electric kettle, no slippers as standard 3 stars hotel do. So, I have no complaint. There has no more noise from constructions, as this is my concern after reading other travelers comments in the pass. So I think all is done. Hotel locates next to taxi, bus station but not close to beach area. It's no problem to me for this winter travel. I am very happy for all. Definitely recommend it to others.
DDouglas JamesWe arrived just as the hotel was subject to a power cut. The young guy receptionist took us to the room as our door keys would not work due to the electricity outage. The electricity came back on in reception about 5 minutes later but someone had to go room to room to reset each rooms supply. Some 2 hours later after having sat in the dark unable to unpack and several tracks to reception and being told we were priority we gave up and went out to dinner in the clothes we travelled in after a 4 hour 30 minutes flight. Other hotels were affected in the same street apparently.
Once this issue was sorted by the time we got back from dinner everything was great. Lovely breakfast, lovely room with Molton Brown shower gel, shampoo and hand soap and lotion. Lovely pool and no issue getting sun beds. Short walk to the beach and dunes but a lot of steps up and down. Also 10 minute walk to Yumbo shopping centre which had everything you needed from great shops to excellent restaurants and bars. Great place for LGBTQ to meet up and great place to people watch.
Definitely recommend
Sschere riveraWe are repeaters of this apartment, we love and what more your close workers careful and friendly, make you feel like at home, we always advise you :) the only stick that would wear is that there are few shadows and hams to the number of customers who has the apartments.
GGuest UserGreat location, 10 minutes walk down to the beach. There are 2 pools, one heated and always sun beds available. Did hear they had a booking system for these but we never had to.
Bars, restaurants and a shop on the complex which was useful. The only issue was they had live music on from 4pm every day and it seemed unnecessarily loud. It didn’t bother us too much but can imagine it would be a nightmare if you had a balcony closer to the bars.
Apartment was great, balcony overlooking the pool and very well equipped. The staff left a bottle of wine for my partners 30th while we were there which was a nice touch.
Would stay again, but would definitely recommend emailing ahead and asking for a room away from the bars.
RRaymondA very large resort a small supermarket but if not all inclusive would be a problem as to getting cabs to the local town could get expensive
Night life for kids good but adults cannot even seat outside in the evening s with a drink as pool bar closes at 6 pm
Unless you go to the payable restaurants and champs sports bar not very good if paid for all inclusive
We was in block 7 but as there are still steps to the lift if getting on a bit would be a problem as me and my wife 70 and 65 years
Overall as we had our son his wife and 3 small grandchildren but they 4 minutes walk away why we wasn’t put nearer each other one would never know but we did not book at the same time they were near the reception and dinning room but did have a few cockroaches in there room trying to use the microwave
Overall good resort large pools
RRuhong ShaoThe hotel itself was satisfactory, but we were extremely disappointed with the service provided by a staff member named Cecilia. We stayed at the hotel during Christmas and went on a week-long cruise. On January 1st, we had a flight back and requested to leave our luggage at the hotel for a few hours, as all public luggage lockers were closed that day.
We even offered to pay for the service, but Cecilia refused, citing a need to reserve the space for other clients. However, we noticed the storage area was largely empty. This lack of assistance, especially for returning guests and in a special circumstance, felt unnecessarily cold and unhelpful during the New Year.
This experience has left us disappointed, and we cannot recommend this hotel to others.
GGuest UserWe had a nice clean appartement which was very spacious. The bed is really good, very soft and we slept like babies. Bathroom was nothing special but clean which is the most important thing. Breakfast is a bit on the expensive side. (8,- for 2 small orange juice). The staff was friendly. We would’ve liked to stay longer but unfortunately it was fully booked. The only downside was the 100,- borg that has to be payed with creditcard as we didn’t have one but we got the appartement anyway. I recommended this place to others if they’re looking to relaxed without the screams from tourists.
If you read this as a tourist please keep this beautiful island clean and show your respect. (We walked around with an empty bag picking up trash along the road)
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