Hotels With Pool in Nagano Prefecture, Japan

Everything about our stay was perfect. The place was very clean and well maintained, and the location was ideal for visiting the Snow Monkey Park. The staff were incredibly kind and welcoming, always ready to help. The meals were delicious and thoughtfully prepared, and the onsen was relaxing and beautifully kept. It was a wonderful experience overall, and I would love to come back again.

I feel like we got the best surprise as I was unsure what we were expecting. The room space is cozy but just enough for a family. The service is exceptional, the staff are friendly and helpful. The buffet breakfast is really good and dinner was exceptional with many courses and changing everyday.

The hotel's dining is definitely a highlight, especially dinner, which rivals some Michelin-starred restaurants, featuring a generous use of local ingredients. The afternoon tea popcorn and jam cheese were also delicious, and there's a free flow of red wine, white wine, sake, and various teas. I also recommend booking the silk bath early; having it to myself for nearly an hour was fantastic. The hotel's location is also good, not far from Mu Pond Ski Resort, making transportation convenient. What's worth complaining about is the service, which was genuinely subpar. There aren't many English-speaking staff, and communicating with some of the older female front desk staff felt difficult. Plus, the rooms aren't properly cleaned; the toilet and vanity aren't wiped down. They just make the bed and change some towels. The hotel is a little old, and the facilities are just okay.

Location: The hotel is near the ski resort; in fact, the entrance faces the ski area directly, making skiing very convenient. As for transportation, the nearest station is Iiyama Station, about a 10-minute drive from the hotel. It's less convenient if you don't have a car. Rooms: Both Japanese and Western-style rooms are available; clean and standard. Facilities: The onsen (hot spring) on ​​the ground floor is fantastic—very large. After a long day, soaking in the onsen and enjoying a cold drink is the best thing to do. Food: Japanese cuisine, very varied and quite delicious. Overall, a very nice hotel, very Japanese in style. The staff don't all speak English, but they are very polite.

We stayed for 3 nights with meals included. The buffet offered slight variations each day, especially with the tempura and sushi ingredients, soups, and cake selections. Everything was delicious, and we never got bored. Since we opted out of daily cleaning for our multi-night stay, we received a 1000 yen voucher for the hotel shop each time, which was a nice bonus during the busy season. The hotel layout was compact and well-organized. It was easy to get around from the ski locker to the public bath, restaurant, and front desk, making for a very comfortable stay. The only minor issue was the towels. We only received exactly enough bath and face towels for the number of guests. If you use one as a hand towel, you quickly run out, especially on a multi-night stay. I wish they had provided a few extra.

We stayed for two nights on a family trip. The hotel is a luxurious establishment with three hotels, a chapel, and a wedding reception hall on a vast site of 230,000 square meters, and we thoroughly enjoyed a relaxing time. The breakfast buffet and French dinner were delicious, and the service was excellent. There was also a large hot spring bath, and there was plenty of greenery, so it was a pleasant walk. I recommend staying two or even three nights instead of just one.

Right next to Karuizawa Snow Park! It's a 40-minute ride from Karuizawa Station on their free shuttle bus. As a guest, I got 20% off lift tickets and rentals (as of February 2026), which was great. What really stood out was that kids under 12 stay and eat for free. My children absolutely loved being able to 'check in' themselves with the kids' program. There were even missions, and they got a small gift for completing them. There's also a heated pool (for an extra charge) and a hot spring bath. With card games and a kids' room, there's no chance of getting bored. Despite a lot of kids being around, the dining area had widely spaced tables, so it felt quiet and relaxing. The food was delicious, and the kids were thrilled with the popcorn machine. I definitely want to come back during ski season!

I would like to take a moment to express my sincere appreciation for the excellent service provided by one of your hotel staff members, Ito-san. During my stay in Hirugami No-Mori, Ito-San went above and beyond to ensure that our experience at your onsen/hotel was a memorable one. Despite the language barrier, Ito-san's attentive nature and willingness to go above and beyond to assist me in navigating the area made a significant difference in my stay. Her use of Google Translate to communicate with us was impressive and demonstrated her dedication to providing top-notch service. I was thoroughly impressed with her professionalism, positive attitude, and exceptional customer service skills, which were evident in every interaction I had with her. Her talent is remarkable, and I hope that your hotel will continue to support and develop her professionally. Please convey my heartfelt appreciation to Ito-san, and please recognize her outstanding work. She is a true asset to your onsen/hotel, and I look forward to visiting again in the future. Thank you for providing me with a memorable experience, and I wish you and your team continued success.

I stayed on the lake side of the 7th floor of the annex building, a renovated Japanese-Western style room. It was a tatami mats and twin beds, and a round low table and cushion by the window. It is a renovation that feels old here and there, and it is better not to see the bath in the room even if you do not use it. I don't use it, but it is a Showa bathroom. There are many families with small children, so it may be good if you are a family with babies that are difficult to travel. We were two middle-aged couples, so everything didn't go well. Next time, I will make a quiet room where I can eat quietly and make a bath hotel that doesn't run around. We stayed without checking well, so it can't be helped. The hotel itself is actively engaged in employment of foreigners, employment of disabled people, employment of locals, and I think we are very researching the menu of Viking dishes. Is it a hotel around Lake Shirakaba alone?

The resort hotel on the mountain is not very convenient. You must drive by yourself. There is nothing to eat on the mountain. The most important thing is that the hotel hot spring is not in your own store. It takes 10 minutes to walk to the opposite bath. The hotel room is very old and the toilet is small. Older English design.