Overall experience is good, very close to snow park. Only downside is I think that the service is very different from other hotel I went in Japan. We will need to carry our own luggage and they did not help to arrange the luggage to the room after the room is ready.
The hotel is situated on a mountaintop, a bit far from the ski resort/town, but waking up to a snow-covered view and enjoying the night view and starry sky at night offers a different kind of enjoyment. It also features both indoor and outdoor hot springs, which is very convenient.
Our family of three originally booked a twin room, but were later informed that extra beds were not available. Ms. Yumi from the hotel assisted in arranging a spacious Japanese-style room with a private toilet and bathroom. The hotel staff were very polite, friendly, and helpful in resolving any issues – very thoughtful!
We are very grateful for our stay at Nozawa Onsen Grand Hotel. The two nights of kaiseki dinners were excellent, a pleasant surprise, and delicious. However, the buffet breakfast ended at 8:45 am and had a limited selection.
Hotel Tangram provides a unforgettable experience with its exotic location next to a ski/snowboard facility, to have supreme services and the thing.
I remember most except the skiing part is the onsen, the onsen provides a lovely arrange of tubs various sizes which consume of eg: cold bath tubs indoor warm tubs and an outdoor tub especially if you are lucky there might be snow raining in to the tub and you can witness a special surpirse.
overall I believe coming here is a good choice and can guaranteer you a good stay.
Facilities: The resort offers a very comprehensive range of facilities, including an onsen (hot spring). They also provide self-service laundry and equipment for snow activities.
Cleanliness: The overall cleanliness was excellent.
Environment: Although we didn't visit during the peak snow season, there was already a good amount of snow accumulated upon arrival. It's a great place to enjoy, even if you don't ski.
Service: Service, as is common in many Japanese hotels, tends to prioritize guest privacy, so staff aren't overtly enthusiastic or proactive. However, whenever we needed assistance, they were always patient and helpful in their responses.
We stayed for two nights on a family trip. The hotel is a luxurious establishment with three hotels, a chapel, and a wedding reception hall on a vast site of 230,000 square meters, and we thoroughly enjoyed a relaxing time. The breakfast buffet and French dinner were delicious, and the service was excellent. There was also a large hot spring bath, and there was plenty of greenery, so it was a pleasant walk. I recommend staying two or even three nights instead of just one.
Location: The hotel is near the ski resort; in fact, the entrance faces the ski area directly, making skiing very convenient. As for transportation, the nearest station is Iiyama Station, about a 10-minute drive from the hotel. It's less convenient if you don't have a car.
Rooms: Both Japanese and Western-style rooms are available; clean and standard.
Facilities: The onsen (hot spring) on the ground floor is fantastic—very large. After a long day, soaking in the onsen and enjoying a cold drink is the best thing to do.
Food: Japanese cuisine, very varied and quite delicious.
Overall, a very nice hotel, very Japanese in style. The staff don't all speak English, but they are very polite.
Although the hotel name says Karuizawa, it is actually in Miyota-cho next door (locals also complained to me because no one came if it was only Miyota). It costs 6,000-7,000 yen to take a taxi from Karuizawa to the hotel. The shuttle taxi arranged by the hotel can only pick up at Miyota Station (take the Shinano Railway, three stations away from Karuizawa).
I told the hotel that I wanted to celebrate my mother's birthday, so I prepared greeting cards, desserts and bear towels, but compared with the previous hotels that were not so expensive, it seemed a bit cheap.
There is no extra charge for soft drinks and alcoholic drinks in the room refrigerator. They are provided according to the number of people. We have four people staying (four bottles of local apple juice, four bottles of local peach juice, four cans of Suntory oolong tea, four bottles of Perrier, four cans of Karuizawa beer, four cans of Yebisu beer and two bottles of local sparkling wine). The content provided is also a bit average compared to other Japanese hotels of the same price that provide Moët & Chandon champagne.
The dinner content is sufficient and delicious, and the chef will come to meet at the end.
The marshmallow roasting activity is from 17:00 to 19:00.
Check out at 11:00 the next morning, and the hotel also provides free delivery service to Miyota Station.
The hot spring is great, and the water quality is very comfortable. 👍👍
The breakfast is delicious, and dinner is good too, but the menu never changes; it's the same every day. If you're staying for a longer ski trip, everything tastes bad after two days. 😓
The location is very convenient if you have your own car. If not, taking a taxi is also easy, though sometimes you have to wait a bit longer.
None of the staff speak English. Every time, they just give you a look that says, 'I don't understand, sorry, I can't help you,' which is very frustrating. 🥲🥲
**Hygiene:** I stayed at this hotel for 5 nights. Upon check-in, they said the room would be cleaned once after three days. However, three days passed, and even after reminding them, no one came to clean. No one cleaned the room until we left. I had to clean it myself every day like a housekeeper. 🥹
**Room:** The space is quite large. The overall feel is like a 70s-80s hotel. If you like a nostalgic vibe, it's pretty good.
The overall price is reasonable, it's a good place, and I'd come back here to ski next time. 👍👍 But I'll definitely bring an AI translator next time, otherwise, communication will be impossible. 😅😅
GGuest UserI would like to take a moment to express my sincere appreciation for the excellent service provided by one of your hotel staff members, Ito-san. During my stay in Hirugami No-Mori, Ito-San went above and beyond to ensure that our experience at your onsen/hotel was a memorable one.
Despite the language barrier, Ito-san's attentive nature and willingness to go above and beyond to assist me in navigating the area made a significant difference in my stay. Her use of Google Translate to communicate with us was impressive and demonstrated her dedication to providing top-notch service.
I was thoroughly impressed with her professionalism, positive attitude, and exceptional customer service skills, which were evident in every interaction I had with her. Her talent is remarkable, and I hope that your hotel will continue to support and develop her professionally.
Please convey my heartfelt appreciation to Ito-san, and please recognize her outstanding work. She is a true asset to your onsen/hotel, and I look forward to visiting again in the future.
Thank you for providing me with a memorable experience, and I wish you and your team continued success.
GGuest UserEverything about our stay was perfect. The place was very clean and well maintained, and the location was ideal for visiting the Snow Monkey Park. The staff were incredibly kind and welcoming, always ready to help. The meals were delicious and thoughtfully prepared, and the onsen was relaxing and beautifully kept. It was a wonderful experience overall, and I would love to come back again.
GGuest UserFacilities: The resort offers a very comprehensive range of facilities, including an onsen (hot spring). They also provide self-service laundry and equipment for snow activities.
Cleanliness: The overall cleanliness was excellent.
Environment: Although we didn't visit during the peak snow season, there was already a good amount of snow accumulated upon arrival. It's a great place to enjoy, even if you don't ski.
Service: Service, as is common in many Japanese hotels, tends to prioritize guest privacy, so staff aren't overtly enthusiastic or proactive. However, whenever we needed assistance, they were always patient and helpful in their responses.
GGuest UserHotel Tangram provides a unforgettable experience with its exotic location next to a ski/snowboard facility, to have supreme services and the thing.
I remember most except the skiing part is the onsen, the onsen provides a lovely arrange of tubs various sizes which consume of eg: cold bath tubs indoor warm tubs and an outdoor tub especially if you are lucky there might be snow raining in to the tub and you can witness a special surpirse.
overall I believe coming here is a good choice and can guaranteer you a good stay.
GGuest UserThe hot spring is great, and the water quality is very comfortable. 👍👍
The breakfast is delicious, and dinner is good too, but the menu never changes; it's the same every day. If you're staying for a longer ski trip, everything tastes bad after two days. 😓
The location is very convenient if you have your own car. If not, taking a taxi is also easy, though sometimes you have to wait a bit longer.
None of the staff speak English. Every time, they just give you a look that says, 'I don't understand, sorry, I can't help you,' which is very frustrating. 🥲🥲
**Hygiene:** I stayed at this hotel for 5 nights. Upon check-in, they said the room would be cleaned once after three days. However, three days passed, and even after reminding them, no one came to clean. No one cleaned the room until we left. I had to clean it myself every day like a housekeeper. 🥹
**Room:** The space is quite large. The overall feel is like a 70s-80s hotel. If you like a nostalgic vibe, it's pretty good.
The overall price is reasonable, it's a good place, and I'd come back here to ski next time. 👍👍 But I'll definitely bring an AI translator next time, otherwise, communication will be impossible. 😅😅
66931****Location: The hotel is near the ski resort; in fact, the entrance faces the ski area directly, making skiing very convenient. As for transportation, the nearest station is Iiyama Station, about a 10-minute drive from the hotel. It's less convenient if you don't have a car.
Rooms: Both Japanese and Western-style rooms are available; clean and standard.
Facilities: The onsen (hot spring) on the ground floor is fantastic—very large. After a long day, soaking in the onsen and enjoying a cold drink is the best thing to do.
Food: Japanese cuisine, very varied and quite delicious.
Overall, a very nice hotel, very Japanese in style. The staff don't all speak English, but they are very polite.
SSnowflakes ❄️Overall experience is good, very close to snow park. Only downside is I think that the service is very different from other hotel I went in Japan. We will need to carry our own luggage and they did not help to arrange the luggage to the room after the room is ready.
GGuest UserWe stayed for two nights on a family trip. The hotel is a luxurious establishment with three hotels, a chapel, and a wedding reception hall on a vast site of 230,000 square meters, and we thoroughly enjoyed a relaxing time. The breakfast buffet and French dinner were delicious, and the service was excellent. There was also a large hot spring bath, and there was plenty of greenery, so it was a pleasant walk. I recommend staying two or even three nights instead of just one.
GGuest UserI stayed on the lake side of the 7th floor of the annex building, a renovated Japanese-Western style room. It was a tatami mats and twin beds, and a round low table and cushion by the window. It is a renovation that feels old here and there, and it is better not to see the bath in the room even if you do not use it. I don't use it, but it is a Showa bathroom. There are many families with small children, so it may be good if you are a family with babies that are difficult to travel. We were two middle-aged couples, so everything didn't go well. Next time, I will make a quiet room where I can eat quietly and make a bath hotel that doesn't run around. We stayed without checking well, so it can't be helped. The hotel itself is actively engaged in employment of foreigners, employment of disabled people, employment of locals, and I think we are very researching the menu of Viking dishes. Is it a hotel around Lake Shirakaba alone?
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You’ll find over 1,500,000 hotels in 230+ countries and regions on Trip.com. Can’t decide which hotel to book? Browse the site for inspiration!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.