I always love staying at Best Western Plus, well one down fall is every time someone closes their room door you hear it in your room so you'll be up early , well it's annoying so that means you are up by 7am unless you're a hard sleeper. Good thing I get up early.
The decor is updated ✅
The front staff is great ✅
House keeping is great ✅ mm
The breakfast is pretty good the only thing with that is they barely make enough where they may have to go back and make a few items and the gentleman and the woman that works that area act like they paid for the food they will sometimes stand there and watch what you're doing... Like geez let me breathe
I stayed in this hotel last year while forgot my ring in the room, the housekeeping team led by Cathy Walter helped me out by not only found my ring but also put lots of efforts in try get it back to me in another city. With my last min schedule change I left the country without being able to take the ring. Amazing that Cathy kept my ring for 6 months untill I return to US stayed in this hotel this week that see my ring right at check in at front desk. This is the best service and help a traveller out when needed. Great job for Cathy and team!
We had a pleasant stay at the Hilton Garden Inn Annapolis. The place was clean and well-kept, and service was quick—especially when we requested extra towels. Check-out was smooth and fast, which we really appreciated. It’s about a 15-minute drive to downtown Annapolis and the historic district, so it's a convenient and quiet spot just outside the city. Would definitely stay here again!
The hotel is close to the airport, so the noice from flights can be bothersome for someone who is light sleeper like my husband. Also, I did not know that if i book through trip.com, i don’t get to enjoy my hilton honors benefits, which is surprising. I do generally book through agency for business travel and this is never a problem
The environment is good and the room is big. There is no kettle, so I can't get hot water. The air conditioner temperature is low, and it feels a bit cold. The highest temperature can only reach 25 degrees. For people who are used to 26 degrees, they need to put on more clothes.
Hotel wouldn't honor the breakfast that was paid for during booking, even though it was clearly on the receipt. Also, the thermostat in the room wasn't working, stayed on 80 degrees the whole time.
Our stay was brief so we didn’t tap into any services, we booked our room last minute and we were just happy that the room was clean and enough space for two people! 2 comfortable queen beds, shower pressure was great, and located close to restaurants. Would def recommend
The location of the hotel is a little far from the city center and the beach. The satisfaction is that the parking is free, the room is clean, the front desk service is very good, the restaurant breakfast service is slightly worse, the waiter is serious...
The hotel is located in Maryland, about 30 kilometers from Washington D.C., so it's considered a suburb of D.C. We were driving, and there's a main road right outside the hotel, which made getting around very convenient. We had a standard room with two queen beds. While the room wasn't extremely spacious, it was well-equipped with amenities like air conditioning, a refrigerator, and a safe. We didn't have time to enjoy the gym or swimming pool. Wi-Fi was available in public areas like the lobby, but not for free in the rooms. There was no complimentary bottled water in the room. When we checked in, the front desk gave us two small bottles of water. The next day, we asked for more and received it. However, on the third day when we asked again, they said they had run out. There's a parking lot, but it costs money. Trip.com stated it was $18 per day, but the front desk charged us $25 per day for our three-night stay. We didn't book breakfast, but it seemed to be around $25 per person.
Fast economy hotel, convenient transportation, just on the roadside. Passing a small day, hotel service is general. Service staff are basically Indian friends. The hotel air conditioning sound is very loud, you can change. Haha!
Very Good
99 reviews
8.0/10
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WWander_GirlIt was nice hotel, Spacious and clean room and have lots of food options nearby. Staff was friendly and breakfast was good had multiple options for Non- Vegetarians but less options for Vegetarians. Will stay here again if needed.
GGuest UserWhen we were arriving, we didn’t have navigation so it was wonderful to see the big sign from the road. Check in is also 24hrs which really helped us as we were arriving late. The room had everything we needed and included 3 power points under the table lamps. It would’ve been nice to have brighter lights as it was a bit dim but the lamps helped to focus the lighting. All the staff and housekeeping were friendly but I wished the front desk had more knowledge for overseas travellers.
It’s also conveniently located near a shopping area. We got our traveller eSIM cards from the nearby AT&T store. I didn’t get to use the amenities.
AAnonymous UserThe room was clean and the facilities were old, but it was easy to use. The hot water in the bathroom is a bit slow. The restaurant has a light meal that can temporarily solve breakfast, lunch and dinner. The staff is very professional. The restaurant staff is very welcoming.
GGuest UserTook the wife out of state for our 10 year anniversary. She was so excited to be staying at an Aloft again as we have in the past! We got into the room, my Flowers were there, which was great. We adjusted the AC to our comfort likings and 4 hours later after being at the beach, the temperature in the room was 78.
Called the front desk, they said there isn't anything they could do. Maintenance checked the panel and all is fine but our room was above the indoor pool. The pool room was found to be 80+ degrees but no one agreed to trying to lower the temperature of the pool room. Instead they suggested we open the balcony door and give us a box fan.
The outdoor temps were in the upper 80s low 90s. There was a hint of a breeze but when the box fan was dropped off, we came back from dinner and it was tolerable with the door closed. No check up from management, the staff was quite short with our concerns and requests.
Overall the stay was amazing but disappointing
TThais Caroline Coelho capuchoI made a reservation for a week, but unfortunately had a problem at the airport and couldn't check in on the scheduled day. I called before my arrival requesting a change of dates by email and phone. The attendants showed no interest and hung up on me without offering any solution. I asked for a refund, they ripped me off and started denying contact requests from Trip.com. Furthermore, while I was staying at the hotel, the manager instructed me to cancel the reservations through the app for a refund and discount. When I cancelled and paid in cash, the manager continued to ignore the *********** acceptance request for the refund. I fell victim to a scam by the management of this $500 hotel. So my warning is to look for another hotel, because their policy is not honest with guests.
GGuest UserThe room was very nice. When I checked in I asked about parking. They said I could go around the corner and park, it is connected to the hotel, and it would cost $29 for the night. When I left the hotel and tried to get out of the parking lot, the cost is $69! I drove around to ask about this problem, the girl at the front desk had no idea. She took my email address and said the manager would contact me when he arrived. It has been 24 hours and I have not heard from the manager. Obviously I’m not very important to this hotel so I will never stay there again. They lied to me when I checked in and then never responded to my complaint. I would have booked a different hotel if I knew I was going to be charged $69 parking for one night! Stay somewhere else.
GGuest UserEverything was great! ”Peaches” was our check in girl and she was so sweet and kind. Above and beyond welcoming. The room was clean and comfortable except the beds are a little bit firm. Staff were knowledgable with every question we asked throughout our stay. The walk to the beach is quicker then it takes the red light to change. On check out day we asked if it would be ok if we left the car in the parking lot and hang out at the pool for a few hours before heading home, and they were perfectly cool with that. the roof top pool is so nice with a bar and constant breeze. We reserve a ”Bay front” room, but we unexpectedly had a really nice view of the bay from our room. These are the reasons I've been coming back the Princess Bayside for years.
GGuest UserI stayed for 4 days, but only cleaned the room for one day and replaced the amenities once. The hotel policy is that way, but only cleaned the room once every 2 days and no water or toothpaste toothbrush. Especially 3 people booked, but only 2 people were provided in the room. There was no bottled water in the room, so it was uncomfortable to ask the counter every time.
Parking should be parked in the paid parking lot, but I got in the public parking lot in front of me in the evening and came out in the morning, and it cost $70. The belly button was bigger than the belly button, so it was a burden
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