Comfortable stay in a relatively recently refurbished room. Room was quiet, heating worked well in winter, shower was powerful. Car park plenty of spaces. Location next to A2 is great if driving, plus 10-15min walk to Bexley train station for overground train to central London. Breakfast buffet was adequate, although coffee could be better. Would be ideal if trip could do a deal so IHG Rewards status recognition & points earning was available.
The staff was invaluable and friendly. The rooms are spacious and clean. The open plan area is inviting to lounge around and have a drink or bite to eat.
The sauna and steam room were great for unwinding after a long trip, and the food was reasonably priced and good quality. The location is not hard to get to, but a long walk from Hayes and Harlington station should you get the Elizabeth line. You would need a taxi or bus to access the hotel.
Hotel near Stratford,London1.2% of visitors choose this area
瘦瘦弱的猛男2025.02.10
The rooms were modern, clean, and well-equipped with everything needed for a comfortable stay. The bed was particularly comfortable, ensuring a great night’s sleep. Staff were friendly, professional, and always happy to help with any requests.
One of the highlights was the easy access to shops, restaurants, and transport links. Whether you’re in Stratford for business or leisure, this hotel is a great choice.
Highly recommended!
The room facilities are indeed high-end and exquisite, and the bed is very comfortable
The location is also very good. It is the most satisfactory one among the three hotels we stayed in (The Shard, Bulgari, and Mandarin).
However, the service feels not as warm and sincere as Wenhua
The hotel was centrally located. I enjoyed the leisure facilities. The staff in the bar and restaurant were lovely. However, the room decor was tired and the carpet was smelly. On the morning I was due to leave (check out was 12pm) I was trying to have a lie in and was woken by housekeeping trying to get into my room on 3 separate occasions between 8.30 and 9am. I would have thought that all rooms with guests due to check out would be cleaned after the guest had checked out and not while they were in bed? After all this, the TV came on with the welcome message, of its own accord, just after 9am, lighting up the room. So much for my lie in!!!
If you’re going to Wembley for a concert it’s 10/10. Has everything around from supermarkets, food, shopping and station is less than a 5 minute walk. From Euston is around 45 minutes travel. Place is very clean and modern. Spacious and comfy. Vents a little too dusty tho and water pressure could be stronger.
I planned to stay at London for 4 days with my wife. The location of hotel is accessibly by underground Picaddaly or Elizabeth Line. However, the linked bridge is not sufficient for lighting . In addition, the hotel sign logo is too small to ignore entrance place. The breakfast food is not too hot for fried egg, sausage and as well as bacon etc. I came across the airport for incident. It caused to stop the airport underground services on 21 March 2025. At that moment , I was frustrated to outbound toward London city centre. I asked the receptionist to help me for an alternative transportation ways to city center. She told me in detail of transportation and wrote it the key connection points for bus and underground line for my guidance. With her advice, I could go and back from city centre and enjoyed for my sightseeing.
Hotel near Greater London100% of visitors choose this area
GGuest User2024.05.08
Lift was not working from last one week or so
Parking which used to be free is now paid and no indication on web site about this
Staff was very helpful though
Breakfast was good but service slow
I have stayed here previously and I stay here because of the convenient location and I have usually been able to get the rooms for a good price. I clean the rooms myself to be able to feel comfortable. I have included a picture of the filthy wipes from cleaning surfaces.
This trip was horrendous due to noise and vibrations- the last time I complained about vibrations and the manager attended offering extra pillows to help this. This time there was what appeared to be people talking to me in the bathroom which made me feel like I was being watched and there was vibrations in the bed waking me up and preventing me from sleeping. I contacted the police and I want to warn solo female stayers about this and I am asking for people to come forwards if they have experienced similar.
Very Good
144 reviews
8.3/10
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£53
per night
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Very Good
GGuest UserThe only drawback was not having an elevator or anyone to help carry luggage up the steps.
Was so lovely & quiet & perfect with the hotel bus service that costs less than using the pods and was very close to walk from hotel!!
Thank you.. would stay here again!
GGuest UserThe hotel was centrally located. I enjoyed the leisure facilities. The staff in the bar and restaurant were lovely. However, the room decor was tired and the carpet was smelly. On the morning I was due to leave (check out was 12pm) I was trying to have a lie in and was woken by housekeeping trying to get into my room on 3 separate occasions between 8.30 and 9am. I would have thought that all rooms with guests due to check out would be cleaned after the guest had checked out and not while they were in bed? After all this, the TV came on with the welcome message, of its own accord, just after 9am, lighting up the room. So much for my lie in!!!
PPulstarCheck in was super smooth and very friendly. The room itself was small, but big enough our needs for the week.
The staff were nice, but not very aware of surrounding issues.
My son got locked in the downstairs toilets and was screaming and screaming and not one member of staff moved an inch until my wife went looking for him, only then did the staff on reception move to see what was wrong, unfortunately that left a nasty taste in my mouth as it showed me a clear lack of care towards not only customers but to children.
The rooms were clean and tidy, it did take 5 nights for the bedsheets / duvet covers to be changed, they were made daily but not swapped for fresh ones.
Towels were plentiful and swapped daily tough.
The daily breakfast was nice with a selection of fresh fruits, cereals and croissants, They also had a selection of hot food such as sausage, bacon, mushrooms, scrambled egg and even vegan sausages if you like them. My only complaint was the scrambled egg were not seasoned at all and required quite a lot of extra seasoning.
You could also make fresh toast with a selection of different jams and Nutella. And also get fresh coffee, tea or hot chocolate, although each day one of the 2 machines were broken, it seemed to change each day.
They also had fresh orange and apple juice, But the machine seemed to be broken quite alot of the time and they provided it in small dispensers, unfortunately these tasted watered down.
Overall the room is nice, decent breakfast, pretty good location and the price not that bad but I expected a bit better.
BBehekEverything was very good. Breakfast offers a lot of coice - except warm breakfast is only on Weekends. On the Trip site the check in time is incorrect (ov voucher it says after 12, but it is after 14) - despite us coming too early, they gave us the room and made coffee for free. The hotel is locked over night and the staff is really friendly. We were in the hotel trought the hottest days in history but they prepared a ventilator - because they don't have AC (normally).
GGuest UserLocation is excellent with just a few minutes walk from Gloucester Road station. Yet the hotel is bit old and toilet got some strange smell when we first entered and the toilet door can’t be closed. As I was staying with family, I could bear with it. Nobody answering the calls when I was trying to call operator or housekeeping; always asking to leave message which I don’t like! Yet when I see the housekeeping staff on the corridor, they are very helpful!
GGuest UserBe careful of being unknowingly charged with a ‘discussionary charge of tips’ (supposed to be A Conpulsory charge of tips, don’t be fool by the name, it is non-discussionary) AFTER CHECKING OUT of the hotel. I was being charged with a discussionary charge of the tips on the credit card automatically without being informed upfront after I checked out and left the hotel.
When I checked out, i was informed at the counter that they were closing their account for previous day and they would help me check out my room and email me the invoice of my stay after they finished closing account. As a result, I innocently left the hotel since I thought a 5-star hotel would not have anything gone wrong. However, I was totally wrong until I saw extra charges on my credit card while not receiving any so called invoice from the hotel at all. I then reached out to Trip.com to request for the invoice that they have promised to send to me and it was then I was informed that the extra charges were from a discussionary charge of tips. I wasn’t happy about the way this was done hence I requested for a refund for this since it clearly stated this is a DISCUSSIONARY fee, not a compulsory fee. However, I was informed that this is a Non-refundable fee and my request was denied.
Out of so many hotels I have stayed, it is unbelievable that in a 5-Star hotel, I was forced to pay something that wasn’t even being informed upfront. In addition, with the fee name suggested, it is a discussionary charge of tips NOT a compulsory charge of tips, the hotel has forced the customers to pay it as COMPULSORY CHARGE OF TIPS.
In addition, the hotel services were very inefficient and lot of rooms for improve. We ordered for an in-room meal and we were told that it would take about half an hour to deliver. Hence we waited, and until an hour later, there was no update on our meal and we had to make a call again to check for the progress of our meal. It was then we knew there was a delay in the meal. By the time we done with our meal, we made the call again to request for someone to collect the plates, we literally waited for more than an hour and had to call twice before someone came to pick up the plates.
This shouldn’t have been the service received in a 5-star hotel and the worst of all, the hotel should have more transparency in their charges and should have informed the customers on the charges upfront before the actual charging. When we signed for the amount paid for the meal, there were no statement on the discussionary charge of tips at all, and we didn’t expect there would be as we were not even informed.
It is not that we are unwilling to give the tips and we did give the tips during the stay. However, it made us very uncomfortable that we weren’t informed anything upfront and it was charged to my credit card AFTER we CHECKED OUT of THE HOTEL. It made us feeling very unsafe to provide the credit card to the hotel as they can charge whatever charges they want after checking out the hotel. In addition, it is a discussionary charge, isn’t it should be discussed before I was being charged? If not it should be called a a compulsory charge of tips.
GGuest UserStay was great until I found out they took money from my bank for breakfast I didn’t take. I stated at check-in I didn’t want breakfast as I was at work early the following day.
I called the hotel for a refund, only to be told I need to send an email to the manager and they would check the cctv to ensure I didn’t attend breakfast.
GGuest UserThe room was quite small, really struggling to have 2 suitcases put out. There’s no aircon in the room, therefore it can be hot and stuffy with tiny opening of the window. One day we had cigarette smoke coming from the vent in the bathroom. It was horrible. The issue continued for the next day. We had to close the bathroom door as the smoke spread to the whole room. We complained multiple times in the day. We were only getting feedback from the hotel that they will find out, but we never heard back from the hotel. Until we complained again and said this is not acceptable, they finally changed room for us.
GGuest UserThis is not the first time that I have stayed in this hotel, As always, the room is spotlessly clean and the staff are s happy to help you. With any problems you might incur,
The only way that this hotel could be any better.
Is if they allow you to bring your dog with you...... The hotel is situated in beautiful surroundings, perfect for dogs., And you have ground floor rooms available which go directly onto the grass outside, which is perfect for anyone wishing to bring their furry babies with them.
Other than that in my opinion, there is no hotel better than this that I have stayed in, And I have stayed in most of them.
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