JJoyfulLlamaFirst time in an easyHotel and it will be the last. The room was quiet, the air conditioning worked well, and the hotel is very central - these are the only good things. Bad things- reception staff were unwelcoming, generally apathetic and stingy when it came to using any sundries/consumables, never asked how our stay was or said thankyou. Room has windows but they cant be opened at all, not even a crack. Room does not even have a table, let alone a kettle, a luggage rack, a proper wardrobe, there is literally nowhere to put your things other than the floor, not even a window ledge (there is plenty of room for a small table, and a chair and a luggage rack. We had to ask for disposable cups to get hot water from the lobby and take it to our room on the 3rd floor every time we wanted a drink. I was even told to re use the cups more as they seemed to think I was using too many (i was already re using them as much as i could). They say they are carbon neutral and green etc yet they cant give you a kettle and re usuable cups. There is a rip off vending machine and 2 chairs in the lobby area right opposite the lift and back office - hardly a nice environment to enjoy any drinks in. There is no maid service unless you pay extra, even if you just ask to habe a change of sheets and make the bed yourself the staff have to check with the front desk to make sure they dont charge you for it. The beds are small and not very comfortable, the room numbers are poorly signed in the corridors. This hotel is like being on an easy jet flight, only for us it lasted a whole week. You have an uncomfortable seat included and thats it. Everything else is chargeable or limited or none existant including feeling like a valued guest. You are made to feel like you are an inconvenience if you expect any kind of welcome or service. This makes Traveloge feel like luxury. If you are out in the city for 1 night for a concert or a party night and literally just want a bed to crash in (a hostel would work for this) then this place is ok. If you want a nice stay for more than 1 night this is not the place to stay.
GGuest UserAll of the staff were exceptionally helpful and friendly during my stay which added to the experience. The hotel is truly lovely and the setting is beautiful. The rooms are well appointed and the views from the rooms and bar were amazing but it’s the high level of customer service that makes me want to return and recommend this hotel as a place to stay in Wakefield.
GGuest UserIt was a lovely hotel very clean rooms, comfy bed.
However remember to book your breakfast the night before otherwise it cost £17 per person instead of £14 ( was a bit of a kick in the teeth) buffet style breakfast so food wasn’t particularly hot and we were waiting around for lots of items to be replenished even though it wasn’t to busy.
Big queue for the coffee machine as one was broken so only one working.
Upon check out don’t forget to enter your car Reg if you had parked in the Docklands car park where you get a discount.
All in all a pleasant stay in a great location
GGuest UserThis was mine & my daughter’s second visit to the hotel, the first time was excellent on all counts. This time sadly the breakfast wasn’t very good, the sausages, eggs & hash browns were luke warm & tasted like they had been sat there for quite a while, so we ended up leaving that food. Also, sadly, the two coffee machines were out of order so we just had to have instant coffee.
Our room was lovely & spacious though & the reception staff were nice & friendly. The hotel is in a good location for walking into the city centre.
GGuest UserPoor customer service.
There is an info in the room that taxi can be booked at reception desk. We went to reception and the staff member only pointed at the phone numbers and told us we could book it ourselves. She didn’t even get up from her chair or come over to assist us .
Room only ok, lots of dust in the bathroom ventilation vent
LLadyMarahGreat location,very quiet peaceful area beautiful room and very clean I lived it . But my stay would have been better if everything had gone smoothly I Just had a problem with the hotel asking for a deposit and not accepting cash for it , I do understand policies are different but after a 12hour flight plus 3 hour train ride all I needed was to get my room and rest but I had to sit for over 20 plus minutes trying to figure out what to do with my situation.I suggest they should be more accommodating and attentive to different situations and customers circumstances rather than just saying we don’t accept this and not willing to find a solution to help. Later on after about 30 minutes or so a very nice friendly manager came to my rescue and found a solution .which could have been done in the first place than having a customer wait for long because someone else is not willing to budge and understand a situation and find a solution.
TTara salisburyI booked as I wanted a hotel near leeds first direct arena fantastic location for this purpose was a 5min walk away and I'm a slow walker due to a bad knee. I booked a twin room the beds were bigger than a standard single bed very comfy and dont get me started on the pillows they were just perfect! The staff on each shift were lovely and welcoming, I got a great surprise as didnt realise the room included a complementary breakfast, it was buffet style so wasn't really expecting much from it I couldn't have been more wrong it was lovely and plenty of variety even down to a machine to make your own waffles!
I will definitely book there again on my next visit to leeds
GGuest UserI made the reservation at 12-07 arriving at about 3-15 - 3-30 and had requested an extra blanket but was told this was not possible because I had made the booking late and reception did not have any!! These are woodland cabins and I should have thought this would have been a common request and extra blankets readily available.
The cabin was heated by a movable electric heater that took hours to warm the cabin.
The doors closed with difficulty possibly because of repeated painting and there was paint over the metal handles. The outer door did not close from teh inside. There was no where to sit in the cabin and no free surface to set things as the only suitable surface, a desk, had a free standing TV on it. There was a wardrobe but it smelt fusty.
The food was good but the service was slow because the restaurant seemed understaffed with teh barman helping as a waiter.
The setting is beautiful and the staff are very pleasant. There is ample tea and coffee in teh room and a kettle.
GGuest UserThe hotel it's self was brilliant and the location was fab . Got late check out witch again was great but the cleaning was not great BUT I did talk to the lady in the morning and she asked for the photos and flagged it straight away. This lady was fantastic but didn't get her name .
The bed sheets where ALL inside out and the bottom sheet was not big enough so there was a 4” gap at the top of the bed witch was mattress protecter, this had a dirty mark on it that looked like blood .
The whole room was dusty and the spoons for the cups where dirty and it looked like it had not been hooved . I didn't want to course a fuss as me and my daughter had a brilliant night and I didn't want to spoil it .
It was flagged with management so I'm hoping they get in touch with me regarding this situation as obviously I did pay for a clean room .
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