Like motel, some insects inside the room and need to borrow insecticide to spray the room. Breakfast is good. Environment is ok as it is a residential area and you won’t hear the airplane’s noise. The restaurant in the hotel is also a good choice to eat dinner. Helpful staff . No lift for second and third floor.
One Rude Staff Member Ruined an Otherwise Decent Stay
I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience.
Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest.
To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service.
The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.
A friend and I were passing through Zagreb and needed some basic accommodations to stay one night. We figured this hostel might be fine, with a private two bed room being a fairly affordable option. The staff was extremely friendly, and the amenities were good for what one would expect for a hostel. Only issue was that we could barely sleep due to the room being directly on a busy street, we couldn't close the windows due to the extreme heat and their was no AC provided in the room, only a tiny fan. Would recommend this place in a pinch, but if you have the budget definitely better to stay elsewhere.
I have stayed twice now and a little disappointed that the last visit I was in the older area of the hotel. Room was smaller and could go with an update. Was in a great location.
Like a family-run hotel, the victory is close to the airport. We landed at 10 o'clock. The morning flight at 8 o'clock the next day did not toss to the city. The room facilities are relatively simple but the sanitation is quite clean. The best thing is that the free drop-off 👍 pick-up seems to be OK, you can ask more, Very good choice for catching a plane 👍
Frrom the check-in progress to check-out everything was easy and good. Both room and it's bathroom was super clean, amentities are great, the staff was very welcoming and friendly. Location was also great since it is really located in the center.
Location is good for a 15 mins walk to old town, or tram if you do not prefer to walk. Walking distance to the coach station where it connect to airport which cost Euro 4/pax, you can also choose to take a tram than change to bus direct to airport that cost less than 1 Euro. Convenient store is just next block open until 10pm. Overall GOOD.
Nice and clean hotel with excellent service. Front desk was very helpful and recommended good eating places and helped take care of the car. Parking was very convenient just out in front of the hotel.
The hotel is at this little quiet corner which is also good since we had to open the window at night (aircon is centralised and it’s still “winter” despite in spring). We were given level 6 which is the highest floor so it helped with the quietness. The breakfast spread was amazing, lots of cheeses and cured meat. The cooked vegetables are the best, though it can get a little oily. It’s a convenient location to walk around the city, and visit the parks and museum. There are good food options around as well. However, we were there during Easter so most of the places are close but there was a pizza place within 6 mins walk which is open during Easter. Lots of supermarkets around, so it’s easy to get snacks and fruits.
Great
44 reviews
9.1/10
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KRW 129,407
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9,1/10
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GGuest UserNice and clean hotel with excellent service. Front desk was very helpful and recommended good eating places and helped take care of the car. Parking was very convenient just out in front of the hotel.
GGuest UserVery satisfied with this stay. I flew from Munich and arrived early. The front desk arranged a room when there was one available. I am very grateful. The room is very new, the supplies are relatively new, there is nothing wrong with it. The room is very quiet in a residential area, and there is a supermarket and bakery next to it, which is very convenient. The breakfast is good, with a variety of choices and good quality. For example, the dried apricots are as good as those in Turkey, big, sweet and soft. The disadvantage is not the hotel's problem. Although the road from the bus station to the hotel is flat, it is very bad (much better on the station side) and the other side is not as good as the countryside. It is very tiring to drag the luggage
GGuest UserEverything was good except for the fact that the only reason we booked the hotel was because of the outdoor pool on the top floor, since it’s the only one of its kind in Zagreb. Nowhere did it say that the pool would be closed when we made the booking.
What compensation did we receive? Access to a pool at another hotel. The problem was that those pools were indoors. After several complaints and calls to Trip.com, we received 15% of the booking fee back. In my opinion, that was not sufficient, but it is what it is. Everything else was fine.
GGuest UserOne Rude Staff Member Ruined an Otherwise Decent Stay
I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience.
Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest.
To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service.
The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.
LLiz MsiaThis is a reputable hotel, and the environment, service, and quality are all guaranteed.
After checking in, we entered our room and were immediately hit with a faint smell of cigarette smoke. We complained, and the front desk promptly switched us to a fresh-smelling room. This reminded us that in the future, when booking, we must specify a non-smoking room.
The hotel breakfast was delicious, varied, and beautifully presented. The gym equipment was excellent. It's also quite close to important uptown attractions, reachable within a 15-minute walk.
The hotel is worth the price. I enjoyed the stay very much.
WWayne GardenI have stayed twice now and a little disappointed that the last visit I was in the older area of the hotel. Room was smaller and could go with an update. Was in a great location.
柳柳純一From Zagreb station, take the tram 2 or 6 and the stop is not painful if you get off at the Zagreb bus station.
This is good if you want to take advantage of the Zagreb bus station. There is no breakfast (you can procure it because there is a 24-hour bakery at the bus station), but you can substitute it because there is a kettle and a pack of tea and coffee and sticks. Instant soup and cup noodles are also good at the supermarket.
Wi-Fi is strong and stress-free.
There is air conditioning so you can deal with the heat of summer or off-season.
The facilities are brand new so you can spend very cozy.
NNina ThailandThe young lady receptionist was quite rude in a way she was trying to say that the luggage room has limited space. She kept saying that repeatedly with hard tonal voice. I think she should be trained how to give a sincere service to all guests, without race discrimination. Otherwise, the rest of staff team are nice and helpful. Room is nice, clean, and modern. There’s a supermarket (Lidle) nearby.
GGuest UserThe hotel was exceptional in class and service. It was worth it. The room was huge and well renovated. Breakfast was elaborate. Staff very friendly. It is in a quiet area and 20 mins walk to town centre. The tram stop is just outside the hotel
TTimThe room was spacious and the receptionist very friendly.
The bath was very moldy, the beds were quite small and the ac couldn’t be controlled.
For a stay of one night its ok and it was the cheapest option for longer stays I would not recommend it.
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