Hotels With Parking in Zagreb County, Croatia

Really enjoyed my stay at The Westin Zagreb. The room was comfy and had everything I needed, plus a nice view of the city. Staff were super helpful and friendly, and the breakfast was tasty with lots of options. The location’s great – easy walk to the main sights. Would definitely stay here again!

I recently stayed at the Sheraton in Zagreb and found the experience to be quite average. While the staff were friendly, the accommodations were disappointing, especially for a hotel rated 5 stars—it had more of a 3-star look and feel. The lack of windows made the rooms feel stuffy, and the carpet was noticeably dirty. The bathroom was small, the TV was outdated and small, and not all channels worked. The rooms overall felt old and in need of renovation, which was a stark contrast to the beautifully renovated front desk area downstairs. The bright, modern lobby clashed with the dark, outdated corridors and old rooms, leaving much to be desired. I had hoped for better given the brand's reputation. While the service was good, the overall accommodations did not live up to the rating or expectations.

One Rude Staff Member Ruined an Otherwise Decent Stay I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience. Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest. To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service. The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.

The hotel faces the street and is very noisy. At 10:30 p.m., it was no longer possible to order food. The man at the bar was unresponsive; no one wanted to order anything there.

Fantastic location. Sauna is available to book for free for private use. The best thing was the massage - it was really good. The only issue was the air condition which was changed to heating during the time we visited (summer transitioning to autumn) so it was a little warm at night. Unless you took the garden facing room, the road/ trams noises will be uncomfortable to leave the windows open through the night. Having said, the staff service were good.

Everything was good except for the fact that the only reason we booked the hotel was because of the outdoor pool on the top floor, since it’s the only one of its kind in Zagreb. Nowhere did it say that the pool would be closed when we made the booking. What compensation did we receive? Access to a pool at another hotel. The problem was that those pools were indoors. After several complaints and calls to Trip.com, we received 15% of the booking fee back. In my opinion, that was not sufficient, but it is what it is. Everything else was fine.

Staff at the reception are friendly and happy to help. Location is good, only within 10-25 minutes easy walk to different sight seeing places, lower and upper Zagreb, and museums. Train station is around 10 minutes from the hotel. Room is big and have enough spaces for your luggages, and work. However, room temperature could not be adjusted, always at 25-26 degree C, which makes the room quite hot and stuffy. This hotel is a good choice in Zagreb.

Well airport is in the name and you can hear the engines hit full throttle but i need 'airport' to mean airport. About 18 minutes walk, a 290 bus ride or 10 minutes ripoff taxi. Like all airports, the drivers may as well be criminals, they will not like getting a fare to the royal it being a short journey. Restaurant is called 'forks' and shares staff with the basement breakfast room. Lots of breakfast choices and a none too unreasonable cappuchino from a machine. Rooms are fine but without tea and coffee making tools. The bathroom underfloor heating invites a midwinter visit.

The hotel is surrounded by office. Not super convenient to sightseeing location nor restaurants. We booked a room for 2 person but the hotel only have one set of amenities. We arrived earlier then check in time and the receptionist seems abit angry, maybe it is their style of expression.