Hotel was easily accessible (5 minutes walk) from the nearest tram stop next to Sakuramachi mall.
Staff hospitality was exceptional. Check in and out process was very smooth too. Some of the staff could also converse well in English.
Hotel has coin laundromats which was really helpful for our four nights stay.
The hotel breakfast was really good too with wide spread of Japanese and western options.
Also wonderful that the hotel lounge is open daily after 2pm with free drinks and hot tea/coffee provided.
My family had a wonderful stay at this hotel. It is conveniently located on the upper floors of AMU Plaza, right next to Kumamoto Station, with a dedicated elevator on the ground floor that takes you directly to the lobby. The rooms are clean and comfortable, and the staff are consistently friendly and polite. The only minor downside is that the breakfast selection is a little limited. That said, the hotel’s excellent location more than makes up for it, as there are plenty of cafés and restaurants just steps away in and around AMU Plaza.
Can't really find a fault with this hotel. The room was perfect. Nice and clean. Comfortable bed. The room had a humidifier machine. The staff were very nice to deal with and welcoming. The location was spot on. I'd stay here again most definitely
Good if you like old school charm hotel, room and service. Castle view room was a disappointment - have to stand at the side of the window to actually see the castle :(
Location was great and parking was onsite. There’s a driveway at the front of the hotel and from there, the staff guided us to their onsite parking. It’s as advertised JPY1000 per day but on day of checkout, parking is until 11.30am. After that, cheaper to park elsewhere (JPY100 for 15mins vs JPY200 for 2hrs at Kumamoto Castle).
The hotel facilities are a bit old, so if you're sensitive about hygiene, you might want to reconsider. It feels like they do a thorough cleaning, but some of the equipment is dated, and there are signs of wear and tear that can't be completely scrubbed away. Our family of three stayed here; it had three beds and a good amount of space. There's also a coin-operated laundry facility within the hotel.
The best part about this hotel is definitely the breakfast – a rich variety of options and excellent value. The location is perfect for shopping, with Shimotori Shopping Street just a 3-5 minute walk away. At the entrance of the shopping street, there's an Isomaru Suisan (a chain seafood restaurant) that serves fantastic eel rice. You can order a whole eel and add rice separately for more eel, or just get the regular eel rice bowl, which is a bit cheaper. Considering how great the breakfast is, this hotel offers really good value for money. I would personally recommend it.
We booked a Japanese-style room in the main building. The room felt quite spacious, functioning as a living room by day and converting into a tatami bedroom at night. Although the bathroom was small, it featured excellent wet/dry separation.
During our stay, even though it was a fully booked weekend, we could always find an available private hot spring bath, choosing between the outdoor rotenburo and indoor options. My absolute favorite was the open-air bath; soaking in it with a gentle breeze was incredibly relaxing, and despite it being summer, I didn't feel overly hot.
A special mention goes to the yukatas provided daily; they were incredibly stylish, and we could choose our preferred design.
We opted for the half-board plan (one night, two meals), and over our three-day stay, the dinners were never repetitive. The main courses—from the Wagyu shabu-shabu on the first day, to the exquisite Kaiseki dinner on the second, and the snow crab shabu-shabu on the third—were all incredibly delicious.
The hotel offers a shuttle service to/from the station and assistance with booking onward travel and tickets, though these services require advance booking.
Highly recommended!
I took a bus from Fukuoka Airport to Sakuramachi Bus Terminal, which took over two hours, but it was hassle-free. The room was larger than the KOKO hotels I've stayed at before and very clean. I've stayed at KOKO hotels in Kobe and Shinsaibashi and had a great impression, so I chose KOKO again for my trip to Kumamoto. The location is excellent; it's a straight shot from the hotel to Kumamoto Castle and Josaien. There's a department store right below the hotel, and the supermarket on B1 has an incredible variety of products. Across the street is a bustling shopping and dining street, similar to Shinsaibashi. I highly recommend it to anyone planning a trip to Kumamoto; it's definitely worth staying here.
We had a great stay at Kamenoi Hotel Aso Park. We booked a room in the South Building, which was spacious,clean, and had a large, comfortable bed. The hotel provides yukata robes in various colors, which was a lovely touch for guests to enjoy the onsen experience.
♨️ The onsen was large and relaxing — perfect after a day of exploring Aso.
🚗 Parking was very convenient, located right next to the hotel. Just across the parking area, there’s a 24-hour convenience store called Obentou Hirai offering ready-made bentos, hot meals, ramen, and udon — extremely convenient for late-night snacks or quick meals.
🍱 We chose a room-only package without meals, and in the morning, we visited the local souvenir and food center at Aso Station. It had a great selection of local foods and breakfast options, plus plenty of gifts and souvenirs to bring home.
Overall, a comfortable stay with everything we needed nearby. Highly recommended if you’re exploring the Aso area!
This hotel is, without a doubt, the most satisfying I've stayed at during my solo trips to Japan over the past few years! 👍5☆☆☆☆☆
1. The hotel is conveniently located right next to Kumamoto Station, just a 3-4 minute walk to the left after exiting (Photo 3). The rooms are spacious, and the bathrooms are large. They provide complimentary bottled water. It's quiet at night. Photos 5 & 6 show the view from room 714. The front desk staff are patient, professional, and attentive. 👍
2. There are many dining options inside the train station, making meals very convenient.
3. There are bus and tram stops right outside the hotel. You can use IC credit cards (UnionPay, VISA) and Alipay directly on all Kumamoto city buses and trams for payment, which is incredibly convenient! We walked to Kumamoto Castle, stopping at Kitaoka Shrine ⛩ along the way. We took Tram Line A back. It's very close to Kumamoto Castle and the city center.
4. The next morning, we headed to Mount Aso. We bought tickets to Aso Station at Kumamoto Station, and there were several train times to choose from. Very convenient!
If you're planning a city walk in Kumamoto and a visit to Mount Aso, I highly recommend this hotel.
Staying at this hotel was a great experience! The environment is elegant, the room is clean and comfortable, and the view is beautiful. I fell asleep to the sound of the stream at night and woke up to the birds singing in the morning. The front desk has Chinese-speaking staff, and there's a dedicated shuttle service to and from the bus station, which I highly recommend!
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__WeChat30485****The hotel facilities are a bit old, so if you're sensitive about hygiene, you might want to reconsider. It feels like they do a thorough cleaning, but some of the equipment is dated, and there are signs of wear and tear that can't be completely scrubbed away. Our family of three stayed here; it had three beds and a good amount of space. There's also a coin-operated laundry facility within the hotel.
The best part about this hotel is definitely the breakfast – a rich variety of options and excellent value. The location is perfect for shopping, with Shimotori Shopping Street just a 3-5 minute walk away. At the entrance of the shopping street, there's an Isomaru Suisan (a chain seafood restaurant) that serves fantastic eel rice. You can order a whole eel and add rice separately for more eel, or just get the regular eel rice bowl, which is a bit cheaper. Considering how great the breakfast is, this hotel offers really good value for money. I would personally recommend it.
GGuest UserIt was worth the trip. The random room was very good, and they also gave us a special room for dinner and breakfast. The food was also very rich. It was very relaxing to get up early and walk around. It is definitely worth experiencing!
DDJqiThis hotel is, without a doubt, the most satisfying I've stayed at during my solo trips to Japan over the past few years! 👍5☆☆☆☆☆
1. The hotel is conveniently located right next to Kumamoto Station, just a 3-4 minute walk to the left after exiting (Photo 3). The rooms are spacious, and the bathrooms are large. They provide complimentary bottled water. It's quiet at night. Photos 5 & 6 show the view from room 714. The front desk staff are patient, professional, and attentive. 👍
2. There are many dining options inside the train station, making meals very convenient.
3. There are bus and tram stops right outside the hotel. You can use IC credit cards (UnionPay, VISA) and Alipay directly on all Kumamoto city buses and trams for payment, which is incredibly convenient! We walked to Kumamoto Castle, stopping at Kitaoka Shrine ⛩ along the way. We took Tram Line A back. It's very close to Kumamoto Castle and the city center.
4. The next morning, we headed to Mount Aso. We bought tickets to Aso Station at Kumamoto Station, and there were several train times to choose from. Very convenient!
If you're planning a city walk in Kumamoto and a visit to Mount Aso, I highly recommend this hotel.
GGuest UserI honestly do not know where to start, I booked the hotel without really knowing much about Kumamoto Prefecture. After arriving in Kumamoto City and then realising Ueki Onsen is another 40 minute bus ride I was thinking oh dear where am I staying. After arriving at the hotel I was greeted by the manager of the hotel who showed me to my room and gave me a tour of the facilities. Once settled in I realised there isn't great public transport around and I primarily wanted to see Beppu and Yufuin during my stay, I enquired with the manager on where I might be able to rent a car, with little to no Japanese language under my belt he took it upon himself to reserve a vehicle for me and offered to drive me himself to collect it. He then also said he would take me back to return it a few days later. After my trips to Beppu and Yufui village (Not to be missed) and not to miss the outstanding and beautiful surroundings in Uekimachi and the Aso region. The manager and I set off to return my hire car, on the way back he took me to Kikuchi shrine to pray and also gifted me coffee and cake. They also accommodated me with use of the on site onsen (amazing) after hours as I'm heavily tattooed. I feel truly grateful to have found this hidden gem of rural Japan and if you are thinking of traveling this great country I emplore you to go off the beaten path. I experienced untold kindness during my stay and have memories of a life time. Thank you so much guys
GGuest UserMy family had a wonderful stay at this hotel. It is conveniently located on the upper floors of AMU Plaza, right next to Kumamoto Station, with a dedicated elevator on the ground floor that takes you directly to the lobby. The rooms are clean and comfortable, and the staff are consistently friendly and polite. The only minor downside is that the breakfast selection is a little limited. That said, the hotel’s excellent location more than makes up for it, as there are plenty of cafés and restaurants just steps away in and around AMU Plaza.
RRobbieMcQCan't really find a fault with this hotel. The room was perfect. Nice and clean. Comfortable bed. The room had a humidifier machine. The staff were very nice to deal with and welcoming. The location was spot on. I'd stay here again most definitely
GGuest UserRyokan Yumotoso is in a perfect location in the quaint town of Kurokawa. There are about 12 rooms only, hence its quite a quiet and small establishment. Service staff are all great, and the room view is fantastic looking over the beautiful river. The open onsen also overlooks nature, and private onsens are rustic. As per Ryokans, breakfasts and dinners are included, and so far, we have never been disappointed with food in Ryokans, including Yumotoso. Do note that parking lots are limited, and the lane leading to Yumotoso is rather narrow. Would recommend Yumotoso for its great location, fantastic room view and rustic environment.
LLei,taoOverall, a fantastic stay! I really appreciated the complimentary drinks and the spacious bathtub in the room. The service was excellent, and I'll definitely be returning for another visit. My only minor critique is that the location isn't the most convenient, but despite that, I found the overall experience to be very satisfactory.
TTraveller CI stayed at this hotel twice. The second time (this booking) we had a room on the older (?) wing and it was almost twice the size of the first one. So for this review I will only share feedback on this “older” room.
This room was big and thus good for us as we had 2 large luggage and more space in the room allowed us to open and pack our luggages with ease.
The bathroom was large with the large traditional bathtub. Toilet had bidet and etc but lacked heating which made it very cold in the winter. Basin tap was still the old turn types which was not eco friendly as it’s more difficult to shut it off.
Location was just opposite the train station which was excellent. But the nearest convenience store is also only at the train station which is about a 5-7mins walk away.
Breakfast was curated to suit the Japanese palette more and ends at 9a.m which is really way too early!!
We left something behind in the hotel but they managed to send the item back to us at our new hotel (still in Japan) which was highly appreciated.
Despite a few minor shortcomings listed above, the pros still outweigh the cons and I’ll definitely be happy to stay here again.
2203976****I took a bus from Fukuoka Airport to Sakuramachi Bus Terminal, which took over two hours, but it was hassle-free. The room was larger than the KOKO hotels I've stayed at before and very clean. I've stayed at KOKO hotels in Kobe and Shinsaibashi and had a great impression, so I chose KOKO again for my trip to Kumamoto. The location is excellent; it's a straight shot from the hotel to Kumamoto Castle and Josaien. There's a department store right below the hotel, and the supermarket on B1 has an incredible variety of products. Across the street is a bustling shopping and dining street, similar to Shinsaibashi. I highly recommend it to anyone planning a trip to Kumamoto; it's definitely worth staying here.
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