Location is perfect if you're have a flight is near airport plus they have a free ride to airport make sure to booked 2 days a head. Near to SM Moa and Ayala mall Okada. wifi is so strong no need to put a password automatically .Breakfast need to queue for 30 minutes.
Room is clean pillow in bed is superb. Only downside the TV in the living room every 15 minutes goes to stand by mode remote control not working properly need to press in the main tv to work again. We end up watching in the bed room. I call for maintenance still annoying goes to stand by mode every 15 minutes.
Subject: Feedback on Staff Training and Late Check-out Protocol
We are frequent Savoy guests. Our check-in was excellent (paid early check-in at 7:00 AM, room upgrade, and confirmed late check-out until 3:00 PM by Vanie).
However, on the day of departure, we were repeatedly called at 12:00 PM and 2:00 PM by a different front desk officer, who disputed the confirmed 3:00 PM check-out time. This staff member demonstrated a severe lack of coordination, empathy, and professionalism, attempting to bargain and failing to honor a promise made by a colleague due to a system oversight.
Recommendation: Staff require urgent refresher training on communication, coordination, and emotional intelligence.
Minor Feedback: The lobby scent is still bothersome and does not mask the surrounding drainage odor. Please consider a clean, refreshing scent like peppermint or eucalyptus.
The staff in front desk very politely in answering our enquiries, hotel location closed to terminal 2 airport just 5 minutes walking distance.
Overall very convenient to everywhere, will come back .
My overall experience at Grand Westside Hotel Manila was good — the property is modern, clean, and the staff were courteous throughout my stay. However, the room assigned to me was on a lower level, and every night I could hear loud music and event sounds. As I was staying for five days on a business trip, this constant noise interrupted my rest and made it difficult to recharge after long workdays. For short leisure stays, the lively atmosphere might be fine, but for business travelers seeking quiet and uninterrupted rest, I would recommend requesting a higher floor or a room away from the event areas
The concierge was very helpful. I had an online class at 230 pm (check-in was 2 pm). They ensured I had access to my room amid the crowd waiting for their rooms at the lobby.
The room has a small kitchen with a microwave oven!
The hotel must change the ceramic tiles in the hallway, though. A handful are broken.
Staff: Wonderful hotel with professional staff. My booking was originally a king size bed but I requested a twin. They did everything to met my needs.
After a long flight I wasn’t in my best mood and they did understand and deal with me with respect and understanding.
Room: simply wonderful as usual.. this is my fourth or fifth stay and I’M will be always my home in Manila.
I arrived past midnight and the reception and checkin attendants are very accommodating. The hotel is evidently new. Room is clean and the size is reasonable. Breakfast is more on a Chinese style. The air condition control is not properly working that the room temperature kept at freezing cold. I had to turn the air condition off sometimes. Overall experience is great, but I can only give a 4 out of 5 stars.
Our third stay in Seda Manila Bay and compared to our first two stays, this time room is so-so. We got free early checkin but they put us in a connecting room and the shower glass door is almost broken. screw wasnt attached to the wall so we kept the door open entire time we showered coz we were scared it will fall on us. The bath towels are kinda rough which wasnt like this on our first two stays like 1&2 years ago. Feels like the hotel had become older now. But facilities like pool, breakfast and the service are all great.
We had early check out too and we got lost in the parking lot finding our way out coz all exits were barricaded except for one that we didnt see since the signages pointed us to different route. We thought we were trapped in the creepy parking 😅 you need better signs.
Location is perfect. Right next to a shopping mall. More shopping malls nearby, restaurants and *******.
This hotel is just a bridge away from BGC, making transportation incredibly convenient, especially for business travelers visiting clients. It's also right next to the SM megamall area, so shopping, strolling, and dining are all very accessible. Every time I come to Manila for a business trip, I stay here.
Hotel near Bonifacio Global City,Taguig33.3% of visitors choose this area
PPERRY NG2025.11.06
The hotel room was an oasis, exuding luxury, comfort and clean. The king bed was adorned with white linens and clean, the decor was sleek and modern, with a desk and spacious wardrobe.
The service were impressive, friendly and attentive staff available 24/7.
Overall, the hotel exceeds expectations providing a comfortable and enjoyable stay.
Very Good
259 reviews
8.5/10
Price from
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8.1/10
Very Good
JJoel AgresorMy stay at Berjaya Hotel was very good overall. The location is convenient, close to shops, restaurants, and public transport, which made getting around easy. The staff were friendly and professional, always willing to help with a smile. The room was clean, comfortable, and had everything I needed for a relaxing stay.
The breakfast buffet offered a good variety of dishes, though it could use a few more local options. The facilities were well-maintained, and the overall atmosphere was calm and welcoming.
It’s a great choice for both leisure and business trips — definitely worth considering if you’re looking for a comfortable and well-located hotel.
GGuest UserFirst stay here. Arrived around 12pm and met by Kierk. Received a warm welcome. Fortunately room was ready for me. Check in was a breeze. When I got into my room, my first impression was WOWWWWW! Big room with a sofa bed. Nice carpeted room with a big comfy bed and pillows. A set of soft and firm pillows. Big working desk and complete drink amenities. The shower needed some trial and error though. But I finally manage to adjust the hot water (there’s a safety knob). Strong and warm. Will definitely stay here again.
MMiranda and Purag Travel BuddiesThis was my third stay at The Bayview, and once again it didn’t disappoint. My room on the 11th floor offered a breathtaking view of the sunrise and sunset—truly the highlight of my stay. The Christmas decorations around the property added a beautiful, festive atmosphere. The room itself was spacious and comfortable, and breakfast featured delicious Filipino food along with great coffee. Transportation was easy, as taxis and Grab rides were readily available after checkout. The guard and hotel staff were consistently friendly and helpful. Another wonderful stay!❤️💪
RRhea AulhornSubject: Feedback on Staff Training and Late Check-out Protocol
We are frequent Savoy guests. Our check-in was excellent (paid early check-in at 7:00 AM, room upgrade, and confirmed late check-out until 3:00 PM by Vanie).
However, on the day of departure, we were repeatedly called at 12:00 PM and 2:00 PM by a different front desk officer, who disputed the confirmed 3:00 PM check-out time. This staff member demonstrated a severe lack of coordination, empathy, and professionalism, attempting to bargain and failing to honor a promise made by a colleague due to a system oversight.
Recommendation: Staff require urgent refresher training on communication, coordination, and emotional intelligence.
Minor Feedback: The lobby scent is still bothersome and does not mask the surrounding drainage odor. Please consider a clean, refreshing scent like peppermint or eucalyptus.
GGuest UserMarami pong maliliit na ipis. And mas better siguro if may walis and other panglinis since we stayed for 5 days. Hindi po maiiwasan ang marumihan ang unit.
GGuest UserLocation is perfect if you're have a flight is near airport plus they have a free ride to airport make sure to booked 2 days a head. Near to SM Moa and Ayala mall Okada. wifi is so strong no need to put a password automatically .Breakfast need to queue for 30 minutes.
Room is clean pillow in bed is superb. Only downside the TV in the living room every 15 minutes goes to stand by mode remote control not working properly need to press in the main tv to work again. We end up watching in the bed room. I call for maintenance still annoying goes to stand by mode every 15 minutes.
CCandy WeiThis hotel is just a bridge away from BGC, making transportation incredibly convenient, especially for business travelers visiting clients. It's also right next to the SM megamall area, so shopping, strolling, and dining are all very accessible. Every time I come to Manila for a business trip, I stay here.
OooliverosThe concierge was very helpful. I had an online class at 230 pm (check-in was 2 pm). They ensured I had access to my room amid the crowd waiting for their rooms at the lobby.
The room has a small kitchen with a microwave oven!
The hotel must change the ceramic tiles in the hallway, though. A handful are broken.
Bbechie miaThis hotel is highly recommended to everyone who wants an easy access to mall and other tourist spot within Metro Manila. The staffs starting from guards to information are friendly and helpful. Our experience with the good services they offer is memorable and exceptional. Kudos to all the staffs. The food taste is good and worth the price. Thank you for making our stay a memorable and special one Eurotel.. God bless
33BLMYAbsolutely loved our stay! The place was spotless — from the living area to the restroom — and the bed was incredibly comfy with fresh, cozy sheets.
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