Since the hotel is new, there were a few kinks. For example, we booked two rooms but only one was reserved initially. We appreciate that the refund for the unreserved room was processed afterward. The cleanliness on the first day wasn't great, but after we mentioned it, it improved significantly on the second day. Despite some minor issues and the hotel being new, it's still a place worth staying. The rooms are spacious and airy, and there's parking available. The breakfast selection could be expanded, though.
I didn't get off to a good experience as the WiFi signal was poor and the room floor and corridor outside were dirty. However, after having spoken with Mustafa, the hotel manager, everything was fixed within an hour, which was much appreciated.
The rest of my stay was perfect, the room was really comfy and practical and quiet and I slept really well on the bed. The food available was well priced and catered to vegetarians and there was a taxi always waiting outside.
The location is ok. If you don't have a car the area is very polluted to walk in as it's on a motorway and very built up but there is a nice garden outside to relax in. The receptionist was always smiling and helpful, very polite.
It is nice staying in that hotel. Their breakfast is very excellent, the people are very friendly, and the location is not far from city center. I wish i stayed more than the days i booked.
The room is not particularly big, but it is enough for one person, much better than ibis. The most satisfying thing is the variety of breakfast, I like it very much, it satisfies the Chinese taste buds. There are different hot dishes every day for three days.
The hotel is new and beautifully designed. The rooms are spacious, and it was a wonderful surprise that the non-smoking room smelled so fresh. Its location is right in the city center, and the breakfast is of very high quality. I would definitely stay here again if I return to Kayseri.
I thought the service quality would be better if I stayed at a chain hotel. I didn't expect that there was no Chinese customer service staff, and the waiter couldn't even speak English fluently. The service attitude was very good, but communication was difficult.
Location good to go airport
Air conditioning not in a good situation, so need to open the window, too bad outside is very noisy because it’s near to the main road
В целом нормальный отель за свои деньги. Останавливались на 2 ночи. Прийти и переночевать. Единственное что напрягало - в номерах курят. Стояла пепельница на столе (по крайней мере в нашем).
Завтраки - норм. Не рог изобилия, но голодными не уходили.
Персонал приветливый.
Отличное местоположение, внутри тихого исторического квартала (очень атмосферного). Были небольшие сложности с поиском проезда на машине, но всё нашли.
Номер хороший, чистый, но нам сначала предложили номер рядом с курительной комнатой, и был противный впитавшийся запах табака + невозможность открыть окно. Но нам по запросу номер Поменяли на аналогичный и без запаха.
Завтрак вкусный, сотрудник очень мило рекомендовал горячие традиционные блюда, которые они могут приготовить (что-то было остренькое, лучше уточнять, но все вкусно).
И отдельное спасибо сотруднику ресепшен Cagkan за гостеприимное отношение и помощь с нашими вопросами.
Amazing
72 reviews
9.5/10
Price from
KRW 137,288
per night
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8.4/10
Very Good
rooms are very spacious :) room service has big portions and very delicious! Very responsive to everything we need during our stay
The location of the hotel was great. We didn’t had breakfast but It looked really nice. There was plenty of choice. The room was spacious enough. It was a good hotel according to Its price. There is free parking. There is EV charging in the next hotel.
We had a wonderful stay at Zumrut Palas Hotel in Mount Erciyes! The hotel was clean, beautifully decorated and very comfortable. We were pleasantly surprised when the friendly hotel management upgraded our room to a suite, which made our stay even more special. The location is excellent — easy access to the public transport & enterance to teleferik and just a short walk to the nearby mosque, which was very convenient for us. Our family truly enjoyed the warm hospitality and overall, it was a worthwhile stay. Highly recommended for anyone visiting Erciyes!
Location is great, room was enough to accomodate my family with 2 children, Seamless check-in/out experience, breakfast was healthy and a lot of varieties.
Amazing front desk trying to help us set up food delivery app although communication was hard and not successful due to mobile number required. We end up go to nearer mall getting our dinner. Super comfy bed and super near to airport.
Great location! Near tram station and is right next to the largest mall in Kayseri. Room is clean and spacious, with good mountain view. Also just 10 minutes car ride to the airport. The swimming pool is awesome with great mountain view. Just remember to bring your swimming cap or you can buy one there for 200 Turkish Lira.
Everything was great, nice and clean hotel. I liked the fact that it was close to the airport in Kayseri. I had a relaxing stay, swimming and using the sauna and steam room as well. I had an early flight, so l wasn’t able to have breakfast. I will stay here again if l ever come back.
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