Featured facilities: Parking, Laundry Service (On-Site)
Amazing
40 reviews
9.6/10
1 night
From US$79
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Travelers Reviews of Bukhara Region Hotels
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9.4/10
Amazing
GGuest UserSpacious and bright, clean and comfortable.
Facilities: Excellent. The room had tea bags, bottled water, and toiletries. The air conditioning was very powerful.
Cleanliness: Very clean.
Service: Absolutely perfect. The front desk staff spoke good English and helped me book new train tickets for free. They explained everything clearly when I had questions and had a great attitude. They also allowed me a late check-out since my train was in the evening. The breakfast was bountiful, with a wide variety of fruits, coffee, tea, juices, and pastries.
GGuest User・A few days before our stay, my travel companion lost their phone in Tashkent. We had almost given up hope, but Mr. Mirfayz and the other front desk staff went above and beyond, calling various places and eventually finding the phone for us. They provided immense support, including arranging for us to pick it up, and we successfully got the phone back on our departure day. Even though it was a problem unrelated to the hotel, the front desk offered service that went far beyond their usual scope. I don't know everyone's names, but a huge thank you to all of them.
・There were many comfortable seating areas in front of the rooms and the reception. While waiting at the front desk, a staff member brought us tourist brochures for Bukhara and explained them to us. All the staff were very friendly, and Mr. Timur, in particular, was incredibly kind and helpful.
・The laundry service was prompt, meticulous, and thorough.
・It was raining and we were very tired on the day we arrived, but being able to use the pool and sauna made our stay comfortable. The pool area had many small, partitioned spaces, making it comfortable to use even with other people around.
・When we checked out, we had a taxi arranged, but the roads were closed that day, so we had to go to a pick-up point quite far away. The front desk staff carried our luggage all the way to the distant pick-up point.
They helped us with so many things until the very end, and we only have good memories. Five stars aren't even enough! When I come to Bukhara again, I will definitely choose this hotel.
BBannit_kaThe hotel could be much better if they improved their service! Overall, it's pleasant with a nice design.
Let's start with the pros:
+ Great location, with a bank nearby for currency exchange, a coffee shop across the street, two decent fast-food places, and a small supermarket next to the hotel selling nuts, dried fruits by weight, and tea (prices are generally like a market). Tourist attractions are only 100 rubles and about 5-7 minutes away by taxi.
+ Good breakfast with a wide selection, almost everything you could want, and tasty.
+ The room was clean. I can't comment on regular cleaning as I requested it at reception for a specific time, and they accommodated me.
+ The indoor/outdoor pool is clean, and there's nobody there in the morning.
Cons:
- After 12 PM, the pool gets crowded. Local guys were smoking right on the sun loungers, and no staff member said anything to them.
- Upon check-in, the administrator gave me a room that didn't match my booking. I booked an upgraded room, but I was given a 'budget economy' room on the first floor with a view of a concrete wall and absolutely no natural light! (Photos attached). The administrator refused to give me another room for free, claiming they had no rooms. However, after I contacted Trip.com support, he miraculously found another room category for me without any extra charge! A woman before me had the same situation, so it seems they try to scam guests by initially giving them a bad room and then charging extra to upgrade to the one they should have had in the first place. It was a bit stressful, but the issue was resolved in the end.
- The shower barely worked; you could only wash under the tap as there was absolutely no water pressure in the showerhead.
- The air conditioning only worked on maximum power; it didn't work at all or would switch off on the lowest setting, which was inconvenient.
Hotel management needs to control staff who are ruining the hotel's reputation by assigning rooms that don't match bookings, thus spoiling the mood of guests who paid to relax! I also recommend partial renovation or replacement of the plumbing. The hotel looks solid from the outside, but there are clear management shortcomings internally. Fix these issues, and it will significantly improve occupancy and the number of positive reviews! It's all in your hands!
I've also included photos of the room I eventually received after the dispute.
PPchewLocation is near Bhukara Tower and The Ark of Bhukara (15min walk). Exterior courtyard area is excellent for rest from a hot day walk.
Room is clean and very spacious, bottled water and amenities are all provided. Staffs are very helpful and knowledgeable with good recommendations to nearby restaurants
A generous and excellent breakfast buffet.
Highly recommended.
GGuest UserLoved the location and the friendliness of the staff. The rooms were clean but slightly small. The bathroom seemed as big as the room. We were allocated a cave-like room in a revamped madrasah. The breakfast was superb too!
AAnonymous UserThe overall experience was good, but the overall facilities are a bit old (perhaps this is the standard in Uzbekistan), and it is a bit difficult to carry luggage without an elevator. The service attitude is polite but not very enthusiastic. It should be noted that you need to pay an additional tourist tax of about 50 RMB to get the small white receipt, and you must pay in cash, which is different from what was written on Ctrip. I am a bit speechless.
GGuest UserVery clean hotel, spacious rooms and great balcony. excellent service! The English at the front desk is very fluent and there is no obstacle to communication! The breakfast type is also good, although it may be because of local habits, most cold dishes. In short, it is the most satisfying hotel on this trip to Central Asia.
GGuest UserStop for two nights. The size of the hotel, room and the presence of the balcony played a significant role in choosing. No big claims for accommodation. There is a decent breakfast. The room is large, the balcony was present. However, the room is somewhat unthinkable and not too comfortable, as if under the hotel had been remade the room originally designed for something else. The furniture is modest. To the main sights you will have to walk on the not most scenic streets - no pleasure, especially at night ) Of course, it is always possible to call an inexpensive taxi. In general, the KMK price of $100 per night for this hotel is heavily overstated, Especially according to the measures of Uzbekistan.
MMuhammad BilalAlexia Suite is an absolute gem in Bukhara. Its location is unbeatable, just steps away from the main pedestrian street and all the major historical sites. The hotel itself is a beautiful fusion of traditional Bukhara architecture and modern luxury. The rooms are stunning, combining authentic design with top-notch amenities like heated floors and rainfall showers. The service is exceptional, with a friendly and attentive staff who go out of their way to make you feel welcome. The breakfast is delicious and plentiful. Alexia Suite is more than just a hotel; it's a key part of the Bukhara experience, offering a luxurious and unforgettable stay. Highly recommended.
DDedededejiI wholeheartedly recommend this guesthouse! I recommend it to all friends visiting the ancient city of Bukhara who are looking for a guesthouse experience!
❤️ The hosts are all incredibly patient and attentive. The owner always listened carefully to our requests, and communication in English was smooth. Pre-arrival email correspondence was also answered very promptly. Every night when we returned, there was a light left on for us, making it feel just like coming home. On our last day, when we left in the early morning, they even helped us call a taxi and saw us off. The hostess doesn't speak English but is very gentle and keeps the house spotlessly clean, inside and out. The owner enjoys reading, is gentle and devout; you can feel completely at ease staying here.
🏨 The location is superb! It's just a one-minute walk to the spot featured on the *Lonely Planet* cover, making it very convenient for watching sunrises and sunsets. The ancient city is also just a few minutes' walk away, making it very chill indeed.
I hope the owner's guesthouse continues to thrive. Hardworking people deserve to be recognized by more people, and I hope future guests staying here in Bukhara can relax and enjoy their time. 😊😊
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