AAnonymous UserThe hotel's hardware facilities meet the basic Sheraton standards. However, the service level of hotels in the north is generally lower than in the south, a fact I've noticed on several trips (even though I'm from the north myself).
Here are the pros and cons:
1. **Breakfast:** Consistent with Sheraton's usual standards – neither disappointing nor surprising. All the expected items are there, so you'll definitely leave full. I particularly recommend the waffles and butter pound cake, and the wontons are freshly made, not pre-packaged, so be sure to try them. The only downside is that the restaurant is quite small, and during peak season, it tends to get crowded with queues starting around 9 AM. It's best to go before 8:30 AM. The restaurant staff are enthusiastic.
2. **Executive Lounge:** The afternoon tea was very sparse, with only a few types of mousse and a small selection of fruits, which were instantly gone as soon as they were brought out. The evening happy hour was decent, offering four or five hot dishes, congee/soup, fried rice, pho, etc. Desserts were still mousse. There were several types of spirits and beers available. It was enough to fill up, and the taste was quite good.
3. **Housekeeping:** A male staff member responsible for my floor left me quite speechless. On the first night, he knocked on our door after 10 PM. We were already asleep, and when I got up to open the door, I realized he had delivered something to the wrong room. He just turned and walked away without saying anything, no apology, no smile – it was baffling. The next day, I found I had run out of shampoo while washing my hair. I'm not sure if the housekeeper that day checked the amenities. I called room service, and after a while, the same male staff member arrived, handed me a bottle of shampoo, and left, expecting me to replace it myself. It was a real struggle in the bathroom to remove the old bottle and fit the new one in. 😣
4. **Laundry Service:** The female staff member who came to collect my laundry had the best attitude – humble and polite. Thumbs up to her.
5. **Gym:** The gym isn't large, and the equipment is acceptable, but it lacks a Smith machine and barbells. It's on the lower-to-mid end compared to other Sheratons I've stayed at. I didn't visit the swimming pool, so I can't comment.
Overall, for a luxury suite costing over 1,000 RMB, I'd say it was value for money, especially compared to the nearly 2,000 RMB per night prices in Manzhouli and Hailar.
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